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“Chicago family reunion” 5 of 5 stars
Review of Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

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Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
2.5 of 5 Hotel   |   216 East Ontario Street, Chicago, IL 60611 (Gold Coast)   |  
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Hotel amenities
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Free Breakfast
Ranked #35 of 168 hotels in Chicago
Chicago, Illinois
1 review
“Chicago family reunion”
5 of 5 stars Reviewed July 31, 2012

I organized my family reunion in Chicago and we had a worry free stay at the Fairfield Inn. Everyone in my group was extremely happy with their accommodations, the attention and high level of service from the hotel staff. One individual who really stood out was Cruz the bellman/ concierge. He was always willing to help and displayed the highest level of customer service. His warm smile and demeanor was at the top of everyone’s list.

Stefanie Killey was also a pleasure to work with. Her attention to detail and thorough follow-up went a long way to make this a very successful family reunion.

The location was steps away from Michigan Avenue shopping and attactions. I will definitely come back again.

Darren Jackson

Room Tip: Ask for a room facing the front. The top floor also has high ceilings in the rooms.
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, August 7, 2012
Thank you for the wonderful review. We are so pleased that Cruz took great care of you and your family during the reunion. Our team does a fantastic job referring guests to local restaurants, attractions, as well as, making them feel like home. We hope you think of the Fairfield Inn & Suites for any future family events or personal travel.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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English first
Toronto, Canada
Top Contributor
95 reviews 95 reviews
38 hotel reviews
Reviews in 52 cities Reviews in 52 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 31, 2012

The hotel is situated just steps to the core shopping area of downtown Chicago, as well as lots of restaurants. It's also about a 10 minute walk to the wonderful lakefront walking/cycling area (highly recommended for anyone who enjoys a morning walk). The rooms were fine - clean and comfortable.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, August 7, 2012
Thank you for your comments. We appreciate you sharing our close proximity to shopping, restaurants, and Chicago lakefront to our future travelers. I am sure you can agree, you definately do not need car while visiting the area. Please visit us again.
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Bern, Switzerland
1 review
5 of 5 stars Reviewed July 29, 2012

I have to say I was a bit hesitant when booking my reservation to the Fairfield Inn. I just recently moved away from Chicago and had to come backing business. I know all about the great hotels Chicago had to offer but after reading reviews on Trip Advisor I decided to give the this hotel a try. I have to say I was pleasantly surprised. The staff was friendly and knowledgable. Every time I walked I was greeted by a friendly smile. The breakfast was delicious. The rooms were clean and it was close to everything I needed. Overall my experience was great and I will definitely be back again. Thank you Fairfield for my my trip back home a happy one.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 30, 2012
Thank you for your comments and for taking a chance on us! Your review is a great example of future guests reading reviews on TripAdvisor, searching for candid comments ,while choosing a hotel to stay in Chicago. There are numerous places to stay and narrowing down a hotel due to location can still be difficult. I am glad you were able to experience first hand our excellent customer service and meet our staff. We hope that you continue to share your experience with others and return to Chicago soon. We would be happy to have you back.
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Howell, Michigan
1 review
5 of 5 stars Reviewed July 29, 2012

Great experience, The staff was excellant, awesome breakfast waiting for us every morning. The housekeeping staff kept our room nice and cozy for us. Great location, perfect to walk to river from as well as the pier. Perfect for the Mag mile for shopping and dining. Will definately staff again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 30, 2012
Thank you for your review. We are glad to hear you had a great experience with our staff and was able to enjoy the convenience of our downtown location. We definately are in a great spot to walk around and see the sights. We hope to see you in Chicago in the very near future.
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Grand Rapids, Michigan, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 26, 2012

We wanted a hotel close to everything. We found it.We arrived before check in time so they held our luggage while we wandered around town.They gave us a map where they hi-lighted the hotels location.Every time we left and evertime we came back they all had smiles and said hello.When it came time to leave they held our luggage for us since we had to wait for our Amtrack train after 5pm.Our next trip we'll stay here.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 30, 2012
Thank you for your comments. It sounds like you had a great experience with us and the staff took good care of you by storing your luggage and supplying you with the tools you needed to have a great trip in Chicago. We hope you visit us again soon!
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Tinley Park, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 19, 2012

My daughter and I were attending a Barry Manilow concert so we decided to spend the night here. The location was perfect for our needs as we were also going to purchase devices and attend classes at the Apple store. Since I have a severe/profound hearing loss, my daughter requested a hearing assistance kit which was immediately and efficiently installed in our room. We requested early check-in as we had a full day planned and wanted to drop off our bags.
The room was ready as requested. The staff at the desk was fast and friendly. The room and all the decor in the hotel was clean, attractive, and up to date. The breakfast was excellent including waffles, breakfast sandwiches, hard cooked eggs, fruits, cereal, choice of bagel, muffins, etc, juice, coffee, yogurt, and milk. Who could ask for a better place to stay?

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 23, 2012
Thank you for a wonderful review. We are so pleased to hear that the staff took great care of you and your daughter, as well as, servicing your additional request for a hearing assistance kit. We are glad we were able to meet and exceed your expectations. We hope you had a great stay with us and enjoyed your time at the Apple Store and the Barry Manilow concert. Please visit us again!
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Long Island, NY
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 18, 2012

Flew into Chicago the on July 14, 2012 and stayed two nights at the Fairfield. From O'Hare Airport, my friend and I took the subway to the hotel. Since we arrived around 9:30AM a room wasn't yet available, but "Bianca" was very friendly behind the desk and checked our luggage. When we returned around 4:00PM (took in a ballgame at Wrigley Field in between) we were informed that our request for a single room w/ two double beds could not be accommodated...so we were given an upgrade at no additional charge to a one bedroom suite (Room 1405) with a king-size bed and pullout sofa - a kind and much-appreciated gesture by the staff!

PLUSSES:

-clean, comfortable suite with two televisions and free internet access
-excellent adjustable air conditioning!
-great water pressure in bathroom
-genuinely welcoming and helpful staff (again, a big thanks to Bianca in particular)
-plenty of restaurants, entertainment and subway access within walking distance

DRAWBACKS (not much to complain about...minor criticisms):

-while the bathroom was clean and had great water pressure, it would have been better with a draw fan
-internet connection could have been a little faster, but was still acceptable

Overall, My friend and I enjoyed a great stay at this location. 'Hope to do it again.

SUBWAY DIRECTIONS FROM O'HARE: Take the Blue Line, transfer at Jackson, then take the Red Line three stops north to Grand. Walk two blocks north to Ontario Street, then about five blocks east. Fairfield will be on your left. Approximate commute time, walk included, should be about 60 minutes.

ADVICE: If traveling to/from hotel by subway, roller bags are highly recommended - it makes the walk considerably easier, especially on hot days.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review, July 19, 2012
Thank you for the great review. It was so detailed and gave future travelers a wonderful snap shot of the hotel, location, service, staff, and public transportation. Your directions from O'Hare to the hotel were spot on. What a great idea, thanks! Also, it is fantastic to hear that Bianca took excellent care of you and your friend. Bianca started with us less than 6 months ago and she has been an absolute delight at the front desk. We are so happy she is with us and you had the opprotunity to meet her. Please visit us again!
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Additional Information about Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Address: 216 East Ontario Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#28 Business Hotel in Chicago
#34 Family Hotel in Chicago
#39 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown/Magnificent Mile 2.5*
Official Description (provided by the hotel):
Welcome to our Marriott Flagship Fairfield Inn & Suites Chicago downtown hotel. Our unique, contemporary hotel features 15 stories, located in the heart of the Magnificent Mile, with 185 guestrooms and suites. We are friendly, fun, but yet down to business. We provide a comfortable, affordable oasis in Chicago’s Downtown. All rooms include breakfast and high speed Wi-Fi Internet. We are one of the closest hotels to Navy Pier and Michigan Avenue shopping. ... more   less 
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Also Known As:
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn

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