My wife and I stayed at this Embassy Suites for one night while attending our reunion in Chicago. We arrived about a half hour before check-in and did not get a room until about 45 minutes after check-in time. They gave us a nice room on the top floor so I guess I can't complain. The complimentary happy hour was very busy, but the bar tenders kept up pretty well. The room was very nice with a nice view. The complimentary breakfast was pretty nice, but again it was pretty busy. The breakfast was not as nice as some of the smaller Embassy Suites I have stayed at, but still pretty good.

We parked at a nearby parking garage for $31. You can valet park at the hotel for $39. We drove around a bit but couldn't find anything less than $31 for the night.

I would definitely stay at this hotel again if I needed to stay in downtown Chicago.

Stayed at this hotel for a conference in late Oct 2009. I have some experiences to share:

1. This hotel has extremely bad cell reception throughout. My colleagues and I can't hear each other when calling from each other''s room, or calling from lobby to the rooms. I nicely pointed out this problem to the front desk supervisor ( no manager on duty at 8am in the morning), all she can say was "sorry" without ever acknowledge the problem.

2. Spoke with front desk twice trying to get some help on restaurant information reservation. The first night when I called, asked them to help me make a reservation about the Webber's restaurant. I was told that "on a Wed night, you don't need reservation for a party of three - just walk-in you will get a table". So my colleagues and I "walked - in", and it is a 45 mins wait. Apparently, nearly every night is like that. The second day, I tried to get some information about a good restaurant that I can take a client to. Again, they don't know anything, take a long time just to find out a phone number for a restaurant's (Shuler Steakhouse) which just across the street from them.

3. On my first day there, I tried to call the front desk by dialing "0". First try, maybe 15 rings, no one answered. Second try, after 10 rings, someone answered. I politely asked the girl if I should call a different extension to reach the front desk directly as I have been trying. The girl rudely said " I answered now" without even apologizing.

4. Although the room is pretty nice, the hall ways leading to my room smells bad.

5. On the plus side, they do have free breakfast in the morning, and free happy hour drinks in the evening.


I stayed at many hotels. The hotel has good "hardware" - rooms, lobby, etc. What they absolutely lacking is management, and employee training. By the way, their rates are not cheap, and very comparable with the Marriott which is .3 miles away, and beats their services quality by 200%.

I will not stay at any Embassy hotels if I can help it.

We stayed here for a few nights on a family trip to Chicago. This hotel is in a great location - only a few blocks from Navy Pier and Michigan Avenue. The rooms were nice and clean - nothing special. The waits for food and the cocktail reception could be really long with people grabbing tables as quick as possible. However, for a free buffet - I shouldn't really complain! : )

We did the average "stuff" in Chicago - Navy Pier, Michigan Avenue, American Girl store, Lego store, Sears Tower and John Hancock Building. We took the water taxi from Navy Pier to Sears (Willis) Tower, which was fun for my son and more enjoyable than a taxi. We realized coming back that if we took the water taxi to Michigan Avenue - it was only a two block walk to our hotel.

While traveling on business as a meeting planner, upon checking in, the extremely rude front desk said my pre-paid reservation for 4 nights had been cancelled by Orbitz.. After an hour of negotiations, that proved not to be true and we were given a smoking room because they said that's all they had (after they told us the hotel was sold out!). The morning of the 4th day, we found a check out notice under our door, and after another 30 minutes of negotiations, they allowed us to stay the 4th night. I had planned on bringing a group to Chicago in 2011 for a convention, however, because of this experience, I wouldn't even consider it! The hotel is lovely, but the staff does not come up to par!