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W Chicago - City Center: Traveler Reviews

4.0 of 5
172 West Adams at LaSalle, Chicago, IL 60603 (The Loop)
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W Chicago - City Center
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Ranked #35 of 164 hotels in Chicago
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1,157 reviews from our community

Traveler rating
    574
    313
    120
    83
    67
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Families
76
 
Couples
327
 
Solo
108
 
Business
438
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Texas
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
“Great if you like trendy hotels”
4 of 5 stars Reviewed December 12, 2012

The first thing that strikes you about this property is the modern decor of the lobby and rooms. If you like this style you will love this hotel. The rooms were quite comfortable but had a few negatives. Positives were cleanliness, very comfortable bed, plenty of pillows, big TV, numerous plush linens, nice selection of bath products and and assortment of snacks and drinks to purchase. Negatives were the overall room size and small bathroom with a tiny sink. Check in was prompt and the person behind the desk was courteous. The bar was extremely active until closing at 2:00 a.m. I had breakfast in the restuarant and it was very good costing $20 per person which is not unreasonable for downtown Chicago. The wait staff was pleasent and engaging. If you want to stay downtown I would recommend this property.

Room Tip: I secured a good rate by pre-paying, check the W's website for offers.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Modern but compact”
4 of 5 stars Reviewed December 9, 2012

We had a nice stay at the W this past weekend for a wedding held across the street at the Marriott. Clean accommodations and a comfortable king size bed. The room though is very compact the furnishings are very modern. Our only complaint was that the door to the bathroom was more like a closet sliding door, thus no privacy.

Room Tip: Room facing the courtyard is quieter
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ann G about W Chicago - City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“A superb , luxurious stay with a caring staff.”
5 of 5 stars Reviewed December 9, 2012 via mobile

I would first like to say I LOVE W City Center Chicago. I felt like royalty the way the staff took care of my boyfriend & I. TK & Jessica were two employees who truly made my stay enjoyable they went above & beyond .

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Morgie88 about W Chicago - City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
“An absolutely tiny room”
2 of 5 stars Reviewed December 9, 2012

The W Chicago City Center has all of the trappings and corporate family culture of any W Hotel anywhere - the dark elevator with a throbbing backbeat, the cutesy toy car in the room, etc. However, this stay in this W was characterized by the absolute smallest room conceivable. Had I been staying in the room with another person, there wouldn't be air to breath. The bathroom is so small that you need to look around for a surface to put down a razor. Forget about a place to put down the shaving cream. To turn on the faucet in the sink, you need to move the glass off the sink in order to make room - and then, where do you put it? The top of the toilet is occupied by the tissue box. I drank one of those tiny bottles of Scotch in the minibar (silly me) and the W charged me $31.00 for the privilege (they later scaled that down by $20 when I wrote them an email). All in all, this was a pretty unimpressive stay.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask morr316 about W Chicago - City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great location”
5 of 5 stars Reviewed December 8, 2012

I went to Chicago for a weekend getaway and was looking for a hotel central to touristy areas. The W is located right downtown and I was able to walk to the Willis Tower, the Art Institute of Chicago and Millenium Park. There is also easy access to taxis and the train. The W offers an Acura transportation service, but I wasn't able to try it out. I'd recommend making a reservation as early as possible.

The concierge and front desk were polite and helpful. The room was fairly standard, but the bed stood out as exceptionally comfortable.

I'd recommend the W to others and would stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about W Chicago - City Center

Also Known As:
w Chicago - City Hotel Chicago
w Chicago - City Hotel
w Chicago City Center
w Hotel Chicago
w Hotels Chicago
w Chicago
Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Region: United States > Illinois > Chicago > The Loop
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotels in Chicago
#24 Romantic Hotels in Chicago
#33 Family Hotels in Chicago
#36 Business Hotels in Chicago
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to that toddlin' town. Set in the middle of the famed Chicago Loop, W Chicago - City Center is close to the Willis Tower, the Chicago Art Institute, Millennium Park, and the theater district. ... more   less 
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