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“excellent value in the heart of the mag mile” 5 of 5 stars
Review of Fairfield Inn & Suites Chicago Downtown

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Fairfield Inn & Suites Chicago Downtown
2.5 of 5 Hotel   |   216 East Ontario Street, Chicago, IL 60611 (Gold Coast)   |  
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Hotel amenities
Special Deal
Free Breakfast
Ranked #35 of 167 hotels in Chicago
Waukesha, Wisconsin, United States
1 review
2 helpful votes 2 helpful votes
“excellent value in the heart of the mag mile”
5 of 5 stars Reviewed December 12, 2012

i travel 75 days a year or so, and i give this hotel a 5-star (especially in the "off-season" when the rates are lower). Its a beautiful time of the year to stay in downtown chicago, with the lights, the Christmas spirit and the energy. This hotel is 2 blocks off of michigan avenue. Especially of interest is the staff. The valet staff and the front desk staff are all extremely welcoming and very friendly, quick to offer a restaurant suggestion or a bottle of water. My very friendly host, Monica, suggested the best popcorn in the world (Garrett, just 1 block west), and offered a sample, which definately went above and beyond. For her hospitality alone, I would give it 6 stars, if available. Highly recommend Fairfield Inn & Suites Downtown Chicago, and I know I will be back (Next week, in fact)

Room Tip: great location, excellent staff
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review, December 13, 2012
Thank you for the fantastic review. We have shared these comments with the staff and your friendly host, Monica. They all are extremely appreciative of your kind and honest words on TripAdvisor. We are so happy we were able to make your stay enjoyable when you visit Chicago. We look forward to your future visits in 2013!
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754 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Forbes, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2012

From the minute we stepped off the motor coach, we were greeted by friendly helpful staff at the Fairfield Inn and Suites in Chicago. The rooms were beautiful and the location was fantastic! There were restaurants and shopping all around the property. Our luggage arrived just shortly after we all got checked in with porters bringing the suitcase right inside our room and setting it on the luggage rack so we didn't have to lift it. We were there three nights and on one of the nights, one of customers was not feeling well. Again, they even checked on her to make sure she was getting better and brought refreshments right to the room. This is not Happy Trails Tours first time to the Fairfield Inn & Suites in Chicago and every time we've stayed there, we've never been disappointed. We'll certainly be back again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review, December 13, 2012
Thank you Happy Trails for the fantastic review. We are so pleased you continue to stay with us year after year. Your groups are always delightful. Also, we are so happy to hear the staff took great care of you and of the guest who wasn't feeling well. We can't wait for you next group at the Fairfield Inn!
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Waukegan, Illinois
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 9, 2012

Our stay was wonderful!!! Very trendy and new decor!! Beds were really comfortable and the ceilings were so high! Loved our stay!! The staff was wonderful! Special thanks to Jennifer, Carlos, Bianca, Kenny and Charles! We'll be back!!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review, December 11, 2012
Thank you for your review. I am so happy you had a great experience. We have a very special staff at the front desk, and our very lucky to have each and every one of them. We look forward to your next stay, and I am sure the staff can't wait to see you as well.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2012 via mobile

I travel to Chicago frequently on business. This is my favorite place to stay by far. I joke and call it my Chicago home. The front desk knows me by name and has my favorite room ready for me. The loacation is great but actually its the oatmeal for breakfast that is my all time favorite. I have referred this location to many of my co workers.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review, December 11, 2012
Thank you for always staying with us. We are happy to be your "Home Away From Home". That certainly means a lot to us. We hope to see you soon.
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Wood Dale, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2012

This was our first time at this property and we would definitely return. The room was nice and the beds were very comfortable. The staff was great and the location is excellent. There are so many restaurants and great shopping, all within walking distance.
There are many choices for continental breakfast and the food was always replenished.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review, December 7, 2012
Thank you for choosing to stay with us. We agree, the possibilities are endless for things to do in the area and are glad you took advantage of our location. We hope you choose to stay with us on your next family trip.
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Forsyth, IL
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

The location of the property is perfect for weekends- right off of North Michigan near shops, dining etc. and only a few blocks from the lake as well. Usually able to find a good price here, esp. considering the rooms are new and the rate includes breakfast. Used to stay at the Courtyard Marriott just across the street, but this location seems to often have better rates. Hotel doesn't have a restaurant or bar, but it's not missed with so many good options nearby.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review, December 7, 2012
Thank you for your review and taking a chance on us after staying at the Courtyard. We have upgraded our rooms since 2009 and recently purchased new linen and towels. You are right, a restaurant is not completely missed at the hotel considering there are over 7 fast food restaurants at your finger tips as well as upscale restaurants like Capital Grille next door. We look forward to your future stays with us.
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NY
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 3, 2012

We have stayed here before. We went to the largest meeting held in Chicago during the year. It was also shopping season. The staff is friendly and helpful. there is a computer in the lobby for those of us without laptops.

I repeatedly recommend this hotel which is part of the Marriott chain.

Room Tip: relatively new hotel, large room, excellent (free) breakfast. Close to the Magnificence Mile, with b...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review, December 7, 2012
Thank you for choosing to stay with us during the RSNA convention in Chicago. We hope your trip was success but also enjoyable. We hope you stay with us for years to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn & Suites Chicago Downtown

Also Known As:
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn & Suites Chicago Downtown Hotel
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn
Chicago Fairfield
Address: 216 East Ontario Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#29 Business Hotel in Chicago
#33 Family Hotel in Chicago
#35 Spa Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown 2.5*
Official Description (provided by the hotel):
Welcome to our Marriott Flagship Fairfield Inn & Suites Chicago downtown hotel. Our unique, contemporary hotel features 15 stories, located in the heart of the Magnificent Mile, with 185 guestrooms and suites. We are friendly, fun, but yet down to business. We provide a comfortable, affordable oasis in Chicago’s Downtown. All rooms include breakfast and high speed Wi-Fi Internet. We are one of the closest hotels to Navy Pier and Michigan Avenue shopping. ... more   less 
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