Fantastic location on magnificent mile. The Conrad connects to the Nordstrom mall. Everyone we came into contact with from the bellman to the Concierge were top notch professionals. The rooms were luxurious and spotless. Great flatscreen TV. If I had to find one thing that was not absolutely perfect it would be the mattress. The linens and pillows were great, but the mattress was not the best. The pillow menu was fun. The rooftop terrace was lovely and was the place to be in the evening. Free high speed internet.