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“great location” 5 of 5 stars
Review of Conrad Chicago

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Conrad Chicago
4.5 of 5 Hotel   |   521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Magnificent Mile)   |  
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Ranked #20 of 177 Hotels in Chicago
Certificate of Excellence 2014
iow
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“great location”
5 of 5 stars Reviewed August 31, 2013

If you are looking for a typical hotel layout, gorgeous lobby, great location in downtown Chicago and a decent rate, then this is a great choice. No surprises regarding look and layout of room but everything was clean and well done. Extra large bathroom was nice. Location is the key as it is connected to a major shopping center and Norstroms.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 3, 2013
Dear Guest,

Thank you for writing a review of the Conrad Chicago on TripAdvisor. We're very pleased that you enjoyed the hotel, particularly our Michigan Avenue location and connection to the Shops at North Bridge. We look forward to welcoming you back again soon.

Best regards,

Melissa Henry
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,487 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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South Dakota
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 29, 2013

We stayed at the Conrad Hilton while in Chicago for a weekend with several couples. Our experience was excellent from start to finish. Staff was always helpful and went above and beyond to assist us. The location of the hotel can't be beat - attached to Nordstrom's and right along Michigan Avenue. It's within walking distance to great restaurants and nightlife. The room was very clean and the hotel overall was quiet. They have a nice rooftop bar, which was a great gathering spot.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 3, 2013
Dear Guest,

Thank you for writing a TripAdvisor review of the Conrad Chicago. We are so pleased to learn that you and your friends enjoyed your weekend stay. The hotel is perfectly located along Michigan Avenue for our guests to experience all that is great about Chicago and we're happy that you were able to take advantage during your stay.

Again, thank you for sharing your feedback on TripAdvisor. We look forward to welcoming you back soon.

Best regards,

Melissa Henry
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 26, 2013

It is a larger chain hotel with all the necessary amenities. In particular I thought our room was spacious, clean, had nice furnishings and a good gym. They also provided free WIFI in the rooms which was helpful. They also provided free bottles of drinking water. The location of the hotel was convenient - as it is on 'the mile' and close to several attractions. I would definitely stay here again. The only down side was that I found the food from room service was mediocre and (as per usual) on the expensive side.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 3, 2013
Dear Guest,

Thank you for taking the time to share your experience on TripAdvisor. We're very pleased to learn that you enjoyed the hotel overall, particularly our location on the Magnificent Mile as well as the complimentary WiFi and bottled waters throughout the property. We note your comments regarding the quality and cost of In Room Dining and have shared your feedback with our Food & Beverage Team. We are currently redesigning the entire menu and your opinion will assist us in creating a menu that all of our guests will enjoy.

Again, thank you for your review. We look forward to welcoming you back soon.

Best regards,

Melissa Henry
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pearland, United States
1 review
5 of 5 stars Reviewed August 26, 2013

Love the Conrad! It is always a great experience. The rooms are great, the staff are wonderful (especially room service staff), the location is fantastic, there is nothing that I don't love about this hotel.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 3, 2013
Dear Guest,

Thank you for reviewing the Conrad Chicago on TripAdvisor. We are so pleased to learn that you enjoyed your stay and we look forward to welcoming you back soon.

Best regards,

Melissa Henry
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, Texas
Top Contributor
124 reviews 124 reviews
24 hotel reviews
Reviews in 51 cities Reviews in 51 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed August 25, 2013 via mobile

Hilton has four properties close to one another downtown. The garden inn is at the Grand Ave exit on the Red Line train. The Conrad is a 2 minute walk. Embassy Suites and Homewood suites also two minute walks. For the price difference you could pay for a nice dinner at Joe's.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 3, 2013
Dear Guest,

Thank you for taking the time to review the Conrad Chicago on TripAdvisor. We do have a number of sister properties in the area, but hope that our excellent location along Michigan Avenue combined with the level of service, complimentary WiFi, Fitness Center, in-room bottled water, along with our spacious and well-appointed guestrooms, will help you select the Conrad Chicago for your future visits. We look forward to welcoming you back.

Best regards,

Melissa Henry
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 25, 2013

Stayed at a Conrad on a promotional rate. Breakfast was nice with gold status and service was good overall, but honestly the hotel experience was just average due to extreme amounts of noise. We were stuck in an adjoining room, which was the loudest room I've ever been in. Literally could hear every word being spoken in the adjoining room, and got a terrible night sleep. I know hotel staff can't control guest behavior, but a luxury-branded hotel should put more thought into how they allocate rooms, and do a better job of sound-proofing.

Again, service was very good, and my perception of the hotel would have been different had we been given a different room-- since a primary function of a hotel is to get a good night sleep, it's hard to leave a good rating when this can't be accomplished. Guest services manager was very accomodating in providing a free bottle of wine and desert for S.O.'s birthday.

Room Tip: Avoid adjoining rooms
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 24, 2013

My husband and I stayed at this hotel for five days and decided to self park at the garage as it is conveniently across the street from the hotel. BEWARE! Although we validated our parking on the final day of our stay, and we paid the hotel for every day, we had to pay an extra day's fee to retrieve our car from the parking garage. We contacted the hotel and the parking garage regarding this issue and were assured we would receive a refund. Seven weeks later, no refund has been received. This appears to be a way to take advantage of travelers who are leaving town and will not be able to address this issue in person.

Stayed July 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at Conrad Chicago, responded to this review, September 3, 2013
Dear Guest,

Thank you for taking the time to write about your Conrad Chicago experience on TripAdvisor. We are terribly sorry to learn that our parking service failed to issue a refund of those charges that were billed in error in a timely manner. This is not acceptable to us and we have addressed it with our parking contractor. The hotel should have also stayed involved to ensure the credit to your account was processed quickly. This issue has been addressed with our team as well. As you know, the credit has now been put through and we hope you will accept our apologies for any inconvenience this matter has caused you.

Again, thank you for bringing this issue to our attention. We hope that despite this billing issue, you will afford us the opportunity to serve you in the true spirit of hospitality for which Conrad Hotels are known.

Best regards,

Melissa Henry
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Chicago
#14 Romantic Hotel in Chicago
#16 Luxury Hotel in Chicago
#20 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Conrad Chicago 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
Complimentary Internet access in guestrooms, complimentary remote WiFi printing, complimentary pillow selection from the Sleep Menu, complimentary "Conrad Concierge" App, complimentary daily coffee & tea service, Hilton HHonors points and more... The Conrad Chicago hotel is a perfect downtown Chicago destination to experience the Magnificent Mile,"One of the Great Avenues of the World." The downtown Chicago location of the hotel is the ideal destination for shopping excursions within walking distance to the Mag Mile. Shopping Mavens will enjoy perusing leisurely through closely located Michigan Avenue retailers like Nordstrom, American Girl Place, The Shops at North Bridge, Water Tower Place, 900 North Michigan Shops, the Apple Store and Niketown Chicago. Our downtown Chicago hotel is within walking distance of many Chicago attractions, including Lake Michigan, Millennium Park, Navy Pier and the Museum of Contemporary Art Chicago, is just minutes to the Loop - Chicago's historic business district, the Field Museum, Shedd Aquarium and Adler Planetarium. The contemporary residential style of the 312 guestrooms and suites combines a warm color palette with deep textured finishes and plush fabrics synonymous with Conrad Hotels & Resorts' signature decor. Each room features a custom-quilted headboard, pillow top mattress, bedding accents, ergonomic leather chair with ottoman, modern art, soft lighting, and spacious bathrooms with granite detailing. Additional amenities include 42-inch flat screen television, surround sound system, iPod alarm clock with docking/charging station and complimentary nightly turndown service upon request. Guests of the Conrad Chicago can enjoy a choice of modern accommodations, including Deluxe, Executive, Deluxe Suite,Executive Suite and Terrace Suite. All 100% smoke free. The Conrad Chicago is a pet-friendly hotel. The Conrad team welcomes you to visit the Conrad Chicago Hotel in downtown Chicago and experience tailored service for the modern discerning traveler. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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