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“Anniversary Stay at the Conrad Chicago” 2 of 5 stars
Review of Conrad Chicago

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Conrad Chicago
4.5 of 5 Hotel   |   521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #18 of 174 Hotels in Chicago
Salem, United States
1 review
3 helpful votes 3 helpful votes
“Anniversary Stay at the Conrad Chicago”
2 of 5 stars Reviewed January 6, 2014

Our stay at the Conrad Chicago was riddled with problems. The package we paid for was never delivered even after we complained that we had not received it. We were told it would be removed from the bill, but when we received the bill, it was still there. Breakfast service was solw and the food was overcooked.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, January 7, 2014
Dear Guest,

Thank you for taking the time to write your review of the Conrad Chicago on TripAdvisor. We are terribly sorry to learn that your anniversary weekend was marred by our service lapses and hope that you will accept our apologies. We do note that our team endeavored to recover your goodwill by providing additional amenities in recognition of your anniversary celebration and we regret that this effort did not make up for the earlier issues.

We do hope that you will reconsider and afford us future opportunities to serve you in the true spirit of hospitality for which Conrad Hotels are known.

Melissa Henry
Conrad Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,355 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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English first
Chicago, Illinois
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 6, 2014

I stayed at the Conrad in late December for 2 days with a friend just to bum around the city. The location of the hotel was great...couldn't ask for anything better. The room was spacious and clean. However, check-in was not so great. We had to wait almost 3 hours because a professional basketball team was staying there and apparently they were their priority. We were not offered any compensation (i.e., drink vouchers, etc.) so we went and got a bite to eat nearby and decided to go back to the hotel to have a few drinks in the lobby bar when we returned. During the 1.5 hours we were there, there were 4 different bartenders, one slower than the other. It was not very crowded (it was a Saturday afternoon) and we were even seated at the bar. It took 3 attempts with 3 different people to get our bill, which lasted about 20 minutes. On a brighter note, the concierge was very friendly and helpful. Another thing that confused me was the refrigerator in the room. I did not know if it was supposed to be filled or if was ours to use at no charge, so I had to call about that. Not sure if I would stay here gain because of the service.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, January 14, 2014
Dear Guest,

Thank you for posting your review of the Conrad Chicago in TripAdvisor. We're pleased to learn that you enjoyed the hotel overall, but regret that you were inconvenienced by the late departure of the basketball team. This was a highly unusual circumstance and it is important to us that all of our guests are treated with every courtesy and provided excellent service. We are terribly sorry that we fell short in this regard and hope you will accept our apologies. We hope that despite the initial service gaps at check in you will afford us the opportunity to serve you again in the future.

Best regards,

Melissa Henry
Conrad Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

Needed a quick getaway with my Fiance from the hustle and bustle of the Holiday Season with friends and family. The Chicago Conrad did not disappoint. Treated like royalty from the moment we stepped off of Rush Street. Beautiful room, top notch amenities, and just an all around wonderful trip. Thanks Chicago Conrad!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, January 14, 2014
Dear Guest,

Thank you for writing your review of the Conrad Chicago on TripAdvisor. We are so pleased to learn that you and your fiance enjoyed your getaway at the hotel. We hope you will visit again soon.

Best regards,

Melissa Henry
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2014

Everything was perfect! Decided to stay here based on comments on Trip Advisor. Have no regrets. Will stay again on next trip! Room clean and quiet, 16th floor, staff wonderful, everyone accommodating. Great location.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, January 14, 2014
Dear Guest,

We are so happy that you chose the Conrad Chicago after reading reviews on TripAdvisor and appreciate that you took a few minutes to post a review of your own. We're happy to learn that you enjoyed the hotel and that you intend to return. We look forward to welcoming you back.

Best regards,

Melissa Henry
Conrad Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 4, 2014

Great location in downtown Chicago. The corner suite was incredible and offered ore than one would need if you were there for business. The dining room table offered a nice space for meetings or entertaining customers or guests while you could shut the door to the bedroom to keep that out of sight. The only thing was you'd have to go through the bedroom if you required the facilities but that is the case for most places that i've stayed in. The food was decent and the service was good in the hotel's restaurant.

Room Tip: Suite was a great value if you're planning on conducting business in the room.
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, January 14, 2014
Dear Guest,

Thank you for writing your review of the Conrad Chicago on TripAdvisor. We are very pleased to learn that you enjoyed your suite and found it spacious enough for entertaining guests and business associates. We look forward to welcoming you back on your next trip.

Best regards,

Melissa Henry
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Top Contributor
122 reviews 122 reviews
96 hotel reviews
Reviews in 88 cities Reviews in 88 cities
296 helpful votes 296 helpful votes
5 of 5 stars Reviewed January 4, 2014

Walked into lobby and immediately got a sense of deja vu; realized I had stayed at this property back when it was a Starwood Le Meridien hotel. The hotel maintained the same sleek contemporary look and feel, but significantly upgraded the furnishings to give it a much more luxurious feel. Upon check-in, the clerk apologized profusely for not being able to upgrade me to a suite, and offered to send me a nice bottle of wine. Although I am Hilton Gold, I hadn't expected an upgrade to a suite, and still received an upgraded room, so I was quite surprised and pleased by her gesture! The included breakfast for Gold members was excellent; a nice hot meal off the menu rather than a continental breakfast or buffet. The room itself was very comfortable and extremely well designed, with excellent lighting, a good workspace with lots of outlets, and a comfortable seating area. Had a problem with the TV/sound system, and someone was up within minutes to fix it. Only stayed one night, but would definitely repeat!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, January 14, 2014
Dear Guest,

We're so pleased that you found the hotel again and that you enjoyed your stay. Thank you for posting your review on TripAdvisor. We're happy to learn that you liked the new lobby and bar and found your room comfortable and guest friendly. We're glad you enjoyed the HHonors breakfast offerings as well. We look forward to welcoming you back soon.

Best regards,

Melissa Henry
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2014

Booked a suite with the AAA discount and received an amazing rate. The room was well appointed and the bed was so comfortable. Had a late dinner in the bar which served the full kitchen menu. All the staff we dealt with were polite and courteous. A bit of miscommunication prior to our trip, which was quite funny to me, lead to a free breakfast. Well done, Conrad!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, January 3, 2014
Dear Guest,

Thank you for writing a review of your Conrad Chicago experience on TripAdvisor. We are very pleased to learn that you enjoyed the hotel and appreciate your compliments regarding our team. We look forward to welcoming you back very soon.

Best regards,

Melissa Henry
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Romantic Hotel in Chicago
#12 Business Hotel in Chicago
#14 Family Hotel in Chicago
#15 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Conrad Chicago 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
Complimentary Internet access in guestrooms, complimentary remote WiFi printing, complimentary pillow selection from the Sleep Menu, complimentary "Conrad Concierge" App, complimentary daily coffee & tea service, Hilton HHonors points and more... The Conrad Chicago hotel is a perfect downtown Chicago destination to experience the Magnificent Mile,"One of the Great Avenues of the World." The downtown Chicago location of the hotel is the ideal destination for shopping excursions within walking distance to the Mag Mile. Shopping Mavens will enjoy perusing leisurely through closely located Michigan Avenue retailers like Nordstrom, American Girl Place, The Shops at North Bridge, Water Tower Place, 900 North Michigan Shops, the Apple Store and Niketown Chicago. Our downtown Chicago hotel is within walking distance of many Chicago attractions, including Lake Michigan, Millennium Park, Navy Pier and the Museum of Contemporary Art Chicago, is just minutes to the Loop - Chicago's historic business district, the Field Museum, Shedd Aquarium and Adler Planetarium. The contemporary residential style of the 312 guestrooms and suites combines a warm color palette with deep textured finishes and plush fabrics synonymous with Conrad Hotels & Resorts' signature decor. Each room features a custom-quilted headboard, pillow top mattress, bedding accents, ergonomic leather chair with ottoman, modern art, soft lighting, and spacious bathrooms with granite detailing. Additional amenities include 42-inch flat screen television, surround sound system, iPod alarm clock with docking/charging station and complimentary nightly turndown service upon request. Guests of the Conrad Chicago can enjoy a choice of modern accommodations, including Deluxe, Executive, Deluxe Suite,Executive Suite and Terrace Suite. All 100% smoke free. The Conrad Chicago is a pet-friendly hotel. The Conrad team welcomes you to visit the Conrad Chicago Hotel in downtown Chicago and experience tailored service for the modern discerning traveler. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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