I attempted to make reservations at this hotel for the NRA Show this May 2010 and spoke with the Reservations Manager (Vanessa) about a certain promo that the online system was not accepting, she took my name and number and said she would call me back. The next day, I didn't hear from her, so the following day after that I called and was connected to her voicemail to leave a message, I left the message to please call me. She still to this day (3 weeks later) has not called me back.
So, what does that tell me? It tells me that she doesn't want to deal with me as a prosective customer. So, if I am not a very important customer when making a reservation, how am I going to be important when I spend $315 per night to stay at their hotel?
Being a hospitality student myself, I believe this is NOT the way to treat your customers, by ignoring them.
Moving on to the "W" hotel.
- Official Description (provided by the hotel):
- The Embassy Suites Chicago Downtown/Lakefront hotel is located just 2 blocks from Chicago's Navy Pier and the Magnificent Mile Michigan Ave Shopping! This downtown Chicago hotel is within walking distance to many Chicago attractions such as Millennium Park, Water Tower Place and the Hancock Observatory. Our location and amenities make the Embassy Suites Chicago Downtown/Lakefront an ideal choice for the business or leisure traveler! Guests of the hotel stay in a upscale spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hilton Hotels, Cheap Tickets, Priceline, BookIt.com, Hotels.com, TripOnline SA, Odigeo and getaroom.com so you can book your Embassy Suites Hotel Chicago Downtown Lakefront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Chicago
- Embassy Downtown Lakefront Suites
- Chicago Embassy Suites