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Fairfield Inn & Suites Chicago Downtown: Traveler Reviews

2.5 of 5
216 East Ontario Street, Chicago, IL 60611
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Ranked #29 of 165 hotels in Chicago
Most recent review
4 of 5 stars Reviewed November 15, 2012
Kellie B Chardon, Ohio
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593 reviews from our community

Traveler rating
    308
    230
    36
    14
    5
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Families
158
 
Couples
134
 
Solo
37
 
Business
154
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Chardon, Ohio
1 review
“Great Experience”
4 of 5 stars Reviewed November 15, 2012

My mother, my daughter and myself stayed in a suite, it was very clean, spacious and the staff went above and beyond to make our experience wonderful. It was in short walking distance to all the shops. The continental breakfast was great also.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review
November 16, 2012
Thank you for the review. We are glad you had a nice trip to Chicago with your family. We hope this is an annual trip and we can see you all again in the future.
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great location and breakfast in Chicago”
5 of 5 stars Reviewed November 15, 2012

This hotel is about 1.5 blocks from the Magnificent Mile shopping area and a block more to a bus stop. Our room was a bit small but very comfortable. They had a large flat screen TV and even called us after check in to be sure we had everything we needed. The room had funky updated colors and ammenities with plenty of plug ins for recharging everything. The breakfast was amazing, waffles, hard boiled eggs, cereal, danish bagels, Jimmy Dean sandwiches, juice, and more. We stayed on the 14th floor and the elevators were fast and available. The lobby and breakfast area staff were very friendly and accommodating. Loved the free internet. This was a very reasonable choice in this high end area. I would stay here and again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review
November 16, 2012
Thank you for your positive review. We are so glad to hear we were a perfect fit for your trip to Chicago. We look forward to your next stay.
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Plainfield, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Perfect, very clean hotel and close to everything!!”
5 of 5 stars Reviewed November 14, 2012

Stayed at the Fairfield Inn and Suites only one night for a girls night out. The location is perfect for shopping, eating, entertainment. Very nice reception area and always a friendly face to help out. Charles the doorman was awesome and very helpful. We felt very safe in the area. Nice and bright.

Room Tip: Rooms are not huge, but perfect for a quick overnight.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jane N about Fairfield Inn & Suites Chicago Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review
November 16, 2012
Thank you for your comments and recognizing Charles, the bellman. We are happy to hear you felt safe and enjoyed the company of the staff at the Fairfield Inn & Suites. We look forward to your next stay.
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Jacksonville, Florida
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
“Decent hotel walking distance to everything!!!!”
3 of 5 stars Reviewed November 13, 2012

This hotel is contemporary and fun. The downside is the rooms are tiny with no real closet but that could be expected from a downtown location. It came with Free Breakfast. We only went down for it once because it was just a bunch of pastries and the only thing hot was oatmeal. Over all, the stay was fine but you are paying for the location, not the hotel!!!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review
November 16, 2012
Thank you for your comments. Yes, we only offer a deluxe continental breakfast at the hotel but we do have Jimmy Jean's breakfast sandwiches, waffles, and oatmeal as our hot items. It is a basic breakfast to jump start your day but has a variety of cold items. We also are within walking distance to West Egg, which is a fantastic breakfast/lunch restaurant. If you are looking for a full hot breakfast, we definately suggest checking them out. Our location is unbeatable, so if you are busy on vacation or working, our proximity other destinations may be more important, like you mentioned. Please visit us again.
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Aberdeen, United Kingdom
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Perfect central hotel for shopping or sightseeing.”
5 of 5 stars Reviewed November 13, 2012

Stayed at the Fairfield Suites for 3 nights for shopping/sightseeing/meeting friends. The location is perfect, very central to everything...easy walking to Aquarium and Navy Pier and right around the corner from the main shopping area. Well lit entrance and safe feeling location. Nice reception where there was always staff ready to help day or night. Rooms were pretty basic but that didnt matter to me on a short trip. Toiletries were very handy as AA lost my bag for 30 hours. Plenty tv channels. Masses of towels in the bathroom which I appreciated, sometimes hotels are a bit greedy with towels. Breakfast was ample, nothing special and the breakfast room was nice. They work round you for cleaning the room daily.
I would def stay here again if I am back in Chicago.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Director of Sales at Fairfield Inn & Suites Chicago Downtown, responded to this review
November 16, 2012
Thank you for your review. It sounds like we were a great fit for your needs; proximity to restaurants, shopping, and tourist sites, like Navy Pier and the Shedd Aquarium. We are pleased to hear you enjoy our plentiful towels. We recently upgraded our towels and they are more plush than in the past, as well. Also, we are glad housekeeping was able to be flexible with cleaning your room. We always want to make our guests feel comfortable and meet their requests, when available. Please visit again.
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Additional Information about Fairfield Inn & Suites Chicago Downtown

Also Known As:
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn & Suites Chicago Downtown Hotel
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn
Chicago Fairfield
Address: 216 East Ontario Street, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Suites Wheelchair access
Hotel Style:
#18 Family Hotels in Chicago
#23 Business Hotels in Chicago
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to our Marriott Flagship Fairfield Inn & Suites Chicago downtown hotel. Our unique, contemporary hotel features 15 stories, located in the heart of the Magnificent Mile, with 185 guestrooms and suites. We are friendly, fun, but yet down to business. We provide a comfortable, affordable oasis in Chicago’s Downtown. All rooms include breakfast and high speed Wi-Fi Internet. We are one of the closest hotels to Navy Pier and Michigan Avenue shopping. ... more   less 
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