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“Perfect place in Chicago” 5 of 5 stars
Review of Conrad Chicago

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Conrad Chicago
4.5 of 5 Hotel   |   521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #16 of 172 Hotels in Chicago
Cincinnati, Ohio
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
“Perfect place in Chicago”
5 of 5 stars Reviewed July 5, 2009

Fantastic location on magnificent mile. The Conrad connects to the Nordstrom mall. Everyone we came into contact with from the bellman to the Concierge were top notch professionals. The rooms were luxurious and spotless. Great flatscreen TV. If I had to find one thing that was not absolutely perfect it would be the mattress. The linens and pillows were great, but the mattress was not the best. The pillow menu was fun. The rooftop terrace was lovely and was the place to be in the evening. Free high speed internet.

  • Stayed June 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,275 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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detroit
Top Contributor
83 reviews 83 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
97 helpful votes 97 helpful votes
1 of 5 stars Reviewed July 2, 2009

I have called their sales department THREE times, and have gotten voice mail every time, and no return call, over a period of two weeks. I was hoping to stay in a Terrace suite, which I was told by reservations, (and the number was given to me by the reservationist,) have to be booked over the phone, not online. After three messages left, and no response, I can only assume they don't need my business. I'm surprised at such rude treatment at what I thought was a nice establishment.

Stayed July 2009, traveled with friends
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 16, 2009

My three sons and I decided to spend 2009 Easter weekend in Chicago and ended up at Conrad Hilton. Great price through Hotwire. The room was clean, big, quiet. The lobby was up a few floors (5?) and this made it very private. Small hotel, small bar area, one restaurant that I saw. Excellent location and connected by skyway/elevator to some seriously good shopping. I wish they would have had a computer available in lobby for confirming and printing airline departure tix. Coffee in the morning in the bar. If you want more, you can order it from adjoining restaurant.

  • Stayed April 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 9, 2009

The hotel room was elegant, quiet, and had a nice view. The location on the Miracle Mile near the Chicago River was perfect for shopping and dining. There was a Grand Lux 1 block away, and 2 Starbuck's within 100 yards. They had terrycloth robes in the rooms and a very spacious bathroom with separate shower and tub. The T.V. was a huge H.D. with a Bose sound system and was better than I have at home. The high-speed wireless connection in the room was the fastest I've ever seen. Another plus was that outside the hotel was a free trolley to the Navy Pier. The hotel was totally quiet, friendly, and I got a very good deal by paying in advance. I'll definitely be back.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Amsterdam
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2009

we booked this as HiltonHonors (diamond) reward stay, and we were extremely pleasantly surprised that - because all executive rooms were booked - they double or triple upgraded us to the Presidential Suite !!! WOW. what a suite it was indeed. Location of hotel also excellent; lot's of stuff at walking distance. Parking indeed expensive, but it's expensive everywhere downtown chicago. Breakfast was - although the food itself was great - the only poor point of this hotel: it seemed disorganised and there was constantly a line of people "wating to be seated" although there were empty seats abundantly available; one person taking care of that and she did other things in between as well; also we had to wait like 20 minutes for our coffee and then it came twice; i.e. don't go for breakfast if you are in a hurry.
But again, this is truly a great hotel and next time we'll go there again, also as paying customer!

  • Stayed May 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 9, 2009

I really enjoyed my stay. I walked to shops and fun Chicago eateries and didn't need to spend lots of money on transportation. The rooms are luxurious and classy.

  • Stayed May 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rolling Hills Estates, California
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 26, 2009

Some of the negatives of the Conrad are also things that make it nice. By this I mean that it's right smack in the middle of all of the Michgan Ave. shopping action, but it's a little hard to find if you are driving---which makes for a quiet stay---no busy lobby or packed bar. Just classy, upscale elegance. Like the property itself, the rooms are decorated nicely, but on the small side. We had a standard room, which had a view of a nearby office building. If you want to see the lake, you'll need to spring for one of the more expensive rooms and make sure you tell the check in person that you desire a good view. The food in the restaurant is good and the service is too, though breakfast can be a little pricey. Try the cheeseburger from room service. You won't be disappointed.

The hotel is connected by elevator to the adjacent mall. The elevator drops you right next to the entrance to Nordstroms. Again, if you are walking to the hotel, it can be a little hard to find.

If you are looking for a quiet luxury hotel just steps from great shopping, then this is it.

  • Stayed February 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Conrad Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Romantic Hotel in Chicago
#13 Business Hotel in Chicago
#14 Luxury Hotel in Chicago
#16 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Conrad Chicago 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
Complimentary Internet access in guestrooms, complimentary remote WiFi printing, complimentary pillow selection from the Sleep Menu, complimentary "Conrad Concierge" App, complimentary daily coffee & tea service, Hilton HHonors points and more... The Conrad Chicago hotel is a perfect downtown Chicago destination to experience the Magnificent Mile,"One of the Great Avenues of the World." The downtown Chicago location of the hotel is the ideal destination for shopping excursions within walking distance to the Mag Mile. Shopping Mavens will enjoy perusing leisurely through closely located Michigan Avenue retailers like Nordstrom, American Girl Place, The Shops at North Bridge, Water Tower Place, 900 North Michigan Shops, the Apple Store and Niketown Chicago. Our downtown Chicago hotel is within walking distance of many Chicago attractions, including Lake Michigan, Millennium Park, Navy Pier and the Museum of Contemporary Art Chicago, is just minutes to the Loop - Chicago's historic business district, the Field Museum, Shedd Aquarium and Adler Planetarium. The contemporary residential style of the 312 guestrooms and suites combines a warm color palette with deep textured finishes and plush fabrics synonymous with Conrad Hotels & Resorts' signature decor. Each room features a custom-quilted headboard, pillow top mattress, bedding accents, ergonomic leather chair with ottoman, modern art, soft lighting, and spacious bathrooms with granite detailing. Additional amenities include 42-inch flat screen television, surround sound system, iPod alarm clock with docking/charging station and complimentary nightly turndown service upon request. Guests of the Conrad Chicago can enjoy a choice of modern accommodations, including Deluxe, Executive, Deluxe Suite,Executive Suite and Terrace Suite. All 100% smoke free. The Conrad Chicago is a pet-friendly hotel. The Conrad team welcomes you to visit the Conrad Chicago Hotel in downtown Chicago and experience tailored service for the modern discerning traveler. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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