I stayed for 4 nights at the Four Points O'Hare in mid-September 2009. At first I thought I was going to have an excellent experience, with the shuttle service at O'Hare to the hotel being prompt and very clean. I was staying with a group of professionals who were attending an off-site training course, and the majority of us were staying here due to the free shuttle to our course.
Check-in was easy, however, soon as I got to my room it was a nightmare! For some reason, they gave me a room that the bathroom was still dirty (they have these trays with soap, etc. that had a used bar of soap in it, and the outline in some red liquid of a toothbrush that was from a previous guest). There just happened to be a maid in the room across the hall from me that was able to clean the bathroom to satisfaction. While the maid was cleaning the bathroom, I noticed one of the decorative pillows had a brown stain on it on the bed. The maid could not change the pillow, and did not understand what I was saying to her. I just through it on the floor for the duration of my stay.
The trip got worse on our second day - we were expecting a shuttle from the hotel to come at 5pm to pick us up to return us to the hotel - it did not show up so we called at about 5:10pm. The front desk told us it was on it's way. We kept calling (7 times in total, in about 5 minute intervals) until a van showed up that we all squished into (it was to small for the group, but we squeezed in out of frustration) around 6:10pm!
Due to the late pick-up, I decided to order a pizza on the room service menu as I had to get some work done. The room service offers 30 minutes or free, and I was told when I placed my order, it would be 25 minutes. After 50 minutes, I called the room service desk and was told the pizza was on it's way. When the pizza arrived, I assumed it would be for free - but the room service delivery boy insisted I sign for it or he was going to take it back and it would be charged to my room anyways! Front desk was then called, and they said it hadn't been 30 minutes! At this point it was well over an hour, and a cold pizza was going back to the kitchen. I called a local pizza place to get my meal, and contacted my credit card company. Luckily, upon checkout, the charge was not there for the pizza.
On the last day of the course, they sent us out in a bus that had duct tape all over the emergency roof exit, and a broken emergency exit window to end my stay.
If you need to be at this hotel, there is a Hampton Inn just down the street - I would stay there my next trip to the O'Hare area of Chicago.
I've never been so glad to leave a hotel!
