After doing lots of research, we decided based on the great reviews to try the Conrad. Don't get me wrong, this hotel has a lot going for it, location being one of them. But our experience was poor from the start. First, we reserved the Junior Terrace Suite, and upon arrival was told that they overbooked that room type so we were "upgraded". We landed in room 1607 and found out that yes, it was larger, but that it was a) missing the soaking tub the other room had and b) we were right under the rooftop HVAC which vibrated the entire bedroom, including the artwork on the wall which, despite our best efforts (and the efforts of other prior guests based on the slipper we found behind the painting) we could not stop it from vibrating against the wall. Second problem was the shower. The seal at the bottom was broken which lead to a river of water and large puddle in both the main bathroom and the side toliet room which we had to wipe up.
We decided the terrace view and spaciousness of the room was enough to not make these an issue. I thought I would mention it as we checked out, which we did. Sadly, what would have been a 4 star review from me quickly devolved to 2 stars as the front desk agent thought the vibrating wall, which kept me up for two nights was funny and started giggling at us. We also mentioned the water issue and he seemed not to take that seriously either.
Again, I wanted to love this hotel, the views were beautiful and the location was choice. As long as you don't stay in room 1607, you should be okay...
- Official Description (provided by the hotel):
- Complimentary Internet access in guestrooms, complimentary remote WiFi printing, complimentary pillow selection from the Sleep Menu, complimentary "Conrad Concierge" App, complimentary daily coffee & tea service, Hilton HHonors points and more... The Conrad Chicago hotel is a perfect downtown Chicago destination to experience the Magnificent Mile,"One of the Great Avenues of the World." The downtown Chicago location of the hotel is the ideal destination for shopping excursions within walking distance to the Mag Mile. Shopping Mavens will enjoy perusing leisurely through closely located Michigan Avenue retailers like Nordstrom, American Girl Place, The Shops at North Bridge, Water Tower Place, 900 North Michigan Shops, the Apple Store and Niketown Chicago. Our downtown Chicago hotel is within walking distance of many Chicago attractions, including Lake Michigan, Millennium Park, Navy Pier and the Museum of Contemporary Art Chicago, is just minutes to the Loop - Chicago's historic business district, the Field Museum, Shedd Aquarium and Adler Planetarium. The contemporary residential style of the 312 guestrooms and suites combines a warm color palette with deep textured finishes and plush fabrics synonymous with Conrad Hotels & Resorts' signature decor. Each room features a custom-quilted headboard, pillow top mattress, bedding accents, ergonomic leather chair with ottoman, modern art, soft lighting, and spacious bathrooms with granite detailing. Additional amenities include 42-inch flat screen television, surround sound system, iPod alarm clock with docking/charging station and complimentary nightly turndown service upon request. Guests of the Conrad Chicago can enjoy a choice of modern accommodations, including Deluxe, Executive, Deluxe Suite,Executive Suite and Terrace Suite. All 100% smoke free. The Conrad Chicago is a pet-friendly hotel. The Conrad team welcomes you to visit the Conrad Chicago Hotel in downtown Chicago and experience tailored service for the modern discerning traveler. ... more less
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- Also Known As:
- Conrad Chicago Hotel Chicago
- Chicago Conrad