I have not stayed at this hotel prior to its renovation, so I can't give a before and after picture. The after picture, however, is good.
Service is top notch. We arrived at the hotel at 3:30 AM due to a long delayed flight. Hotel had us checked in, moving up to our room, and all toiletries we asked for in-hand within 3-4 minutes of walking in the door.
Had a lakeview room; great view. All the boats were out on the weekend, so had a good amount people watching to look at.
I had some minor issues come up. In-house manager quickly jumped on it and went and resolved it. The only thing that holds me from 5 stars is the gym. It supposedly has not completed its renovation.
This was not a big deal for me as I simply went for some runs in the park right across the street (which was great), but in the winter I would be less inclined to run on the lake.
I would suggest disregarding all reviews prior to July or so of this year. Management clearly invested a lot in training the staff and a lot in the hard-product.
- Official Description (provided by the hotel):
- W Chicago - Lakeshore, the only hotel overlooking Lake Michigan is a short walk from Navy Pier. Onsite we have flexible event space, perfect for both business meetings and lavish weddings. ... more less
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- Also Known As:
- w Chicago Lakeshore Hotel Chicago
- w Hotels Chicago