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“Great Experience!” 4 of 5 stars
Review of The Gwen, a Luxury Collection Hotel, Chicago

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The Gwen, a Luxury Collection Hotel, Chicago
4.5 of 5 Hotel   |   521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Formerly Conrad Chicago) (Magnificent Mile)   |  
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Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #34 of 182 Hotels in Chicago
Certificate of Excellence
Charlemont, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Experience!”
4 of 5 stars Reviewed May 20, 2013

A most comfortable hotel; clean, super beds and linens, and good shower pressure! You are also well supplied with aromatherapy products and free bottled water and wifi! If you are a Hilton Honors Member, you also have an awesome breakfast in their restaurant that includes fresh squeezed juice and better grade meat products. They also provide free, 3 daily newspapers. Truly, everything that would make a stay relaxing is provided. In the morning on the 5th floor level (in front of the elevator), tea, coffee, and fruit are provided; as well as, iced, fruit garnished, water during the day.

The Conrad Hotel is conveniently located to the "The Mag Mile". From their 5th floor elevator, you walk directly into the adjacent Mall that opens onto "The Mag Mile". There is really no need to rent a car in this city as there is plenty of public transportation or within walking distance of this hotel.

The concierge and valet service are very friendly and helpful. The front desk staff are not quite as cordial. If I had to find any fault with this hotel, it would be with the main entrance. It is very cramped and not at all inviting, unlike the rooms and the rest of the hotel. Nevertheless, I would definitely recommend this hotel and would stay there again on my return to Chicago!

Room Tip: I'm not sure that there are any rooms with a good view. It seems like the higher up you are, th...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Eve01339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,806 reviews from our community

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Bath, United Kingdom
Level Contributor
605 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 747 helpful votes
4 of 5 stars Reviewed May 20, 2013

We stayed here in May and were disappointed we had not been warned about the renovation works or seen an allowance made for this on the room rates. That said, we have to commend the hotel and contractors for an excellent job ensuring the works were as unobtrusive as possible but it did mean that the bar and restaurant at night were terrible places to be and we enjoyed the Marriott bar next door most nights. Breakfast is served at the table which was nice for a change but the service meant it was more breakslow than breakfast which was very annoying. Our room was a lovely corner suite and was excellent and when we had an illness the staff at the hotel were helpful and supportive and the concierge was great whenever we needed a tip. Also the hotel is in a great location.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank bathpair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vantaa, Finland
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 20, 2013

Centrally located, almost all places of interest within walking distance. Also Chicago was a positive surprise - clean and safe city, friendly folks. Conrad's staff very friendly and helpful, rooms super tidy and comfortable.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Faija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amelia Island, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 20, 2013

With two children in Chicago, we have tried many hotels but this will be our favorite from now on. Location is excellent for access to restaurants, shopping, sightseeing, and CTA but is still amazingly quiet. Service is impeccable from reservation to checkout. Concierge very competent and helpful. Beds are heavenly with rooms good sized even at standard rate. We did not try the restaurants but enjoyed coffee in the mornings in a comfortable seating area. There is a connection to the mall next door with elevator so that you can access the Nordstrom's and many stores as well as Michigan Avenue without having to venture outside. Conrad is part of he Hilton chain so we received Hhonors points as well. We highly recommend this hotel!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank francesca336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 19, 2013

My husband and I have stayed at the Conrad multiple times in the last 4 years....pretty much our exclusive hotel in Chicago. The rooms are very nice...the upgraded rooms are especially impressive. Much more so than other "upgraded" rooms we have stayed at in other hotels. Another great feature is that the hotel is connected to a Nordstrom and a small mall which is great for if you forget something or just want to get some shopping done. There is also an extensive food court in this mall that is great for a quick bite. Only reason I didn't give it a 5 is b/c not every room has a coffee maker. You can call down to the front desk and if they have a Keurig machine available they will send one up but I really think that should be a standard feature in EVERY room.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kstar06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 18, 2013

Excellent value for money, well located near the Magnificent Mile. Within walking distance to most of the sites and shops. Or you can use the hop on hop off bus or boat rides. Loads of good restaurants around the hotel. Our room was spacious, clean with a view of the Magnificent Mile and the lake. Excellent staff service

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Keith J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed May 17, 2013 via mobile

This hotel remains one of my favorites anywhere. The service is nearly always exquisite and the staff is unfailingly polite and accommodating. The location is quiet, yet convenient to The Mag Mile, and makes it easy walking to virtually any downtown location. The rooms and suites are spacious, and well appointed. I've been critical recently of a number of Hilton properties, however the Conrad Hotels in Chicago and New York are real gems and I recommend them very highly.

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank edwardaberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Formerly Conrad Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#26 Luxury Hotel in Chicago
Price Range (Based on Average Rates):
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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