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“A great stay in Chicago!” 5 of 5 stars
Review of The Peninsula Chicago

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The Peninsula Chicago
5.0 of 5 Hotel   |   108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #5 of 174 Hotels in Chicago
Dublin, Ireland
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
“A great stay in Chicago!”
5 of 5 stars Reviewed July 23, 2014

We visited Chicago for 5 days in July and it was a really great place in every respect. We booked visits and shows through the concierge all of which were excellent - go on the untouchables tour and don't miss the Field museum and the art institute! The food in the Peninsula was terrific, especially recommend the Shanghai terrace. The service was polite, attentive and very helpful at every level. Room, executive suite, was spacious and well fitted out. Great location to shops, restaurants and all amenities!

Room Tip: Standard room are fine, we got a free upgrade to a executive suite it isn't a cheap hotel but ve...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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869 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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  • English first
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  • German first
  • Italian first
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English first
Middleburg, Virginia
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed July 20, 2014

I love the Peninsula in Chicago because I was first exposed to the flagship hotel in Hong Kong in 1997, and could not believe there is one in Chicago. Throughout the past decade, I have frequented the hotel for various activities, and although I do notice a trend towards less attentive service, in general it is a great place for little indulgences. Went to the terrace today for drinks with friends - what an oasis of luxury. Service was a tad off, but overall I am happy there is the Peninsula.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, July 25, 2014
Dear Dom V,

Thank you for choosing The Peninsula Chicago and sharing your comments on TripAdvisor. I am very flattered by your kind comments about our hotel, especially Shanghai Terrace. I am sorry to hear you find our service lacking. We aim to offer exceptional service and we are sorry we have not lived up to this standard. I hope to hear more about your experience and that you will please contact me directly at (1-312) 573 6520 or via e-mail at RichardSorensen@peninsula.com.

Warm regards,

Richard Sorensen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 20, 2014 via mobile

When making our reservation, the agent insisted on putting us down for early check-in. We ended up arriving 2 hours before check-in, and were told room was almost ready, and they would call us. I called back 2 1/2 hrs later, and after check-in time, and room still not ready. We went to hotel, and girl working at desk was very rude and kept whispering to others about our room, as if we were too stupid to figure out what was happening. A bellman came to take us to our room, but luggage was not ours. Girl at desk whispered again. The bellman was going to take us to the room number originally given to us, which ended up being given to someone else, 3 HOURS after we arrived, and right in front of us! We eventually got room, never got cot they offered, and had to call room service for bedding for pullout TWICE. Not one person apologized for the obvious
disregard of our business.
We usually stay at Four Seasons, and will do so in future. Bell staff and doormen were the highlight of the stay, professional, friendly, and seemed happy to talk to our kids. I was not even going to bother with a review until I read the review about someone's room bring 15 min late, and they were treated much better.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, July 25, 2014
Dear Kate4455,

Thank you for choosing The Peninsula Chicago and sharing your review. We apologize for not being able to accommodate your early check-in. We do our utmost to have a room ready, even if you check-in before our published check-in time, but on this day we obviously failed to do so.

We are sorry to hear that during your stay with us you found our staff service uninviting and lacking. We understand there are many excellent options in Chicago, and I would like to hear more about your experience should you be willing to discuss this further. I hope you will please contact me directly at (1-312) 573 6520 or via e-mail at RichardSorensen@peninsula.com.

Warm regards,

Richard Sorensen
Hotel Manager
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Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 19, 2014

I really wanted to give this hotel and excellent, however, I felt as though my room fell just a bit short in a few areas. The room in general felt a bit old and the bed had a distinct creaking which was a bit annoying. Overall the service was very good and the staff throughout the hotel was professional and courteous. The waitstaff at the restaurant, however, was a bit slow and it was hard to grab their attention to get coffee, tea, etc… during breakfast. With a number of great options in Chicago I think one can do slightly better in the same neighborhood.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, July 25, 2014
Dear IV12121,

Thank you for choosing The Peninsula Chicago and sharing your feedback. I am glad you enjoyed your recent stay with us, but regret to hear you found our wait staff service at the restaurant inattentive and you had issues with your bed and the temperature in your room.

I hope to hear more about your experience and that you will please contact me directly at (1-312) 573 6520 or via e-mail at RichardSorensen@peninsula.com.

We look forward to welcoming you back to The Peninsula Chicago.

Warm regards,

Richard Sorensen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2014

I had stayed at the Peninsula at least three times with just my fiancé and was thrilled with the location, the service, the most comfortable bed, luxurious shower, etc. What really, really sold me on this property was....

My fiancé and I decided to have my kids (ages 13, 10 & *8) meet his kids (ages 10 & 8) and thought two nights at the Peninsula would be luxurious to say the least, but having a pool, plus the location made it ideal. Unfortunately though, when we checked in, they were profusely apologetic that our room wasn't going to be ready for another 30 minutes. Again, the front desk clerk was embarrassed, but took my cell phone number, along with our bags, to notify me when to come back.

Less than 15 minutes later the clerk called and graciously asked us if we were ready to come back. Waiting for us in our suite were 3 buckets of ice filled with aluminum bottles of Coca-Cola, and martini glasses filled with gummy bears, jelly beans, malted milk balls, gum balls, all the delicious candy children loved AND BUCKETS of popcorn! Not only that, they called twice a day to see how our stay and accommodations were and if there was anything at all we needed.

With service that like, I would never dream of staying anywhere else when in Chicago. A truly magical property and staff that doesn't make their guests feel like guests, but family.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, July 23, 2014
Dear PhgAnnieGreenEyes,

Thank you for choosing The Peninsula Chicago and sharing your kind comments. I am delighted to hear you and your family enjoyed your recent stay with us, our service, amenities and the snacks for the kids. We appreciate your gracious comments and look forward to welcoming you back again soon!

Warm regards,

Richard Sorensen
Hotel Manager
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Boston, Massachusetts
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 18, 2014

Having never stayed at a Peninsula before, I was unsure what to really expect. I can easily say I was very impressed overall. The room was very spacious and ultra-modern with a great view. The only point of contention was our waiter for breakfast seemed a bit lackadaisical, and we had to wait a while to flag him down to pay the check. Another minor point was the (relatively) early closing time at The Bar in a city that seems to stay open much later than others.
Other than those minor points, the stay was flawless. Location is ideal for anyone hoping to stay in one of best parts of Chicago.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 18, 2014

Once again The Peninsula Hotel group didn't disappoint.......the service was perfect, and the room fabulous! Breakfast was delicious, and the eating area was beautiful. Décor throughout the hotel was amazing...very luxurious. The bar was lovely too.

Room Tip: We had a corner suite with fantastic views
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, July 25, 2014
Dear CWIN,

Thank you for visiting The Peninsula Chicago and taking the time to share your review. I am pleased you enjoyed your recent visit, our service, your room, and our food, specifically breakfast. I am also flattered by your comment about The Bar. It truly is a lovely place.

We hope we have the privilege of welcoming you back again very soon.

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula Chicago

Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chicago
#3 Spa Hotel in Chicago
#3 Family Hotel in Chicago
#5 Luxury Hotel in Chicago
#5 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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