I have been traveling to Chicago weekly, for business, since May. I have stayed in a LOT of hotels. This is by far my favorite property. I have stayed at least once a month (when I can get a room within the budget I've been given). I am here for the next 3 weeks, very lucky. Staff is always friendly and helpful from the front desk to housekeeping. I have never had a bad experience. If something is not right it is promptly fixed, no questions or attitude. Just a Great hotel... Thank you!!