Anyone can claim to offer "superior service", but the staff at The Peninsula Chicago make it their mission to define the term. From the moment I arrived I was treated like an honored guest. I caught an early flight and arrived for check-in around 9:30 AM. The staff person at the check-in desk was genuinely friendly and greeted me with a warm smile. I was provided Wi-Fi access while I waited for my room to be prepared and when I had trouble logging technical support was called to quickly resolve the issue.
The room was immaculate and my bag was brought up promptly after I entered. The bellman offered to show me the features of the room and helped me find the very modern room safe when I had trouble locating it. The bathroom was luxuriously appointed with a spacious walk-in shower, a large tub, dressing table, and television. The toiletries were of such high quality that I preferred them over my own.
The windows were fully-functional and offered a beautiful view of downtown Chicago. The room featured a "master panel" that controlled the numerous lighting configurations, TV, radio, and privacy options. The wall unit that housed the television was done in a rich wood and featured a large flat screen model that swiveled towards the bed for ease of viewing. The cabinet also contained a superbly stocked mini-fridge and snack drawer.
As a business traveler I greatly appreciated the separate work desk with a slide-out fax machine. I was also impressed with the multimedia inputs integrated into the television cabinet... There were connections for an iPod, memory card reader, HDMI cable, and laptop computer. The room supplied everything needed to operate a small office and was suitable for meeting with clients or business associates.
For those that enjoy maintaining their fitness regimen while traveling, the exercise amenities are sure to please. There is a beautiful indoor lap pool area on the 20th floor with large glass window panes that offer a view of Lake Michigan. The 25-meter lap pool has three lanes and uses non-chlorine additives. The area also has a whirlpool and a sundeck. The fitness area has the latest aerobic and strength training equipment with a locker room that is as well kept as the guest rooms. Although I did not use the full-service Spa, it also seemed to be exceptional.
The Peninsula has four restaurants and numerous organic, all-natural, and free-range offerings for the health conscious. Given the culinary delights found in downtown Chicago, most of my dining was done outside the hotel. I did have lunch at "The Terrance" restaurant and the food was truly excellent. Although I did find myself wondering if all the in-house offerings might be a bit overpriced even for Chicago standards.
In summary, The Peninsula Chicago is a modern and luxurious hotel with an outstanding staff that is focused on seeing that each guest has the most pleasurable experience possible. The reputation of the Peninsula Hotels is well-deserved and even the most finickiest of guests would be well-pleased.
- Official Description (provided by the hotel):
- Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more less
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- Also Known As:
- The Peninsula Chicago Hotel Chicago
- Peninsula Chicago
- Chicago Peninsula