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The Peninsula Chicago: Traveler Reviews

5.0 of 5
108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
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Midwestern Retreat
The Peninsula Chicago
Ranked #5 of 164 hotels in Chicago
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543 reviews from our community

Traveler rating
    441
    62
    21
    10
    9
See reviews for
Families
76
 
Couples
145
 
Solo
37
 
Business
175
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Houston
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“Peninsula is great in any city -but Magnificent on the Mag Mile”
5 of 5 stars Reviewed November 27, 2012

Once you stay at a Peninsula hotel, you will not want to stay anywhere else. The brand is synonymous with excellence but primarily located in urban settings/cities...the Peninsula Chicago is consistently rated one of the top hotels in the USA. The rooms are luxurious and the staff is exactingly accommodating. Located on Michigan Avenue, the hotel is literally in the middle of everything: museums, restaurants, shopping and the lakefront. Because we travel regularly with our children, I feel the hotel is family friendly but sophisticated enough that it is not for every family.
The health club and roof top pool are a treat year round and this visit I had a chance to take some exercise classes that were more challenging than any I have tried -ever.

Room Tip: I always ask to see my room before I have our bags delivered. There are some amazing views to be had...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 7 more reviews by writeholt for Chicago
Ask writeholt about The Peninsula Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review
November 29, 2012
Dear Writeholt,

Thank you for your loyalty to The Peninsula, as well as your kind words about The Peninsula brand. We greatly appreciate your review and are pleased to hear that you and your family enjoyed our rooms, service, location as well as the Fitness Center.

We look forward to welcoming you back again soon.

Warm regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Sublime stay”
5 of 5 stars Reviewed November 26, 2012

Everything about this hotel is superb. The location is great but and the hotel exudes quality from every standpoint. The staff are welcoming and professional in every way. The Lobby restaurant , where we enjoyed breakfast and dinner, is delightful. The bar is cool and buzzing . And the accommodation perfect with large rooms and exceptionally comfortable beds. Throughout the hotel, the decor is marked by understated style and elegance. I recommend the Peninsula unreservedly.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask zinwah about The Peninsula Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review
November 29, 2012
Dear Zinwah,

I want to thank you for taking the time to leave such a complimentary review, as well as extend my appreciation to you for staying at The Peninsula recently. We are pleased to hear you enjoyed a variety of features, including the location, service and accommodations during your trip.

We look forward to your return.

Kind regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Best Chicago has to offer!”
5 of 5 stars Reviewed November 21, 2012

Stayed here during the Ryder Cup weekend. What a treat. Excellent service, comfy beds, plush rooms. Great location in downtown Chicago. Taxis always available. Had an early flight out, and the kitchen prepared and packed a yummy to go breakfast. Bar has a sleek and uptown feel to it. Totally spoiled!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask thymefortravel about The Peninsula Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review
November 29, 2012
Dear Thymefortravel,

Thank you for choosing to stay at The Peninsula Chicago during the Ryder Cup event. We are thrilled you experienced superb service and enjoyed our accommodating guestrooms and amenities.

We look forward to your return in the near future.

Best regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“A bit weird, but worth experiencing”
4 of 5 stars Reviewed November 20, 2012

Staff extremely helpful at all times. Rooms extremely nice but some of the electronic/automatic things seemed almost retro. NO COFFEE POT in the room. The main restaurant has nouveau cuisine - so very small portions. Yet they almost make up for it with all the little extras that they bring including a small loaf of sweet bread to take with you.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JuniperCreek about The Peninsula Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review
November 21, 2012
Dear JuniperCreek,

Thank you for choosing to stay with us during your recent business trip to Chicago. I was pleased to hear you found our staff attentive and friendly and that you had a chance to experience The Lobby as well. We appreciate all your feedback and would be happy to ensure a coffee pot is placed in your room the next time you stay with us. We also have complimentary coffee available in The Lobby from 6:00 am to 8:00 am and in The Spa from 5:30 am to 11:00 am daily.

We hope to welcome you back again soon.

Best regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Yes, I'd go back”
4 of 5 stars Reviewed November 20, 2012

Great location and excellent spa. Only glitch was checking in early. The front desk indicated a room would be ready in an hour and a half. It took 3 hours before we could check in. After that it was smooth sailing. Wonderful service, lovely small boutique, deep soaking tub and excellent work out facility.

Room Tip: The rooms are state of the art so be sure to have the bellman show you where the lights and heat tur...
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Oceans50 about The Peninsula Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review
November 21, 2012
Dear Oceans50,

Thank you for staying with us during your recent visit to Chicago. We appreciate your kind words about our convenient location, service and spa. I do apologize for the issue with your early check-in. Thank you, again, for taking time to leave us such valuable feedback.

We look forward to welcoming you back to The Peninsula soon.

Warmest regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Peninsula Chicago

Also Known As:
The Peninsula Chicago Hotel
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula
Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Chicago
#5 Luxury Hotels in Chicago
#6 Family Hotels in Chicago
#11 Romantic Hotels in Chicago
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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The Peninsula Chicago
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