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“Great Hotel, Staff not as friendly as others I've encountered” 4 of 5 stars
Review of W Chicago - City Center

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W Chicago - City Center
4.0 of 5 Hotel   |   172 West Adams at LaSalle, Chicago, IL 60603 (Downtown / The Loop)   |  
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Ranked #74 of 177 Hotels in Chicago
Orlando
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Great Hotel, Staff not as friendly as others I've encountered”
4 of 5 stars Reviewed December 14, 2012

The hotel is getting a little dated since the last time I was there a couple of years ago. It is still beautiful though. Great view and easy access to the areas I wanted to visit while in town. The staff seems to be a bit impersonal and at times even made me feel like I should be thankful to be there. When I travel I look for genuine people, not people who don't make me feel like I'm home.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,803 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 13, 2012

Wonderful hotel, great location, great staff you can stay here for any occasion: Business, vacations or for a quick getaway!

Two thumbs up ! Spectacular rooms, modern installations, they have it all. A little bit pricey but hey.. you know what they say, you get for what you pay for

I will definitely come back to the W location

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed December 13, 2012

From the moment we walked in the door, staff was responsive and friendly. From check in, to the Acura car service, to breakfast the next morning it was a great experience. In particular, Omar Pereda helped me tremendously when I lost my laptop. I called and he found it and shipped it back to me the next day. Thanks so much everyone!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC
Top Contributor
54 reviews 54 reviews
49 hotel reviews
Reviews in 36 cities Reviews in 36 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 12, 2012

Older W and is a bit worn, but the rooms are "W" appointed; however property is showing age. GREAT location if you work at Willis Tower (sears tower) as only a few short blocks away. Food options are somewhat limited adjacent to the W and you would have to hike it several blocks to find something edible (meaning NO to Mickey D's, Dunkin D). Lobby is smaller than most W's but bar is adequate and they try hard to get you serviced. One complaint is the L train (way above ground subway) runs alongside the W and if you have a room on the wrong side you will hear it all night long. Would stay here again for business but not so much for vacation. Great rates here though. Sweat gym is tiny and pathetic in a today's world of staying fit.

Room Tip: stay on opposite side as the L train.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Top Contributor
65 reviews 65 reviews
46 hotel reviews
Reviews in 40 cities Reviews in 40 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 12, 2012

The first thing that strikes you about this property is the modern decor of the lobby and rooms. If you like this style you will love this hotel. The rooms were quite comfortable but had a few negatives. Positives were cleanliness, very comfortable bed, plenty of pillows, big TV, numerous plush linens, nice selection of bath products and and assortment of snacks and drinks to purchase. Negatives were the overall room size and small bathroom with a tiny sink. Check in was prompt and the person behind the desk was courteous. The bar was extremely active until closing at 2:00 a.m. I had breakfast in the restuarant and it was very good costing $20 per person which is not unreasonable for downtown Chicago. The wait staff was pleasent and engaging. If you want to stay downtown I would recommend this property.

Room Tip: I secured a good rate by pre-paying, check the W's website for offers.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 9, 2012

We had a nice stay at the W this past weekend for a wedding held across the street at the Marriott. Clean accommodations and a comfortable king size bed. The room though is very compact the furnishings are very modern. Our only complaint was that the door to the bathroom was more like a closet sliding door, thus no privacy.

Room Tip: Room facing the courtyard is quieter
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 9, 2012

I would first like to say I LOVE W City Center Chicago. I felt like royalty the way the staff took care of my boyfriend & I. TK & Jessica were two employees who truly made my stay enjoyable they went above & beyond .

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#19 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#49 Romantic Hotel in Chicago
#59 Business Hotel in Chicago
#69 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
Official Description (provided by the hotel):
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago

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