Positives first: area is ideal...right off the Magnificant Mile. Also, the immenities were good, and close to many restaurants. Now, the negative. I reserved a non smoking room, and was assigned to a smoking room. Some acquaintances checked in after me (shared a room). They reserved a non-smoking room, but was offered an upgrade to a bigger, non-smoking room for no extra charge. After checking out, I waited over an hour for my car. Finally, I was told it was parked waayyy down the street. When I walked to it, the tire was on a complete flat and no one said a thing. It was a Sunday and I was in tears, until someone helped me find a tire place that was open. I haven't stayed there again, and I wrote a letter of complaint but never got a response from management. Poor business all around. Saw three celebrities though (although I didn't know who the 3rd was, only that he was an athlete planked by 3 women lol).