I've stayed here prior to the remodel and for the most part the remodel gets things right. But given that I am (now staying) in a "spectacular" room that has badly kicked walls, light bulbs burned out, some sort of a hole in the ceiling and nightstand where some pole must have been intended...it just feels, well, cheap. The elevator banks need a coat of paint badly and the minibar fridge is simply locked shut. I get it is not stocked (per prior reviews here), but why be vindictive and lock it? The remodel helped this property, but it seems to be falling apart REALLY quickly (at least per my room).
The staff is great and the Wifi IS STUPID expensive (also per prior reviews). I'm Starwood Gold (though the room on the 11th floor wouldn't immediately indicate that...), so I get free wifi...but the prior complaints are justified.
General W/Starwood notes: 1. It is not 1999 anymore, think about this in design choices. 2. Provide cotton swabs for guests. 3. Too many postcards cluttering the room. Does anyone assume you can still smoke in a hotel room in 2014?. 4. WHY REMODEL AND NOT INSTALL LIGHT DIMMERS? This all or nothing lighting is just not hip nor cool.
- Official Description (provided by the hotel):
- W Chicago - Lakeshore, the only hotel overlooking Lake Michigan is a short walk from Navy Pier. Onsite we have flexible event space, perfect for both business meetings and lavish weddings. ... more less
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- Also Known As:
- w Chicago Lakeshore Hotel Chicago
- w Hotels Chicago