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“Swanky hotel” 4 of 5 stars
Review of W Chicago - City Center

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W Chicago - City Center
4.0 of 5 Hotel   |   172 West Adams at LaSalle, Chicago, IL 60603 (Downtown / The Loop)   |  
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Breakfast for 2 Included
Ranked #90 of 182 Hotels in Chicago
Somerville, Massachusetts
Level Contributor
119 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Swanky hotel”
4 of 5 stars Reviewed January 25, 2013 via mobile

The W Chicago City Center is a beautiful and modern hotel right in Downtown Chicago. Rooms are welcoming, stylish, and there are more modern amenities like iPod docking station, etc. My bathroom was spotless and came with lux toiletries. The room also had a very large TV.

Architecturally, the lobby is stunning. The overall vibe there, in the living room bar, etc. is young, lively and hip. Food at the bar was pretty good but didn't blow me away.

I did have an excellent breakfast at IPO, off the lobby. Delicious food and coffee, and attentive service.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Abbey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,059 reviews from our community

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mass
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 25, 2013

Very relaxing stay, large rooms, very comfortable bed. There was even a DVD player in the room which is nice; I like to bring my workout dvds with me but most hotels don't have dvd players. Gym was freezing cold. the restaurant in the lobby, IPO was very good with reasonable prices givne location and high end menu. There is a train that is right next to the location but I didn't hear it at all at night.

Room Tip: you may want to get a room away from the street if the train would bother you
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gscearbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wauconda, Illinois
2 reviews
4 of 5 stars Reviewed January 24, 2013

We were downtown to see the Book of Mormon and the W hotel is very nicely located close to the Bank of America Theater. Conveniently, the Elephant and Castle Bar, which we'd wanted to try was also on the walking route from the hotel to the theater. We weren't blown away by Elephant and Castle, and decided we liked the hotel bar better, but it was nice to check out.
The staff at the hotel were incredibly attentive and nice. They greeted us by name and mentioned our SPG status. The bed was very comfortable and the room overall was great. We did discover a stain on one of the couches, which we mentioned to the staff, but there were other places to sit, so it was more the principle. If you're in the loop and need a really great place to stay, you can't go wrong at the W.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ed J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
272 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed January 23, 2013 via mobile

There are many Starwood properties to choose from in Chicago. This is my favorite because of the location (good for business) and the food options and the gym. I always enjoy staying here. The other W is in a very out of the way location. I also like Westin on Michigan Avenue but this is my favorite. The rooms are consistently nice, clean and big and the service is good. Is my preferred place to book for business in Chicago.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank travelingworkingmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed January 22, 2013

Great location if you need to be in the Loop, beautiful rooms. The desk agent Maida was incredible: polite, accommodating, and a pleasure to work with . Though I usually prefer more lively areas than the loop, I'll look forward to staying here.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kartman17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
1 review
5 of 5 stars Reviewed January 20, 2013

As an SPG Platinum who is part of the Ambassador program, I will say this property is one of the best W properties I have stayed in. The location is great to walk to many sites and shopping areas, there are so many great restaurants near by. The concierge Ms.Eden Bernal was Amazing in setting up everything for me prior to my stay. This property has a great fitness facility as well. It is quiet at night in the lobby bar since it is January (low season) but all in all a great stay and I would highly recommend this property.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SPGPlatGuest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison
Level Contributor
222 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed January 19, 2013

Wow, nice property. But MAJOR issue with the train that goes by every 5-10 minutes! 1st night there, I checked in late. Heard the train right away, and called to desk asking how late it runs. Gal told me it would stop in the next couple of hours. Never stopped! 1am, I think I fell asleep. 5:30am woke me up. I was very unhappy that this desk person told me it will stop. Next day asked the desk to move me, they said oh yes, that train runs all night long, I don't blame you. Was moved to the courtyard facing room and slept well.

Not real sure about W hotels. The decor is almost too swanky.

Very clean, service (other than front desk) good. Food good, housekeeping very good. People are very nice, and attentive.

Location for my business was excellent.

Internet is terrible. I think I have some picture to demonstrate. I will post them.

Valet good, but expensive.

Room Tip: Away from train!
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ClickTheGeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#21 Spa Hotel in Chicago
#50 Luxury Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#74 Family Hotel in Chicago
Price Range (Based on Average Rates):
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
Official Description (provided by the hotel):
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago

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