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“Fabulous Hotel - Absolutely Worldclass” 5 of 5 stars
Review of The Peninsula Chicago

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The Peninsula Chicago
5.0 of 5 Hotel   |   108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611 (Near North Side)   |  
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Hotel amenities
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Free room upgrade
Ranked #5 of 174 Hotels in Chicago
Certificate of Excellence 2014
Top Contributor
111 reviews 111 reviews
73 hotel reviews
Reviews in 56 cities Reviews in 56 cities
370 helpful votes 370 helpful votes
“Fabulous Hotel - Absolutely Worldclass”
5 of 5 stars Reviewed May 2, 2009

My wife and I spent 3 wonderful days at the Pen Chicago. It was our anniversary so we received a double upgrade (one for Amex FH&R and one for the anniversary). We booked a junior suite so we ended up in a deluxe suite.

The room was very fresh and new looking. The furniture was in excellent condition, electronics were of the highest standard (Ipod ports at TV's, memory card ports at TV's, the usual Peninsula bedside console, DVD players and a TV in the bathroom). Kudos for the free wireless! The bed was comfortable with soft sheets, the bathroom was large with a big shower plus a separate soaking tub and the sitting area was spacious. The soundproofing in our room was excellent and the blackout curtains made for a great sleeping environment.

Service was top-notch. The bellmen were fast and friendly. The front desk staff accompanied us to our room and were exceedingly gracious. Housekeeping was thorough yet almost invisible. The concierge made good recommendations about dining and places to see. The hotel arranged airport transportation which was flawless.

Dining: Shanghai Terrace is exceptional for high end Chinese, I cannot adequately praise this place. Be warned it is pricey but worth it. Room service is both prompt and quite good albeit very costly. Pierrot the French cafe is ok and a quick place to grab lunch or breakfast.

The Bar is always crowded and if I had one complaint we had a sour waitress the one night we went down who shorted me on my scotch as I received the "last shot" in the bottle. That was not an excuse for a short drink.

On our anniversary the hotel sent chocolate covered strawberries and a bottle of French Champagne which was unexpected and very nice. This hotel delivered a product and service at an exceptional level for the United States. As a very frequent traveler this hotel is among the best I have seen in a US city. Yes, it is very pricey but they deliver a top notch experience with great rooms and great service. The location cannot be beat either.

  • Stayed April 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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918 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Austin, TX
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 1, 2009

Stayed here for two nights while visiting friends who live down the street. I had grown up having tea at the Peninsula in Hong Kong and wanted to check out a Peninsula in the States. It was really just awesome. Our room was in a lovely yellow and cream decor on the 16th floor. We had a standard room so it just overlooked the Park Hyatt but you could also people watch on the Mag Mile. Speaking of which, it is just outside your door. The rooms are quiet, with the exception of the Chicago PD and FD who seem to really like their sirens at night.

Thank goodness we got a special deal on our stay because let's face it, this place is expensive, but just oh so wonderful. We ordered room service breakfast which came to $100 for two. Very yummy however, and even better with the Sunday New York Times delivered to your door.

We also had afternoon tea included in our stay and it was just lovely. Service, food, atmosphere, musicians. Almost like being in Kowloon itself.

Everyone working there was so gracious, at ease at serving and interacting with guests. No snobbishness, just pleasant, polite, attentive.

Lastly, the pool was just really neat. Up on the 21st floor with a great view, lovely poolside seating and a whirlpool. Plus, we had the place to ourselves.

  • Stayed April 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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new england
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 29, 2009

Everything about this hotel is lovely without being obnoxiously so (well, ok, sending up a bellhop in an all white sailor suit with white gloves to deliver a grimy fedex package was farily silly but I'll overlook that). Had the most relaxing two day hotel stay and I'll def stay here aging if only for the assurance that a pair of fresh padded slippers, a plush robe, and the best bath towels I've ever encountered will be waiting for me. (Also really like that they have a push button system that declares your room off limits to housekeeping until you push another button that asks for them to make up the room.)

  • Stayed March 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Ga
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2009

I stayed at The Peninsula for three nights in August. The room was on the 15th floor, somewhat near the elevator, but wonderfully quiet and luxurious. The staff were exceedingly polite, but forgot to retrieve the room service cart, sometimes for hours. Having to take two elevators to get to my room was a bit of a hassle as well. The room service food, and the food in the Lobby, was not worth the money- don't eat in the hotel, go elsewhere. Extremely expensive- but if it's no object and you want a gorgeous, quiet and comfortable room, then go for it.

  • Stayed August 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 10, 2009

This hotel is completely over-rated. The staff was mediocre, the rooms had an odd odor. I've stayed at much nicer, actual 5 star hotels. This was not one of them. Maybe it works for Chicago, but I'd rather stay at the Four Seasons, Ritz, or the Park Hyatt. Really, don't believe the hype.

  • Stayed January 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
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Top Contributor
130 reviews 130 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed March 8, 2009

Amid comments of, why are you going to Chicago in March?, I planned a short trip and booked a room at the Peninsula. My wife and I were accompanied by our two children . Our son is aged 5 and and our daughter is aged 18 months. We had never been to the Peninsula before, but its reputation convinced me to stay there. I arranged through the hotel to have a car to meet us at the airport upon our arrival. Inside the terminal a man was waiting for us holding a Peninsula Hotel sign. He greeted us and led us outside to the waiting car. Our car was a black Lincoln stretch limousine. My son loved the car and the driver whisked us away from the airport for a relaxing ride to the hotel. We pulled up to the hotel which is guarded by two very large oriental lion statues. We were greeted by a very friendly doorman named Timothy. He took my name and said our bags would be delivered to our room shortly. We proceeded inside the hotel and took the elevator to the lobby to check in. We were greeted warmly as we completed our check in. The Lobby Restaurant room was near the elevators and it is just as stunning in person as in all pictures I had seen of it. The friendly woman who checked us in led us to the elevator and took us to our room on the twelfth floor. We had booked a junior suite #1217 because we needed the space. The room was done in shades of yellow and gold. The truly great hotels always do the little things that set them apart and the Peninsula accomplished this brilliantly. On the cocktail table in front of the sofa in the living room was a paper model of a 1956 light blue Ford Thunderbird convertible. Inside the seating compartment was a linen napkin wrapped around two chocolate chip cookies. Next to the car was a martini glass filled with gummy bears. Next to the martini glass was a small teacup and saucer and a small silver spoon. Inside the teacup was orange gelatin. There was also a beautiful purple box of Vosges Haut-Chocolat exotic truffles on the desk. The room looked out onto N. Michigan Avenue and the large window made the view exceptional. The room was spacious and inviting. The next wonderful detail that the hotel accomplished still puts a smile on my face. In the closet were robes for us to wear while we relaxed. There were two adult robes and two robes for the children. The robes for the children had hoods and were sized so as to fit them each perfectly. We got some great photographs of the kids in those robes. The room was equipped with consoles by the bed that controlled all the environmental adjustments for the room. The bathroom was gorgeous and well-equipped. There was a television that could be viewed while bathing in the bathtub. The kids loved watching TV while taking their evening baths. Turn down service was completed every evening much to our satisfaction. We had lunch at the french bistro connected to the hotel. The food and service were both excellent. After our visit to the observation deck of the Sears Tower, we returned to the hotel and had dinner at the Lobby Restaurant. This restaurant is a gorgeous palatial space. The food was wonderful as was our server Don. I enjoyed a Peninsula Martini and my wife enjoyed her Blood Orange Martini. After dinner we retired to our room and I slept deeply on the very comfortable bed. The next morning, I watched the kids while my wife indulged in a swedish massage at the Spa. She said Donald did a great job. After that we all had breakfast in the the french bistro and headed out to see some of the culture of the city. We took the kids to the Science and Industry Museum, Millenium Park and the Art Institute of Chicago. The weather was cooperative with the temperature in the mid to upper 40's and mostly sunny. The Cloud Gate was fun to see in person. Upon our return to the hotel, my son and I enjoyed the pool and the hot tub before we went to dinner. What a scenic setting to swim laps. I loved it. I wanted to try Chicago style pizza on our last night so I phoned the Concierge and she recommended either Gino's East or Giordano's. Since we had the kids, we chose Giordano's because it was right across the street on North Rush Street. We ordered the stuffed pizza and it was incredibly good. I was raised on the thin crust pizza of New Haven, Connecticut but I got to tell you, the stuffed pizza here, while different ,was every bit as enjoyable as any pizza I have ever had. After dinner we retired to our room, bathed the kids and fell asleep. The next morning we had an early breakfast in the Lobby Restaurant. Again, the food and service were excellent. We returned to our room and collected our luggage and proceeded to check out. I used the express checkout method and we took the elevator to the ground level. Timothy the doorman saw us off and our limousine returned us to O'Hare for our trip home. What a fabulous stay at the Chicago Peninsula.

  • Stayed March 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2009

I had purchased a ticket to the closing night performance of my favourite opera at the Chicago Lyric Opera. I chose the Peninsula as I only had a one night's stay and I wanted to assure I was well taken care of. I debated back and forth with myself between the Ritz Carlton and the Peninsula and finally decided to give the Peninsula a try. Previous stays at other Ritz locations have left me feeling dizzy with the over-the-top attempt at opulence. With the Peninsula, the mantra appeared to be "less is more" and I was not disappointed.
The hotel arranged a driver who met me at the airport with sincere smiles and an immaculate sedan featuring the Peninsula's signature magazine, bottles of signature mineral water and various snacks. Upon arrival in Chicago, I was treated regally from everyone from the driver to the concierge. I was shown to my room by the warm and gracious young lady who checked me in at reception.
Because I was only staying one night, I opted for a regular king room rather than a full suite. The room was well-appointed with the understated elegance for which I had hoped. Rather than showy opulance, everything about the room (and indeed, the entire hotel) boasted understated sumptuousness - everything whispered plush without screaming pretention by shoving wealth in one's face. My fifteenth-floor room had a beautiful view of the Magnificent Mile. In addition to the standard amenities, the room offered incredibly plush bathrobes to be enjoyed in the state-of-the-art bathroom. The ice bucket had been filled and two bottles of the hotel's signature mineral water were waiting for me upon arrival. Everything from the bedroom's plasma television to the bathroom's whirlpool tub with built-in entertainment center was of the highest quality.
Upon return from the opera, the hotel staff had performed a discreet turn-down service, in addition to cleaning the bathroom and refreshing the toiletries. Embroidered slippers and a clean bathrobe had been laid out for my ease. The ice bucket had again been filled and two more bottles of water were left.
I had chosen the full Chinese breakfast as room service and it was delivered on time and warm. The food was absolutely delicious - If you try nothing else during your stay, choose the Chinese breakfast - You will not be disappointed.
Due to weather conditions, my flight was delayed and I needed to stay an additional five hours until the car would deliver me back to the airport. The same young lady who checked me in greeted me warmly by name as I walked to the reception desk to discuss an extension for a late check-out. She re-arranged the driver and obtained a selection of spa services while I waited for my rescheduled flight.
Overall, I was extremely impressed with the warmth and classic luxury of the Peninsula. Everything and everyone was the epitome of what true class is. The Ritz has just lost a customer.

  • Stayed February 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula Chicago

Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chicago
#3 Spa Hotel in Chicago
#4 Romantic Hotel in Chicago
#5 Family Hotel in Chicago
#5 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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