We decided to celebrate our anniversary in Chicago downtown. We look several options and then reserved W lakeshore hotel. Check in was swift and had no issue. We got our room keys and moved towards the room. Once we enter the the room we were not impressed by the view so thought of upgrading it. It took 15 mins to upgrade the room. We were given new room number and were told to wait outside the new room and someone will bring the room keys. We waited for 25 mins still no one came. Then I went down to front desk and they asked me to stand in Que ( it was verry big Que and again wait continues)
At the end I got my room keys and I went to the room as I was very tired. After 20 more mins, guess what some one shows up on my door with a room key. I can't stop laughing......
I called front desk and told them that I was not happy with wait and everything. Guess what ? They were so rude. It was heights of worst customer service. I am still in the hotel while I am writing this review. Hope my evening would be good.
- Official Description (provided by the hotel):
- W Chicago - Lakeshore, the only hotel overlooking Lake Michigan is a short walk from Navy Pier. Onsite we have flexible event space, perfect for both business meetings and lavish weddings. ... more less
- Reservation Options:
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- Also Known As:
- w Chicago Lakeshore Hotel Chicago
- w Hotels Chicago