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All 164 Chicago hotels

The Peninsula Chicago: Traveler Reviews

5.0 of 5
108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
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Midwestern Retreat
The Peninsula Chicago
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92%
Ranked #5 of 164 hotels in Chicago
240 traveler photos
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543 reviews from our community

Traveler rating
    441
    62
    21
    10
    9
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Families
76
 
Couples
145
 
Solo
37
 
Business
175
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
New York City, New York
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
“Fantastic service and location”
5 of 5 stars Reviewed November 16, 2012

The rooms are huge and comfortable. The hotel is classic yet modern. Very inviting by their excellent staff at the front desk and concierge. I highly recommend this hotel for your stay in Chicago if you want to splurge.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask AFA86 about The Peninsula Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review
November 16, 2012
Dear AFA86,

Thank you for staying with us during your recent visit to Chicago. We greatly appreciate such a wonderful recommendation and we were happy to hear you enjoyed your guestroom as well as the service during your stay.

We look forward to your return.

Best regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, United Kingdom
Top Contributor
74 reviews 74 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
“Great location, great bedrooms, great service”
4 of 5 stars Reviewed November 7, 2012

This is what i would call a classic style of Chicago grand hotel, with luxurious grand public rooms, great service, personable staff, and quality rooms & fittings. Only negatives for me were the lobby restaurant which was very cold (re' atmosphere not temperature) and uninspiring, and the bar which though lovely was just too small for the size of hotel and number wanting to use it.

Room Tip: this is far from the tallest hotel in Chicago, so unlike some others the higher the floor doesn'...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 14 more reviews by Johnfcooper for Chicago
Ask Johnfcooper about The Peninsula Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Awesome Magnificent Mile location! Fabulous Service!”
5 of 5 stars Reviewed November 6, 2012 via mobile

Wish I could have stayed more than one night. Hotel is 1/2 block off Michigan Ave near Water Tower so close to great shopping and restaurants. Staff was over-the-top friendly and extremely helpful. Room was lavish and SUPER quiet. We had a reduced room rate from the show we were attending. Only regret was not trying the Sunday Brunch - we went out instead but their brunch looked great.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MerryBanker about The Peninsula Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review
November 12, 2012
Dear Ms. MerryBanker,

Thank you for taking time to leave us such a pleasant review and for choosing to stay at The Peninsula during your recent visit to Chicago. I was happy to learn you experienced friendly service throughout your stay and enjoyed our guestrooms as well. I hope you’ll return again soon so you can experience The Lobby firsthand. The Sunday Brunch serves a variety of incredible dishes, and is further enhanced by our live entertainment.

We look forward to welcoming you back to The Peninsula soon.

Kind regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
10 helpful votes 10 helpful votes
“first class service in the second city”
4 of 5 stars Reviewed November 5, 2012

Great service from all almost every employee, but a little overpriced if you can't take advantage of discount rates. Wonderful lounge and cafe next door that is part of hotel.
Restaurant also tremendous but pricey. Workout facility is one of the best I've been to and valets were tremendous. All in all highly recommended if you can make it affordable with a discount.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by davew49 for Chicago
Ask davew49 about The Peninsula Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review
November 12, 2012
Dear Mr. Davew49,

Thank you for choosing to stay at The Peninsula during your recent visit to Chicago. I was happy to learn you had a chance to take advantage of The Lobby and Pierrot Gourmet, as well as The Spa’s Fitness Center.

We look forward to seeing you again soon.

Warm regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland, Michigan
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Overnight trip to The Peninsula Chicago and The Capital Grille for dinner.”
4 of 5 stars Reviewed November 1, 2012 via mobile

My husband and I and another couple stayed at the peninsula just for an overnight trip. The Hotel was excellent. The rooms were very large and very clean. The bathroom was amazing! The only complaint I would say would be the bed, it wasn't that comfortable and the pillows were down down pillows. But that is just my preference and opinion. The staff were great and helpful, but this was not our first time to Chicago. Great location! We went to The Capital Grille for dinner. The food was great and the service was top notch. Would definitely stay again!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Jaxnewholland about The Peninsula Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review
November 7, 2012
Dear Jaxnewholland,

Thank you for choosing The Peninsula during your recent visit to Chicago. I am pleased to learn that you enjoyed many aspects of our hotel, including the spacious rooms and well-appointed bathrooms. I’m sorry you didn’t find our mattresses comfortable. We offer one brand of mattress, however several types of pillows are available that may provide additional relief and ensure your stay is as relaxing as possible.

We look forward to welcoming you back in the near future.

Best regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Peninsula Chicago

Also Known As:
The Peninsula Chicago Hotel
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula
Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Chicago
#5 Luxury Hotels in Chicago
#6 Family Hotels in Chicago
#11 Romantic Hotels in Chicago
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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