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“Swanky hotel” 4 of 5 stars
Review of W Chicago - City Center

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W Chicago - City Center
4.0 of 5 Hotel   |   172 West Adams at LaSalle, Chicago, IL 60603 (The Loop)   |  
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Ranked #61 of 168 hotels in Chicago
Somerville, Massachusetts
Top Contributor
57 reviews 57 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
15 helpful votes 15 helpful votes
“Swanky hotel”
4 of 5 stars Reviewed January 25, 2013 via mobile

The W Chicago City Center is a beautiful and modern hotel right in Downtown Chicago. Rooms are welcoming, stylish, and there are more modern amenities like iPod docking station, etc. My bathroom was spotless and came with lux toiletries. The room also had a very large TV.

Architecturally, the lobby is stunning. The overall vibe there, in the living room bar, etc. is young, lively and hip. Food at the bar was pretty good but didn't blow me away.

I did have an excellent breakfast at IPO, off the lobby. Delicious food and coffee, and attentive service.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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mass
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 25, 2013

Very relaxing stay, large rooms, very comfortable bed. There was even a DVD player in the room which is nice; I like to bring my workout dvds with me but most hotels don't have dvd players. Gym was freezing cold. the restaurant in the lobby, IPO was very good with reasonable prices givne location and high end menu. There is a train that is right next to the location but I didn't hear it at all at night.

Room Tip: you may want to get a room away from the street if the train would bother you
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wauconda, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 24, 2013

We were downtown to see the Book of Mormon and the W hotel is very nicely located close to the Bank of America Theater. Conveniently, the Elephant and Castle Bar, which we'd wanted to try was also on the walking route from the hotel to the theater. We weren't blown away by Elephant and Castle, and decided we liked the hotel bar better, but it was nice to check out.
The staff at the hotel were incredibly attentive and nice. They greeted us by name and mentioned our SPG status. The bed was very comfortable and the room overall was great. We did discover a stain on one of the couches, which we mentioned to the staff, but there were other places to sit, so it was more the principle. If you're in the loop and need a really great place to stay, you can't go wrong at the W.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Top Contributor
132 reviews 132 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 23, 2013

There are many Starwood properties to choose from in Chicago. This is my favorite because of the location (good for business) and the food options and the gym. I always enjoy staying here. The other W is in a very out of the way location. I also like Westin on Michigan Avenue but this is my favorite. The rooms are consistently nice, clean and big and the service is good. Is my preferred place to book for business in Chicago.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed January 22, 2013

Great location if you need to be in the Loop, beautiful rooms. The desk agent Maida was incredible: polite, accommodating, and a pleasure to work with . Though I usually prefer more lively areas than the loop, I'll look forward to staying here.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, British Columbia, Canada
1 review
5 of 5 stars Reviewed January 20, 2013

As an SPG Platinum who is part of the Ambassador program, I will say this property is one of the best W properties I have stayed in. The location is great to walk to many sites and shopping areas, there are so many great restaurants near by. The concierge Ms.Eden Bernal was Amazing in setting up everything for me prior to my stay. This property has a great fitness facility as well. It is quiet at night in the lobby bar since it is January (low season) but all in all a great stay and I would highly recommend this property.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Madison
Top Contributor
209 reviews 209 reviews
176 hotel reviews
Reviews in 116 cities Reviews in 116 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed January 19, 2013

Wow, nice property. But MAJOR issue with the train that goes by every 5-10 minutes! 1st night there, I checked in late. Heard the train right away, and called to desk asking how late it runs. Gal told me it would stop in the next couple of hours. Never stopped! 1am, I think I fell asleep. 5:30am woke me up. I was very unhappy that this desk person told me it will stop. Next day asked the desk to move me, they said oh yes, that train runs all night long, I don't blame you. Was moved to the courtyard facing room and slept well.

Not real sure about W hotels. The decor is almost too swanky.

Very clean, service (other than front desk) good. Food good, housekeeping very good. People are very nice, and attentive.

Location for my business was excellent.

Internet is terrible. I think I have some picture to demonstrate. I will post them.

Valet good, but expensive.

Room Tip: Away from train!
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in Chicago
#30 Luxury Hotel in Chicago
#41 Romantic Hotel in Chicago
#62 Business Hotel in Chicago
#64 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Chicago - City Center 4*
Official Description (provided by the hotel):
Welcome to that toddlin' town. Set in the middle of the famed Chicago Loop, W Chicago - City Center is close to the Willis Tower, the Chicago Art Institute, Millennium Park, and the theater district. ... more   less 
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago

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