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“Good Choice for Chicago” 4 of 5 stars
Review of Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower
4.5 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Gold Coast)   |  
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Ranked #13 of 179 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Ann Arbor, Michigan
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Good Choice for Chicago”
4 of 5 stars Reviewed November 28, 2012

I liked this hotel. Cool, clean, modern rooms, quiet, yet close to everything. Good food. I would stay here again when visiting Chicago. The only odd thing was no sheet between comforter--was that intended to be intentionally European, or just an oversight? I called housekeeping in the morning, and they promptly added a sheet when they made up the room while were out.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 30, 2012
Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. Your feedback is extremely important as it helps us to continually improve upon our service and provide a memorable experience to our valued guests. We are very glad to hear that you enjoyed your stay with us and that you would like to come back.

To answer your question about our bedding of our beds are prepared in a European style with a duvet and duvet cover only. All of our bedding is cleaned after each guest's departure or daily, if the guest requests for us to do so. We are happy to prepare the beds with an additional top sheet and blanket upon request.

We hope to have the opportunity to welcome you back to our property in the very near future!
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2,899 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (427)
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arizona
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 stars Reviewed November 27, 2012

We stayed at the Sofitel over Thanksgiving (at a considerably reduced rate) and thought it had a lot going for it. Interesting architecture -- stand back on the street and look up at how it tapers into a prism -- decent sized and comfortable room (though hardly luxurious), great location, and a cosmopolitan flare. Be prepared to be "bon joured" and "bon soired" repeatedly at this French-owned property, and to hear many French speaking guests. Here's an idle thought: If you stay at a Best Western or a Marriott or some other American sounding place in Europe you might not be considered an adventurous traveller. Does the same apply to the French who stay at a Sofitel in Chicago?? Anyway, we liked it, at least at the rate we paid. As others have noted, the bar is a lively spot, if expensive (I recall $12 for a martini). We splurged on a room service continental breakfast, which was pricey but excellent. French-pressed coffee (what else?) and delicious -- and plentiful -- croissants, brioches and other rolls. Room service was prompt, all hotel staff we encountered were courteous and professional.

Room Tip: Higher floors will probably give you better views of downtown Chicago. We were on the 17th -- and ma...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 28, 2012
Bonjour! Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to hear that you enjoyed your stay with us and that you were able to take advantage of a reduced rate during the holiday weekend. Thank you for complimenting the architecture of our hotel, designed by -- you guessed it! -- French architect Jean-Paul Viguier. We are glad to know that you enjoyed the room service breakfast and were satisfied with the service you received during your stay. We hope that you will present us with the opportunity to welcome you back in the near future.
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Clarkston, MI
Level Contributor
56 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed November 27, 2012

For 10 years we have stayed downtown the Fri. and Sat. after Thanksgiving. We like trying new hotels so this was our first experience with this property in Chicago. We were really looking forward to our stay since this hotel just made Conde Nast Best in the World 2012 list coming in at number 9 in the midwest. Well it was nice but, top 9 in the midwest? I dont know what critera they used but I did not think it lived up to the rating. The hotel definitely caters to a foreign guest. The lobby was nice but unlike most of the other Chicago hotels sported no holiday decorations. Couches were of a chaise style making sitting awkward at best. We received a corner room. It was much smaller than I expected. The bed was very comfortable and the linen was of very good quality - however there was no top sheet. The room had a Bose radio. The closet was lit and had a safe, padded hangers and robes. We set the thermostat at 65 degrees and the room never cooled to that temp. When the fan ran it had an annoying whistle hum. The window did not open. The view was non descriptive. The tv was placed on the desk in front of the mirror cutting the limited work space in half. It should be hung on the wall in my opinion. The bathroom was large with a huge walk in shower. There was a window in the bathroom which was nice. There was a thermostat in the bathroom but that did not cool down to 65 either. Our kids were in a room with double beds. Their room seemed even smaller than ours and had a tight desk arrangement and no easy chair. We had to call housekeeping twice for extra towels. The first time we called no one ever came. Also called for a top sheet which was needed because the room was so warm - and having to wait 30 minutes for that when you want to go to bed was annoying. I have no complaints with this hotel but was expecting something a bit more exciting. As far as location - if you are doing Michigan Ave it is great. Over the years we have come to enjoy a RIver North Hotel location more because of the proximity to State Street, Michigan Ave and River North restaurants and bars. For me it would come down to the price. At over $300 a night I don't think it is a value. However if you snag it on Hotwire or LMT ($150) it was worth it.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 28, 2012
Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are sorry to hear that your stay did not completely meet your expectations, but we thank you for your very valuable feedback about your guest room. We have sent you a private message in order to learn your room number so that our Engineering team can ensure that its temperature control is functioning properly. We apologize for any discomfort you experienced during your stay. It sounds like you just missed our holiday decorations, as they are currently on display and looking festive in our hotel entrance and lobby! We hope that you will present us with the opportunity to welcome you back to our property in the future.
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Twickenham
Level Contributor
176 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed November 26, 2012

We have stayed in a few hotels in Chicago and this is the best by far. It is in a very good position for
good bars and restaurants and a few minutes away from the magnificent mile shops. The staff are excellent, helpful and friendly. The room we had was on the tenth floor and was quiet, very clean and serviced well. The restaurant was good for dinner, very lovely presented food even though we weren't quite agreeable with some of the combinations of flavours in some of the dishes..The hotel bar was a very good lively place to have a cocktail in the evenings and seems to be popular. We will definitely stay here again next year when visiting Chicago.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 28, 2012
Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you found our staff to be helpful and friendly. We are especially pleased to know that you will be coming back! We look forward to welcoming you back to Sofitel in the very near future.
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athens, georgia
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed November 25, 2012

This modern styled hotel is just a few blocks off Michigan Ave and is in easy walking district of many well known stores. We stayed on the 12th floor in a superior room and had a nice city view. The king bed was comfortable and the room was a good size- not cramped as in some city hotels. There was a good size closet with interior lighting. The bathroom was very large and elegant with Occitane toiletries, which was a treat. The staff was welcoming the entire stay. We did not eat in the hotel, but there is free coffee each morning in the bar, and free croissants if you get there by 7am! They were delicious. We had drinks in the bar, which was tasteful, but the bar tab of $46 for 4 drinks seemed somewhat high. There are plenty of restaurants and cafes within walking distance. We would definitely recommend this hotel to our friends.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 26, 2012
Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you were able to take advantage of our excellent Gold Coast location during your three-day weekend in Chicago! Thank you very much for complimenting our guest rooms and bathrooms. We look forward to the opportunity to welcome you back to our property in the near future.
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Atlanta, Georgia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 25, 2012

This is a large, convention style hotel in the middle of Chicago. It has a very good location from which you can walk to a number of attractions. It is part of the French Sofitel hotel chain, so you have a definitely European flavor which gives it a more cosmopolitan feel than some other large, convention hotels. The staff was friendly and accommodating, granting my request to be on as high a floor as possible to lessen the street noise. It was refreshing to hear a multitude of languages being spoken by the guests in the lobby and bar.

I was there for business meetings, and I found it unusual and disappointing that they didn't have free Wi-Fi access in the conference rooms.

Although our group reserved a fair number of rooms and some of the conference facilities, the rate wasn't a bargain. I suspect you could do better by booking thru one of the internet travel sites.

Room Tip: Get as high as you can to lessen the street noise.
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, Manager at Sofitel Chicago Water Tower, responded to this review, November 26, 2012
Thank you very much for taking the time to share feedback about your stay at Sofitel Chicago Water Tower. We are glad to know that you enjoyed our hotel's location and its European feel, and that you were able to take advantage of a room on a high floor. Thank you for providing this tip to future guests! Our Wi-Fi access is complimentary for all hotel guests, and it can be used anywhere in the hotel, including our meeting spaces. We regret that this was not made clear to you during your meetings. We thank you again for your very valuable feedback, and we hope to have the opportunity to welcome you back to our property in the near future!
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Bogotá, Cundinamarca, Colombia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 23, 2012

We went for Thanks Giving Holiday and stay 3 nights. We were expecting an old building and foud a brand new 30 stories construction, with a superb restaurant and very friendly staff. It's perfec tly located in the Water Tower neighbourhooh two blocks from Michigan Ave.and very close to great restaurants and shops

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, November 26, 2012
Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that our hotel's appearance exceeded your expectations. In fact, we celebrated our 10-year anniversary in June 2012, and our unique design by architect Jean-Paul Viguier has made us one of Chicago's 'architectural gems'. We are also happy to know that you enjoyed our restaurant, Cafe des Architectes, and that you found our staff to be friendly. We hope to have the opportunity to welcome you back to our property soon!
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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Chicago
#3 Green Hotel in Chicago
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#12 Family Hotel in Chicago
#13 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sofitel Chicago Water Tower 4.5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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