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“Did I stay at the same hotel as these other reviewers?” 3 of 5 stars
Review of The Peninsula Chicago

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The Peninsula Chicago
5.0 of 5 Hotel   |   108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #5 of 169 hotels in Chicago
San Jose, California
1 review
4 helpful votes 4 helpful votes
“Did I stay at the same hotel as these other reviewers?”
3 of 5 stars Reviewed May 8, 2013

This hotel experience was such a disappointment. I was very excited to meet up with girlfriends from college for a fun weekend in Chicago. We had booked the hotel well in advance, paying a premium rate, but based on reviews assumed it would be well worth the extra money. We also considered Trump, Four Seasons and Ritz where each of had all stayed before and enjoyed, but wanted to give the Peninsula a try and were really looking forward to a quality experience.

We were off to a good start with very courteous bellman and valet, but that did not last long as our interaction with employees at reception was terrible. There was confusion as to our reservation at check in (I had called to confirm everything early in the week and was told that my reservation was cancelled, which I hadn't done -- the reservation clerk said no problem she would reinstate it). Upon check in, I now somehow had two reservations . .I'm still not sure everything was resolved but we were given our room keys. To top it off the reception staff seemed put off that they had to do any extra work to assist us.

We got to our room, which I have to say was beautiful and spacious. Well, maybe things were looking up! We left the hotel and returned later to have a few drinks at the Lobby Bar. Again the bar is a beautiful space, very cozy and warm. We sat down in a couch seating area in the bar when the waitress approached us and asked us rather rudely if we were sure that we wanted to sit there . . . ??what does that mean?? were in an inconvenient spot for her? very strange.

All of us booked spa services (all working moms, who were looking forward to a day of luxury and serenity!). Upon arrival at the spa, 10 minute before our massage - at check in we were told to hurry up and get ready so that we could enjoy our massage. We were also told that the women's steam room was out of service (this information was not shared upon confirmation of our appts) We were escorted to the women's locker room which was so cold, it was impossible to relax. Despite the fact that there were several available lockers, we were all squeezed in right next to one another. Overall most of had great massages and came out of the room happy . . . until we sat in the lounge chairs to relax. There were four chairs, at least two of them no longer fully function in terms of being able to move the foot or head rest and on all of them the reading light was broken. Additionally, while relaxing, a spa employee entered to replenish the water bottles, but unfortunately he brought the entire shrink wrapped box in and preceded to make a ton of noise opening the package! The Spa did end up giving each of us a credit after our complaints regarding the steam room closure, so kudos to them for following up, but it came only after we made several comments.

The housekeeping staff and room service staff receive high marks, they could not have been nicer and exhibited great customer service. I suggest that the front desk, check in, the spa and the lobby bar waitress take their cues from them to improve their level of customer service.

Overall, the experience of what we expected to be a luxury hotel was just average. We might as well have stayed at a Westin. Very disappointed . . at one point we even considered checking out and checking into one of the other 5 star hotels in the area.

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChi, Manager at The Peninsula Chicago, responded to this review, May 24, 2013
Dear Grady,

Thank you for choosing The Peninsula Chicago for your recent stay and for taking the time to provide your review. We are disappointed your experience did not meet expectations and we welcome your feedback in efforts to continually improve our services and facilities.
Please accept my apologies for the disappointments you experienced during your stay.

I would like the opportunity to speak with you more about your experience. Please contact me direct at (1-312) 573 6520 or via e-mail at RichardSorensen@peninsula.com.

We hope to welcome you back to The Peninsula Chicago for a more enjoyable experience.

Warm Regards,

Richard Sorensen
Hotel Manager
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
northern california
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2013

If you want it all - service, comfort, class, location, choose the Peninsula Hotel in Downtown Chicago. Restaurants are wonderful. Staff helpful. Rooms have great beds and comforts you wouldn't have thought of. Furnishings are class, class, class. Quiet. Can walk everywhere. Unfortunately seating in outdoor roof restaurant and near pool was very very limited.

Room Tip: You don't have to pay more for a view as all the rooms are great.
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  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChi, Manager at The Peninsula Chicago, responded to this review, June 3, 2013
Dear lisasf,

We thank you for choosing The Peninsula Chicago and taking the time to provide your kind feedback. We aim to provide the highest pedigree of service and are pleased to hear you found our staff to be helpful.

As Chicago continues to warm this season, the availability of our outdoor dining is highly coveted and we encourage reservations. We hope you were able to dine with us on The Terrace, take advantage of the Pierrot Gourmet patio or order from the Naturally Peninsula menu at The Spa Terrace. Should you join us again, we would be happy to assist with your reservation.

We look forward to welcoming you back to The Peninsula Chicago.

Warm Regards,

Richard Sorensen
Hotel Manager
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1 review
5 of 5 stars Reviewed May 6, 2013 via mobile

Travelling for a living makes you appreciate the little things that the staff at the Peninsula do to make you comfortable and the things others forget. Luxury, comfort and style. I will definitely return.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Top Contributor
100 reviews 100 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 4, 2013

Seriously this is the best hotel ever. Check with your employer to see if you can get a corporate discount or search online for the best rates, but even if you do pay more you won't be upset. The service is terrific, the rooms spacious, and just overall the best hotel EVER! Check out the fitness room and the exercise classes are a must. Everyone must stay here at least once! Pierrot Gourmet downstairs is also a must as well. You can't go wrong here!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 30, 2013

Treat yourself and the one you love to a stay in a Peninsula Hotel. It sure isn't cheap, but the experience is just wonderful. I was in the Windy City for the first time for a business trip. What a vibrant place, great for a weekend break.

The staff at the Peninsula are unobtrusive but superbly trained. The Peninsula management should be proud of everyone who works at their Chicago property. On my second day, I returned in the afternoon to my room. Ten minutes later, a member of guest services staff came to my door with a box of chocolates (just amazing, by the way). They also offered me several bottles of water, which was gratefully received after a busy day. Half an hour later, they asked if I wanted a turn down service for my room. I just felt pampered the whole time.

I was in a deluxe room - spacious, with a king bed. The bathroom was the last word in marble luxury (although the glass doors are a little impractical - just a tiny quibble). The bath was so spacious, and I loved having a TV there.

Breakfast is a delight - simple menu options cooked to the very highest standards. The dining room is the last word in vaulted opulence; a lovely place to enjoy a meal.

Make sure you take time for a dip in their lovely pool - the view of the Chicago skyline from there is stunning.

The hotel is perfectly located just round the corner from Michigan Avenue, and all the retail wonders on the Magnificent Mile.

I was so reluctant to leave this fabulous hotel. Go on, live a little and enjoy an unforgettable stay at the Peninsula Chicago. You deserve it!

Room Tip: The Deluxe Room I had did not have a city view (not that it mattered at all). But I believe you get...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CJ W, Manager at The Peninsula Chicago, responded to this review, May 6, 2013
Dear WriterzBlok,

Thank you for sharing your gracious comments on your recent stay at The Peninsula Chicago. We are happy we could host you on your first trip to the Windy City and make your experience memorable. We are also pleased to hear you enjoyed our location, the attentiveness of our staff and quality of the amenities. We are glad you joined us in The Lobby and were able to experience The Peninsula Spa, and the pool.

We hope to welcome you back the next time you visit Chicago.

Warm Regards,

Richard Sorensen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
62 reviews 62 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 28, 2013

I was recently in Chicago on business and stayed 2 nights at the Peninsula. Very nice atmosphere. Very civilized feel bringing together nicely a historic sophistication with modern friendly informality. Rooms were clean, well planned space and had a crisp new feel. The most striking part of the experience was the service. At every turn people went out of their way to be both friendly and helpful. I ordered room service for dinner one night and as promised it was delivered in less than 30 min. The workout facility had a broad range of excellent equipment and someone even walked around handing out cold towels. Also, they had free wi-fi throughout the hotel a minor point but unusual for a high end hotel. The experience felt like what the Ritz hotels have aspired to in providing the perfect guest experience, but the Ritz chain seems to be going the wrong direction

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CJ W, Manager at The Peninsula Chicago, responded to this review, May 6, 2013
Dear Friend of The Peninsula,

Thank you for sharing your gracious comments. We are pleased to hear you enjoyed our service, your room, atmosphere and complimentary Wi-Fi. We are glad we delivered on our room service promise and you enjoyed the fitness facilities of the hotel.

We look forward to welcoming you back to The Peninsula Chicago.

Warm Regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 27, 2013

The staff was fantastic. All of them. We had an amazing experience. Nothing was sub-par. The room was clean and comfortable. I almost didn't want to venture out into the city. The pool is the best I've seen in Chicago, or really any hotel, for that matter. Our stay was not inexpensive, but it was worth it.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CJ W, Manager at The Peninsula Chicago, responded to this review, May 6, 2013
Dear Bixamus,

Thank you for sharing your gracious comments on your recent stay at The Peninsula Chicago. We are pleased to hear you enjoyed the service, room and comfort as well as the incredible pool in The Peninsula Spa. We love hearing our guests enjoy and take advantage of the amenities and always appreciate the feedback.

We are looking forward to welcoming you back to The Peninsula Chicago.

Warm Regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula Chicago

Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Chicago
#3 Spa Hotel in Chicago
#3 Family Hotel in Chicago
#4 Romantic Hotel in Chicago
#4 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Chicago 5*
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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