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“perfect every time!” 5 of 5 stars
Review of The Peninsula Chicago

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The Peninsula Chicago
5.0 of 5 Hotel   |   108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #5 of 174 Hotels in Chicago
Grand Rapids, Michigan
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“perfect every time!”
5 of 5 stars Reviewed December 4, 2012

this has to be one of the very finest hotels anywhere in the world! the staff, rooms and food is just over the top! the valet seems to remember everyone when they have a return visit. You will never go wrong here! the rooms are extremely quiet and hard to beat for sleep quality!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review, December 6, 2012
Dear Marco155,

Thank you for choosing to stay at The Peninsula during your most recent trip to Chicago. I am pleased to hear you enjoyed your room, cuisine and service and greatly appreciate the kind words about our hotel.

We look forward to welcoming you back in the near future.

Warmest regards,

Maria Zec

General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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850 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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los angeles
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 3, 2012

just stayed for 5 nights with my husband. the location and service were excellent. the hotel starts above street level so 2 elevators are necessary to get to your room. check in was very simple. the room was spacious for 2 people. the decor was pleasant and understated. i found the bathroom to be well appointed, but the layout was a little odd. the water closet and the shower had glass doors and were positioned opposite each other, just at the entrance to the bathroom. this made things a little awkward as the 2 doors could hit each other and also block the bathroom entrance. the king bed we had was very comfortable. there was a console on the nightstand which had convenient controls on it.
my only 1 real complaint is that the towels, generously sized, were very coarse and abrasive. they were not the soft thick towels that i would expect from this hotel. i mentioned it to the front desk, and the housekeeper left even more towels in my bathroom. unfortunately, they were all of the same quality as the ones i complained about. the towels felt like super large bath mats. i know this may be picky, but i have had much softer towels at much cheaper hotels/motels.
the concierge was quite helpful and helped with a dinner reservation. everyone at the hotel was quite pleasant and helpful and cheerful. there is free coffee and tea in the mornings near the front desk which was generous. the spa was quite nice with a great workout room. exercise classes were offered gratis, and the lap pool was spectacular. i did not eat at the hotel, but the main restaurant appeared quite pleasant. the overall ambience was refined and reserved.
the location is quite convenient to shopping and good restaurants. two great pizza places are within 1-2 blocks. we walked to second city as well as the cadillac theater to see les miserables.

Room Tip: rooms facing michigan avenue will be noisier than others but afford a nicer view. our 10th floor vi...
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review, December 11, 2012
Dear Asie,

Thank you for choosing to stay at The Peninsula during your recent visit to Chicago. We appreciate you taking the time to offer your feedback regarding your stay and providing insight about your accommodations, location, fitness center and spa. I was very sorry to hear you were unhappy with the towels at the hotel and they were not softer. I have addressed this issue with our Housekeeping Department as well as our laundry service. We expect the towels to be plush and as soft as possible, so this feedback is very important to us.

I do hope we will have the chance to welcome you back to The Peninsula Chicago soon.

Warmest regards,

Maria Zec
General Manager
Regional Vice President – USA East Coast
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Houston
Top Contributor
59 reviews 59 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 27, 2012

Once you stay at a Peninsula hotel, you will not want to stay anywhere else. The brand is synonymous with excellence but primarily located in urban settings/cities...the Peninsula Chicago is consistently rated one of the top hotels in the USA. The rooms are luxurious and the staff is exactingly accommodating. Located on Michigan Avenue, the hotel is literally in the middle of everything: museums, restaurants, shopping and the lakefront. Because we travel regularly with our children, I feel the hotel is family friendly but sophisticated enough that it is not for every family.
The health club and roof top pool are a treat year round and this visit I had a chance to take some exercise classes that were more challenging than any I have tried -ever.

Room Tip: I always ask to see my room before I have our bags delivered. There are some amazing views to be had...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review, November 29, 2012
Dear Writeholt,

Thank you for your loyalty to The Peninsula, as well as your kind words about The Peninsula brand. We greatly appreciate your review and are pleased to hear that you and your family enjoyed our rooms, service, location as well as the Fitness Center.

We look forward to welcoming you back again soon.

Warm regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 26, 2012

Everything about this hotel is superb. The location is great but and the hotel exudes quality from every standpoint. The staff are welcoming and professional in every way. The Lobby restaurant , where we enjoyed breakfast and dinner, is delightful. The bar is cool and buzzing . And the accommodation perfect with large rooms and exceptionally comfortable beds. Throughout the hotel, the decor is marked by understated style and elegance. I recommend the Peninsula unreservedly.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review, November 29, 2012
Dear Zinwah,

I want to thank you for taking the time to leave such a complimentary review, as well as extend my appreciation to you for staying at The Peninsula recently. We are pleased to hear you enjoyed a variety of features, including the location, service and accommodations during your trip.

We look forward to your return.

Kind regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 21, 2012

Stayed here during the Ryder Cup weekend. What a treat. Excellent service, comfy beds, plush rooms. Great location in downtown Chicago. Taxis always available. Had an early flight out, and the kitchen prepared and packed a yummy to go breakfast. Bar has a sleek and uptown feel to it. Totally spoiled!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review, November 29, 2012
Dear Thymefortravel,

Thank you for choosing to stay at The Peninsula Chicago during the Ryder Cup event. We are thrilled you experienced superb service and enjoyed our accommodating guestrooms and amenities.

We look forward to your return in the near future.

Best regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 20, 2012

Staff extremely helpful at all times. Rooms extremely nice but some of the electronic/automatic things seemed almost retro. NO COFFEE POT in the room. The main restaurant has nouveau cuisine - so very small portions. Yet they almost make up for it with all the little extras that they bring including a small loaf of sweet bread to take with you.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review, November 21, 2012
Dear JuniperCreek,

Thank you for choosing to stay with us during your recent business trip to Chicago. I was pleased to hear you found our staff attentive and friendly and that you had a chance to experience The Lobby as well. We appreciate all your feedback and would be happy to ensure a coffee pot is placed in your room the next time you stay with us. We also have complimentary coffee available in The Lobby from 6:00 am to 8:00 am and in The Spa from 5:30 am to 11:00 am daily.

We hope to welcome you back again soon.

Best regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 20, 2012

Great location and excellent spa. Only glitch was checking in early. The front desk indicated a room would be ready in an hour and a half. It took 3 hours before we could check in. After that it was smooth sailing. Wonderful service, lovely small boutique, deep soaking tub and excellent work out facility.

Room Tip: The rooms are state of the art so be sure to have the bellman show you where the lights and heat tur...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review, November 21, 2012
Dear Oceans50,

Thank you for staying with us during your recent visit to Chicago. We appreciate your kind words about our convenient location, service and spa. I do apologize for the issue with your early check-in. Thank you, again, for taking time to leave us such valuable feedback.

We look forward to welcoming you back to The Peninsula soon.

Warmest regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula Chicago

Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chicago
#3 Spa Hotel in Chicago
#3 Family Hotel in Chicago
#5 Romantic Hotel in Chicago
#5 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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