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“I was a doubter; but now I am a believer!” 5 of 5 stars
Review of The Peninsula Chicago

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The Peninsula Chicago
5.0 of 5 Hotel   |   108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #5 of 169 hotels in Chicago
San Francisco
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“I was a doubter; but now I am a believer!”
5 of 5 stars Reviewed June 28, 2013

I've stayed at plenty hotels and some that I have loved but nothing has topped this hotel. Yes, the rooms are nice, yes the hotel has good amenities, but it is the service that knocks you off your feet. From putting a bottle stopper on my Perrier to keep it from going flat to recovering my carry on bag from the street corner where my husband left it (don't get me started), the Peninsula went above and beyond anything I could ever imagine. The location is central to everything too. I booked through Expedia and got one night free so I was very happy. Don't waste your time or money elsewhere. This is the place to stay in Chicago.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChi, Manager at The Peninsula Chicago, responded to this review, July 2, 2013
Dear Cocoanellie,

Thank you for choosing The Peninsula Chicago and providing your generous review. We are thrilled to hear you found our service to be deserving of your 5-star rating and that you enjoyed the level of attentiveness during your stay. We are glad we could assist in recovering your carry-on luggage as well. We look forward to welcoming you back to The Peninsula Chicago.

Warm Regards,

Richard Sorensen
Hotel Manager
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804 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Vancouver, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 26, 2013

Well woth the money! Very clean and beautiful room. Having ice in the room when you returned @ nice a great touch. Very Modern techology for the lights,AC and TV.... people very friendly. Great bar staff! The bar manager and waitress extreamly efficient and friendly. We will go back anytime in th Windy City! The restaurant downstairs was delicious as well and resonable prices!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChi, General Manager at The Peninsula Chicago, responded to this review, June 28, 2013
Dear A_Benz1969,

Thank you for sharing your feedback about your experience at The Peninsula Chicago. We are thrilled to learn you enjoyed the modern technology and found our staff to be friendly. We have passed on your compliments to our staff at The Bar and appreciate the kind words on their efficiency and service. We are happy to hear you were able to enjoy Shanghai Terrace as well. We hope to welcome you back again soon!

Warm Regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
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Orland Park, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

The best hotel in Chicago .The room, the food and the ambience is breathtaking . Anytime I decide to stay in the city this is my top choice for a hotel. Love the view and love the all the close shopping near the hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChi, General Manager at The Peninsula Chicago, responded to this review, June 25, 2013
Dear Ms. RoseS1969,

Thank you for choosing The Peninsula Chicago and providing your review. We are happy to hear you enjoyed our hotel’s location on Michigan Avenue, as well as the views of the city. We are grateful for your comments on the food and ambience during your experience and hope to welcome you back again soon.

Warm Regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
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Greensboro, North Carolina
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 22, 2013

Loved this hotel. Top customer service from the moment our taxi arrived to departing for airport. Gracious and extremely helpful staff. They even returned our rental car for us. Delicious breakfast in dining room served with such gracious hospitality. Would recommend this hotel over all others and there are some really nice hotels in Chi ago!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChi, General Manager at The Peninsula Chicago, responded to this review, June 25, 2013
Dear Ms. ClaudiaZS,

Your generous feedback is appreciated, as well as the kind recommendation. We are delighted to learn you found the staff to be gracious and helpful during your stay and happy our staff could assist in returning your rental car. We hope to welcome you back to The Peninsula Chicago again soon.

Warm Regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2013

I really liked this place. I've always liked a slight hint of the Orient in my travels, and although it's fairly watered down here from the lions out front to slight touches in the decor, there's a pleasant quietude about this place that won me over.

The grand entrance hall sets you up. The front desk and its gracious service invites you in. The lobby with its live music tucked away on an upper balcony sings to you. Don't even get me started on the chocolate buffet. Yes, you heard me right. The room was well-appointed and the prices were right. The location was right off Michigan, behind a Tiffany's of all things, and I'm coming back with my coworkers for sure. My only complaint is that they used to have Avenues and turned it into additional meeting/banquet space. That was a great restaurant.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChi, General Manager at The Peninsula Chicago, responded to this review, June 25, 2013
Dear BigFish-56,

Thank you for again choosing The Peninsula Chicago and providing your review. Your gracious feedback is appreciated. We are proud of your comments on the calmness you find during your stay and are delighted to hear you enjoy the music in The Lobby during Chocolate at The Pen! We are also glad you found the location near Michigan Avenue to be convenient and hope to welcome your co-workers during your next stay. We are sorry to hear you miss Avenues, however we offer incredible dining experiences in The Lobby, Shanghai Terrace and Pierrot Gourmet. We would be happy to welcome you at any of these restaurants.

We look forward to welcoming you back to The Peninsula Chicago.

Warm Regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2013

I didn't actually stay at this hotel but my husband and young daughter did. My husband said the service was ridiculously good and that the hotel was amazing. So why would I be writing this then....well after upon returning my daughter, in tears, told me she forgot her dream catcher and a little tape measure that was once my deceased mothers. She slept with them every night and was super upset she left them behind. The next day my husband called over and they said they had the items and sent them straight out. When we received the package it was if they really knew how much the items meant. They were wrapped in tissue and placed in a felt bag. Many thanks to the maid who found and returned them to the front desk and for whoever sent off the package! If I ever go to Chicago I know where Im staying!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChi, General Manager at The Peninsula Chicago, responded to this review, June 25, 2013
Dear Ms. Vicki00000,

We appreciate your gracious feedback and happy to accommodate your husband and daughter during their recent stay at The Peninsula Chicago. We are delighted to have been able to return the dream catcher and tape measure to your daughter; we imagine she would have been disappointed if her treasured items were not returned to her.

We hope next time you can all visit us as a family!

Warm Regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, United States
Top Contributor
82 reviews 82 reviews
66 hotel reviews
Reviews in 53 cities Reviews in 53 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed June 20, 2013

The Peninsula Hotel is one of my favorite Chicago hotels. The Peninsula is a classic experience. The lobby and restaurants are gorgeous. The rooms are beautiful. The location is exceptional for shopping! The spa is fantastic and the service impeccable. Does it get any better? It does if it is summertime and you can go outside on their terrace for a cocktail! Definitely one of Chicago's pricier properties, but if you are looking to splurge a little - it is worth it! You will enjoy your entire experience. Also - their indoor bar is always very busy, it's a popular spot. I would recommend trying to get a reservation if it is possible.

Room Tip: Definitely upgrade to a King Deluxe or Grand Deluxe for more space.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChi, General Manager at The Peninsula Chicago, responded to this review, June 25, 2013
Dear Ms. Shelane N.,

Thank you for choosing The Peninsula Chicago. Your generous review is appreciated! We are pleased to hear you found The Lobby and our restaurants to be beautifully designed and experienced “impeccable service” at The Spa. We are also happy to hear the weather cooperated for you to enjoy The Terrace; it’s a wonderful outdoor retreat in the Windy City during our warmer months! We do not offer reservations in The Bar as we welcome guests first come, first serve and hope you were able to join us during your visit. We look forward to welcoming you back soon.

Warm Regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula Chicago

Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Chicago
#3 Family Hotel in Chicago
#3 Spa Hotel in Chicago
#4 Luxury Hotel in Chicago
#5 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Chicago 5*
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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