This review has to start with Mike Cantrell - Manager of Whatever/Whenever! I have never been treated with such high class service from any staff at any hotel in my life. My wife and I stayed at the W Lakeshore last week, and we of course were immediately impressed with the hotel itself. It is impeccable, and situated in a perfect location in Chicago. However, it was in the lobby that we met Mike Cantrell. He was engaging, polite and professional (traits that I find very appealing in any business) and asked how he could make our stay at the W the best possible. I simply told him that my wife and I were getting away for a small baby-moon and just wanted to relax. He asked my wife directly if there was anything he could get for her - any special pillows, foods, anything. I was so impressed by the genuiness of Mike's demeanor. He didn't recite some scripted customer service lines that we often hear (my wife and I are frequent travelers, and have become accustom to disengenuous customer service.) I felt that Mike truly enjoyed helping us out - not just as a job, but as someone who truly cares. I highly recommend the Lakeshore W. It is a A+ hotel. It is in a prime Chicago location. And, when you check in - ask for Mike Cantrell. He will make sure your experience is beyond your highest expectations.
- Official Description (provided by the hotel):
- The W Chicago Lakeshore is the closest hotel to Navy Pier with stunning views of Lake Michigan and Ohio Street beach. The property is just 3 blocks from the Magnificent Mile with world class shopping and restaurants. We offer a fabulous Social Italian dining option on property with Current Restaurant and the Living Room Lounge. Perfect for both business and leisure travelers, the W Lakeshore offers flexible meeting space with incredible views that is perfect for a corporate meeting or a lavish wedding. Please contact us today and ask for our Sales and Catering Department to get you a rate to host your next event! ... more less
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- Also Known As:
- w Chicago Lakeshore Hotel Chicago
- w Hotels Chicago