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Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
2.5 of 5 Hotel   |   216 East Ontario Street, Chicago, IL 60611 (Gold Coast)   |  
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Hotel amenities
Special Deal
Free Breakfast
Ranked #44 of 172 Hotels in Chicago
Niagara Falls
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Nice hotel”
4 of 5 stars Reviewed July 11, 2013

We stayed at the Fairfield June 28-July 1st. It was a very nice hotel with excellent customer service. Very centrally located, you are able to walk everywhere. Breakfast had a lot of variety. We had a king corner room and I must say it was smaller than expected. We were on the go constantly so not so bad, but if your there to really enjoy the room...pass. Also right across from hospital so you will hear sirens.

Room Tip: Ask for a room away from hospital entrance
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 17, 2013
Dear likestotravel20
We appreciate the kind review. Our staff does take pride in the level of customer service provided and it seems as if you experienced that for yourself. When a guest writes "It was a very nice hotel with excellent customer service." It makes us so happy because the entire hotel staff is dedicated to our guest’s experience. I agree our rooms are smaller than some of the local area competition, but we try our best to accommodate our guest requests when it comes to bedding and room location.

Thank you once again for taking the time to share with the trip advisor public your time spent with us!
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873 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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English first
Saint Marys, Ohio
Top Contributor
56 reviews 56 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 11, 2013

Recently, my daughter and I went to Chicago with several of her friends and their mothers. We had a wonderful experience at the Fairfield Inn in downtown Chicago. The hotel itself was conveniently located and beautifully decorated. The staff was extremely helpful in making our time in the "Windy City" enjoyable. They made great suggestions as to how to move about the city safely, best times to arrive at attractions, and good places to eat. We could not have asked for them to be more accommodating. Adjoining rooms, roll away beds, continental breakfast, holding our luggage while we explored the city prior to check in and after check out, they were FABULOUS. Kudos to Tim, Charles, Carlos, and a young lady at the front desk whose name escapes me.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer K, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 17, 2013
Dear Teacher1992

WOW!! Thank you so much for the great review. Our property is so close to all that Chicago has to offer and it sounds like you enjoyed to the fullest!

I will make sure to share your review with our entire staff with special praise to Tim, Charles and Carlos. These three young men are great examples of the guest focused "Culture" we have at this property! Guests are the main focus and I am so pleased that you and your family made memories here that will last a lifetime! Please come back and see us again and thank you for taking the time to share with the trip advisor public our style of service!
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Västerås
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 10, 2013

The reasons we booked this hotel was because the breakfast was included and it's location.
What a dissapointment the breakfast was!!! You can not call it breakfast, at least with european standards. We had breakfast outside the hotel instead (we stayed for 3 nights), at West Egg, take left when you go out of the hotel and then you have it on your right hand side of the street after 1min walk, wonderfull breakfast and good service!
The rooms are ok and clean with a little noicy ac, the beds are very comfy. No bar, no restaurant.
The biggest plus was the location and the staff, they are very service minded and polite.
So if breakfast is not important then the hotel is ok.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer K, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 17, 2013
Daer schampo

Thank you for taking the time to review our hotel and your total experience. As a management team we were disappointed to learn of the displeasure experienced over our complimentary breakfast.
Fairfield Inn & Suites recently upgraded their breakfast standard, with the new addition of scrambled eggs and sausage in hopes of adding additional value to your experience with us.
That being said I know our breakfast area is a very busy place and that hinders the breakfast experience at times as well. Besides the breakfast, it seems you had an enjoyable experience while at our property and for that we are very grateful. We do appreciate you sharing your experience because our ultimate goal is 100% guest satisfaction and your words will help other travelers in making an educated traveling decision. Thank you again for your time, and we do hope when traveling in the Chicago area you look at us for your housing needs.
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Jenison, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2013

The hotel was very accommodating to our needs and was in a great location. We were there for our grand daughters birth at Prentice Women's Hospital and the hotel was only 3 blocks away. It was also only a block off the Michigan Mile. The breakfast was good and their hours of operation met our needs. The biggest concern was the small room. But for the price and location we were content. And... when going to Chicago we didn't plan on staying in the room other than to sleep. Also, take the train in if possible. Parking rates everywhere are unbelievable!

I would definitely stay at this hotel again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 9, 2013
Dear Buckwheat010

I'm glad your time spent with us was enjoyable, we are located close to the hospital so getting back and forth to visit family was less stressful then traveling a long way. Having breakfast included does save money and is an added value when traveling. I'm glad you felt comfortable at our property and was able to enjoy a little bit of the Chicago scene. We hope the family is all better and look forward to serving you when you have more time to explore Chicago and all we have to offer!
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Ames, Iowa, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 6, 2013

This hotel was clean and comfortable with a great location. There are many great places to eat right nearby, and Michigan Avenue's excellent shopping is only a block away. The lobby is a fun, modern, comfortable place to hang out, and the staff were great. The breakfast is excellent too--a nice mix of continental and hot items. Thoroughly recommended!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 9, 2013
Dear Anastasia T

Thank you for taking the time to share with the trip advisor family your experience while at our property. I think we are a hidden jewel in the Chicago Hotel market as well. Our location is so close to all the Chicago attractions and we offer a clean, comfortable accommodations including breakfast, so its a good valve as well.

We appreciate you taking the time out of your busy day and look forward to having you stay with us again!
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Millis, Massachusetts
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 5, 2013

We took a road trip from Boston to Chicago with the family and wanted to stay right downtown. The Fairfield is in a great location, and except for the high cost of parking (which isn't their fault), it was a great value. The staff was excellent - friendly, helpful, accommodating - and the hotel was neat, clean and modern. We also loved the free wifi and free breakfasts. After looking all over the web at other hotels, I think the Fairfield gives one of the best values if you want to stay right downtown in Chicago.

Room Tip: I'm not sure any of the rooms have a great view, but the location is very convenient.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet A, Guest Relations Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 6, 2013
Hello Jsurely,

Thank you so much for your comments! I am glad that you had a great experience at our hotel and that you were able to enjoy our wonderful city. As you mentioned we are very close to all the shopping along Michigan Ave. and many great city attractions. On your next visit, our hotel does offer different packages that include valet parking such as a Shedd Aquarium package or Ledge Package (for Willis Tower). We also offer a self parking option if you will not be needing your vehicle during your visit.

I will make sure to mention your comments to my team as we really appreciate you noticing our excellent service and hotel cleanliness. Our team really prides themselves on their service to our hotel and guests!

Hope to see you soon!

Janet Arreola
Guest Experience Manager
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Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 3, 2013

We came to Chicago for a wedding and this hotel was in the right area and offered a suite with separate (privacy wall) bedroom, which is what we wanted. The hotel location is outstanding - we walked all over the area including Millennium Park, Oak Street Beach, the Magnificent Mile, the Chicago River and all neighborhoods in between. The room was quiet and clean. Staff were courteous and helpful, and the free breakfast was OK. The only real negative was the sofabed, which was uncomfortable and really needs a new mattress. View out our window was completely forgettable (rooftops and alleys), but at least it didn't have a lot of street noise. Overall a very good experience.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet A, Guest Relations Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 6, 2013
Hello Joel W.,

I am glad you had a great experience at our hotel. We are centrally located to all Chicago has to offer and I am glad you took advantage of that. I am also glad that you liked the king suite even though we do not have city views; we are surrounded by many other taller or same size buildings.

I thank you for your feeback as it is great knowledge for us to improve and provide the best service possible. I would like to discuss the issue with the sofabed personally. Please feel free to contact me; my information is below.

Janet Arreola
Guest Experience Manager
phone 312.737.3777
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Additional Information about Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Address: 216 East Ontario Street, Chicago, IL 60611
Location: United States > Illinois > Chicago > Gold Coast
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#35 Romantic Hotel in Chicago
#35 Business Hotel in Chicago
#47 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown/Magnificent Mile 2.5*
Number of rooms: 185
Official Description (provided by the hotel):
Welcome to our Marriott Flagship Fairfield Inn & Suites Chicago downtown hotel. Our unique, contemporary hotel features 15 stories, located in the heart of the Magnificent Mile, with 185 guestrooms and suites. We are friendly, fun, but yet down to business. We provide a comfortable, affordable oasis in Chicago’s Downtown. All rooms include breakfast and high speed Wi-Fi Internet. We are one of the closest hotels to Navy Pier and Michigan Avenue shopping. ... more   less 
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Also Known As:
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn

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