Anyone can claim to offer "superior service", but the staff at The Peninsula Chicago make it their mission to define the term. From the moment I arrived I was treated like an honored guest. I caught an early flight and arrived for check-in around 9:30 AM. The staff person at the check-in desk was genuinely friendly and greeted me with a warm smile. I was provided Wi-Fi access while I waited for my room to be prepared and when I had trouble logging technical support was called to quickly resolve the issue.
The room was immaculate and my bag was brought up promptly after I entered. The bellman offered to show me the features of the room and helped me find the very modern room safe when I had trouble locating it. The bathroom was luxuriously appointed with a spacious walk-in shower, a large tub, dressing table, and television. The toiletries were of such high quality that I preferred them over my own.
The windows were fully-functional and offered a beautiful view of downtown Chicago. The room featured a "master panel" that controlled the numerous lighting configurations, TV, radio, and privacy options. The wall unit that housed the television was done in a rich wood and featured a large flat screen model that swiveled towards the bed for ease of viewing. The cabinet also contained a superbly stocked mini-fridge and snack drawer.
As a business traveler I greatly appreciated the separate work desk with a slide-out fax machine. I was also impressed with the multimedia inputs integrated into the television cabinet... There were connections for an iPod, memory card reader, HDMI cable, and laptop computer. The room supplied everything needed to operate a small office and was suitable for meeting with clients or business associates.
For those that enjoy maintaining their fitness regimen while traveling, the exercise amenities are sure to please. There is a beautiful indoor lap pool area on the 20th floor with large glass window panes that offer a view of Lake Michigan. The 25-meter lap pool has three lanes and uses non-chlorine additives. The area also has a whirlpool and a sundeck. The fitness area has the latest aerobic and strength training equipment with a locker room that is as well kept as the guest rooms. Although I did not use the full-service Spa, it also seemed to be exceptional.
The Peninsula has four restaurants and numerous organic, all-natural, and free-range offerings for the health conscious. Given the culinary delights found in downtown Chicago, most of my dining was done outside the hotel. I did have lunch at "The Terrance" restaurant and the food was truly excellent. Although I did find myself wondering if all the in-house offerings might be a bit overpriced even for Chicago standards.
In summary, The Peninsula Chicago is a modern and luxurious hotel with an outstanding staff that is focused on seeing that each guest has the most pleasurable experience possible. The reputation of the Peninsula Hotels is well-deserved and even the most finickiest of guests would be well-pleased.
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