From the moment you check in you realize something's a bit off. If you're an SPG Gold member, you'll be disappointed to see that there's no separate check-in line for Gold members. There is a sign that would seem to indicate a special line, but the check-in line is one long queue, with the front desk staff handling it all equally.
The internet is slow. Room service is slow. Elevators are slow.
Don't get me wrong -- it's a very fine experience and good location. But value for money? Consistency with the W brand? Not quite.
- Official Description (provided by the hotel):
- W Chicago - Lakeshore, the only hotel overlooking Lake Michigan is a short walk from Navy Pier. Onsite we have flexible event space, perfect for both business meetings and lavish weddings. ... more less
- Reservation Options:
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- Also Known As:
- w Chicago Lakeshore Hotel Chicago
- w Hotels Chicago