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“Not as good as expected” 3 of 5 stars
Review of W Chicago Lakeshore

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W Chicago Lakeshore
4.0 of 5 Hotel   |   644 N Lake Shore Dr, Chicago, IL 60611 (Gold Coast)   |  
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Ranked #111 of 168 hotels in Chicago
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
8 helpful votes 8 helpful votes
“Not as good as expected”
3 of 5 stars Reviewed February 2, 2013 via mobile

I spent 2 nights here for business and while the hotel is clearly fun and chic, there were some definite cons. The service needs some work, room service was incapable of getting my order right and even when i told them they got my breakfast order wrong, they still tried to get me to sign for omeone else's meal. I had a great lake view room, but the noise of the road outside the window (despite being high up on the 23rd floor), meant i had to dig my earplugs out to sleep.
I was also flabbergasted that they do not offer complimentary wifi, it really should be a given at a hotel such as the W.
The room was lovely though and the location is great.

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WChicagoCityCenter, Guest Relations Manager at W Chicago Lakeshore, responded to this review, February 6, 2013
Thank you very much for taking the time to write a review of your stay at W Chicago Lakeshore. I am very sorry that there was some confusion with your breakfast. We value your feedback very much, and we have shared it with our Restaurant Manager and Executive Chef. We do take this feedback very seriously and we hope that you will present us with the opportunity to welcome you back to our property in the near future.

W Chicago Lakeshore / Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,432 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (352)
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Providence, Rhode Island
1 review
5 of 5 stars Reviewed February 2, 2013

I have stayed at this property over 15 times and it is my hotel of choice when I stay in downtown Chicago. The location is great and being right on the water it has the best views and is an easy walk to the lake walk or Navy Pier. The staff are always very friendly and Wet and Sweat are clean and well maintained. The lobby is busy and the bar and concierge are within eyesight of the seating. Convenient if you want to grab a drink or ask a question without packing up your stuff. The bellhops are always fast and courteous. The desk associates are the best. Especially Kristen who checked me in and upgraded me to a lake-view room. Lake-view is a must at this property. The housekeeping staff is always helpful and will address any request immed. Especially Rosa Robles who made my stay pleasant. An easy walk to Michigan Ave. and great restaurants. There are always nice special packages so look at those before you book.

Room Tip: Check out the specials and always choose a lake-view room.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 2, 2013

I stayed for three days at the W Chicago Lake Shore on business. A few things to note:

- The location is on Lake Shore (as one might have guessed from the name) but not all rooms have a lake shore view, so make sure to ask for one in advance. The view at night of the Navy Pier all lit up is very nice and waking up in the morning to see the fog over the lake is a nice treat.

- Rooms are nice size and comfortable, large bed, nice bathroom, attractive and stylish without the occasionally 'over-hip-overload' that you sometimes get in Ws.

- Fitness center is nice though small. Being right on the lake, you can go for a jog along it (weather permitting).

Room Tip: Make sure to get a room with a view of the lake.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, Minnesota
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 30, 2013

Overall my wife and I had a very good trip to Chicago. The hotel was fantastic, and it would have been a 5, but it is a little bit off Michigan Ave. The service is fantastic and the bar is a fun place to grab a drink.

Room Tip: Get a room that faces the lake!
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lake Worth, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2013

I flew into Chicago on 1/15 and it was cold until I got to the W hotel Lakeshore. The hotel was hip,modern,artsy and smelled great. Everyone from the doormen to the Assistant Manager were so helpful. The room service was great,the in room amenities fantastic, and the food was cool and tasty. The beds were so comfortable that I almost missed a meeting. The location was great near downtown and great shopping as well as very close to the Navy Pier. I was very impressed with the Acura program. The next time I go to Chicago I will certainly stay at the W Lakeshore,my new favorite hotel.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2013

My maiden W experience, been a Starwood Preferred Guest at various brands and properties now around the globe, and W didn't disappoint! Great location, good value for money through my Founders Card membership, love the lobby bar and also Whiskey Bar on the rooftop!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrington, Rhode Island
Top Contributor
114 reviews 114 reviews
17 hotel reviews
Reviews in 39 cities Reviews in 39 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 27, 2013

The location is great and offseason, the rates are pretty good for downtown Chicago. Great concierge and from desk staff.

I received and auto upgrade to a lake view room on the 22nd floor. Nice and quiet and just what I expected. Very minor wear and tear on some of the furniture (only asthetic issues). Room was clean and what I come to expect from an SPG hotel.

Room Tip: Ask for a high floor room. It's nice and quiet and the city or lake view are excellent with no...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about W Chicago Lakeshore

Address: 644 N Lake Shore Dr, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Spa Hotel in Chicago
#49 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Chicago Lakeshore 4*
Official Description (provided by the hotel):
W Chicago - Lakeshore, the only hotel overlooking Lake Michigan is a short walk from Navy Pier. Onsite we have flexible event space, perfect for both business meetings and lavish weddings. ... more   less 
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Also Known As:
w Chicago Lakeshore Hotel Chicago
w Hotels Chicago

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