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“Exceptional Customer Service, Classy throughout” 4 of 5 stars
Review of Conrad Chicago

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Conrad Chicago
4.5 of 5 Hotel   |   521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Magnificent Mile)   |  
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Ranked #21 of 177 Hotels in Chicago
Certificate of Excellence 2014
michigan
Top Contributor
155 reviews 155 reviews
112 hotel reviews
Reviews in 77 cities Reviews in 77 cities
116 helpful votes 116 helpful votes
“Exceptional Customer Service, Classy throughout”
4 of 5 stars Reviewed September 6, 2013

I spent one night here and all of the hotel employees from the valet, doorman, front desk, housekeeping, and restaurant staff all exemplified great customer focus. I arrived early to the hotel at 10am and they gave me an early check in. The room was nice and very clean. The bathroom was spacious and I loved the bath towels and terry cloth bath robes. There wass a spacious closet in the room, a comfortable chair and ottoman, and a very comfortable bed and a small refridgerator and safe. I had a standard room with a King bed on the 8th floor. I had lunch in the outdoor terrace restaurant and the food was good. Excellent presentation. Breakfast was also very good and they use high quality ingredients. All in all, this is a great hotel that seemed to be in close walking proximity to a lot of things to do. If I return to Chicago, I would stay here for sure.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 25, 2013
Dear Guest,

Thank you for taking the time to write a review of the Conrad Chicago on TripAdvisor. We are very pleased to learn that you enjoyed the hotel - from the early check-in, to the service of our team, to the food on the Terrace Rooftop and at breakfast. Thank you again for your review. We look forward to welcoming you back the next time you visit Chicago.

Best regards,

Melissa Henry
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,493 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (401)
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 5, 2013

Had a wonderful 4 day rest in this hotel. Room was very comfortable and away from the front of the building where the majority of the traffic noise was. New Terrace external restaurant (new addition) was very nice but but weather reliant. All staff extremely helpful. Hope to go there again in the near future.

Room Tip: Rooms to the rear, away from the Magic mile are quieter as the police and fire service are very acti...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 25, 2013
Dear Guest,

Thank you for writing a review of the Conrad Chicago on TripAdvisor. We are very pleased to learn that you enjoyed the hotel, particularly our location central to everything as well as the Terrace Rooftop. We look forward to welcoming you back the next time you're in Chicago.

Best regards,

Melissa Henry
Conrad Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 5, 2013

friendly front desk staff, great lobby, clean comfortable rooms. spacious bathroom. great location. very comfortable beds. Bose sound system with tv was cool. bar area and restaurant looked nice, though we didnt have chance to use them. will definitely stay again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 25, 2013
Dear Guest,

Thank you for reviewing the Conrad Chicago on TripAdvisor. We're very pleased to learn that you enjoyed the hotel and plan to return. We look forward to welcoming you back soon.

Best regards,

Melissa Henry
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

Good, spacious rooms - great rooftop terrace bar/restaurant, with a skyline view. Proper service and right downtown (but not noisy), close to the better restaurants and clubs - 15 minutes walk to the nice city beach. No complaints at all.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 25, 2013
Dear Guest,

Thank you for writing a review of the Conrad Chicago on TripAdvisor. We are pleased to learn that you enjoyed the hotel and understand the importance of price versus value. We do hope that in addition to our excellent location close to everything, that the service provided by our team, our spacious guestrooms and the food and beverage experience will compell you to chose the Conrad Chicago for future visits to the city.

We look forward to welcoming you back.

Best regards,

Melissa Henry
Conrad Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 4, 2013

Love the Chicago Conrad. Great location. The room was very clean and spacious. The lobby and restaurant area is very inviting and comfortable. Staff and service was excellent throughout the entire hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 25, 2013
Dear Guest,

Thank you for posting a review of the Conrad Chicago on TripAdvisor. We're pleased to learn that you enjoyed the hotel, particularly our newly renovated lobby and bar and the service of our team. We look forward to welcoming you back soon.

Best regards,

Melissa Henry
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2013

I stayed at the Conrad while I was in Chicago to attend a concert at the Chicago Theater. The location was perfect and the hotel is great! Rooms are very clean! It is also great that I didn't have to go far at all to have my spa day at Nordstrom Spa :-)

Just an overall great hotel!

Room Tip: I'm sure every room is great!
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 25, 2013
Dear Guest,

Thank you for writing a review of the Conrad Chicago on TripAdvisor. We are so pleased to learn that you enjoyed the hotel, particularly our location along Michigan Avenue and our connection to Nordstrom and Nordstrom Spa. We look forward to welcoming you back soon.

Best regards,

Melissa Henry
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Augusta, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2013

We have stayed at 3 different hotels in Chicago and we love the Conrad the best. It is in a perfect location and the hotel is clean, luxurious and the staff is most accommodating. We will always go back to the Conrad.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 25, 2013
Dear Guest,

Thank you so much for reviewing the Conrad Chicago on TripAdvisor. We are so pleased to learn that you enjoyed the hotel, our great location close to everything and the service provided by our team. We look forward to welcoming you back soon.

Best regards,

Melissa Henry
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Chicago
#14 Romantic Hotel in Chicago
#17 Luxury Hotel in Chicago
#20 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Conrad Chicago 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
Complimentary Internet access in guestrooms, complimentary remote WiFi printing, complimentary pillow selection from the Sleep Menu, complimentary "Conrad Concierge" App, complimentary daily coffee & tea service, Hilton HHonors points and more... The Conrad Chicago hotel is a perfect downtown Chicago destination to experience the Magnificent Mile,"One of the Great Avenues of the World." The downtown Chicago location of the hotel is the ideal destination for shopping excursions within walking distance to the Mag Mile. Shopping Mavens will enjoy perusing leisurely through closely located Michigan Avenue retailers like Nordstrom, American Girl Place, The Shops at North Bridge, Water Tower Place, 900 North Michigan Shops, the Apple Store and Niketown Chicago. Our downtown Chicago hotel is within walking distance of many Chicago attractions, including Lake Michigan, Millennium Park, Navy Pier and the Museum of Contemporary Art Chicago, is just minutes to the Loop - Chicago's historic business district, the Field Museum, Shedd Aquarium and Adler Planetarium. The contemporary residential style of the 312 guestrooms and suites combines a warm color palette with deep textured finishes and plush fabrics synonymous with Conrad Hotels & Resorts' signature decor. Each room features a custom-quilted headboard, pillow top mattress, bedding accents, ergonomic leather chair with ottoman, modern art, soft lighting, and spacious bathrooms with granite detailing. Additional amenities include 42-inch flat screen television, surround sound system, iPod alarm clock with docking/charging station and complimentary nightly turndown service upon request. Guests of the Conrad Chicago can enjoy a choice of modern accommodations, including Deluxe, Executive, Deluxe Suite,Executive Suite and Terrace Suite. All 100% smoke free. The Conrad Chicago is a pet-friendly hotel. The Conrad team welcomes you to visit the Conrad Chicago Hotel in downtown Chicago and experience tailored service for the modern discerning traveler. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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