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“Great Experience!” 4 of 5 stars
Review of Conrad Chicago

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Conrad Chicago
4.5 of 5 Hotel   |   521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Magnificent Mile)   |  
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Ranked #19 of 177 Hotels in Chicago
Certificate of Excellence
Charlemont, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Experience!”
4 of 5 stars Reviewed May 20, 2013

A most comfortable hotel; clean, super beds and linens, and good shower pressure! You are also well supplied with aromatherapy products and free bottled water and wifi! If you are a Hilton Honors Member, you also have an awesome breakfast in their restaurant that includes fresh squeezed juice and better grade meat products. They also provide free, 3 daily newspapers. Truly, everything that would make a stay relaxing is provided. In the morning on the 5th floor level (in front of the elevator), tea, coffee, and fruit are provided; as well as, iced, fruit garnished, water during the day.

The Conrad Hotel is conveniently located to the "The Mag Mile". From their 5th floor elevator, you walk directly into the adjacent Mall that opens onto "The Mag Mile". There is really no need to rent a car in this city as there is plenty of public transportation or within walking distance of this hotel.

The concierge and valet service are very friendly and helpful. The front desk staff are not quite as cordial. If I had to find any fault with this hotel, it would be with the main entrance. It is very cramped and not at all inviting, unlike the rooms and the rest of the hotel. Nevertheless, I would definitely recommend this hotel and would stay there again on my return to Chicago!

Room Tip: I'm not sure that there are any rooms with a good view. It seems like the higher up you are, th...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,515 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (404)
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Bath, United Kingdom
Top Contributor
540 reviews 540 reviews
107 hotel reviews
Reviews in 108 cities Reviews in 108 cities
651 helpful votes 651 helpful votes
4 of 5 stars Reviewed May 20, 2013

We stayed here in May and were disappointed we had not been warned about the renovation works or seen an allowance made for this on the room rates. That said, we have to commend the hotel and contractors for an excellent job ensuring the works were as unobtrusive as possible but it did mean that the bar and restaurant at night were terrible places to be and we enjoyed the Marriott bar next door most nights. Breakfast is served at the table which was nice for a change but the service meant it was more breakslow than breakfast which was very annoying. Our room was a lovely corner suite and was excellent and when we had an illness the staff at the hotel were helpful and supportive and the concierge was great whenever we needed a tip. Also the hotel is in a great location.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vantaa, Finland
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 20, 2013

Centrally located, almost all places of interest within walking distance. Also Chicago was a positive surprise - clean and safe city, friendly folks. Conrad's staff very friendly and helpful, rooms super tidy and comfortable.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Amelia Island, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 20, 2013

With two children in Chicago, we have tried many hotels but this will be our favorite from now on. Location is excellent for access to restaurants, shopping, sightseeing, and CTA but is still amazingly quiet. Service is impeccable from reservation to checkout. Concierge very competent and helpful. Beds are heavenly with rooms good sized even at standard rate. We did not try the restaurants but enjoyed coffee in the mornings in a comfortable seating area. There is a connection to the mall next door with elevator so that you can access the Nordstrom's and many stores as well as Michigan Avenue without having to venture outside. Conrad is part of he Hilton chain so we received Hhonors points as well. We highly recommend this hotel!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 19, 2013

My husband and I have stayed at the Conrad multiple times in the last 4 years....pretty much our exclusive hotel in Chicago. The rooms are very nice...the upgraded rooms are especially impressive. Much more so than other "upgraded" rooms we have stayed at in other hotels. Another great feature is that the hotel is connected to a Nordstrom and a small mall which is great for if you forget something or just want to get some shopping done. There is also an extensive food court in this mall that is great for a quick bite. Only reason I didn't give it a 5 is b/c not every room has a coffee maker. You can call down to the front desk and if they have a Keurig machine available they will send one up but I really think that should be a standard feature in EVERY room.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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montreal, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 18, 2013

Excellent value for money, well located near the Magnificent Mile. Within walking distance to most of the sites and shops. Or you can use the hop on hop off bus or boat rides. Loads of good restaurants around the hotel. Our room was spacious, clean with a view of the Magnificent Mile and the lake. Excellent staff service

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
52 reviews 52 reviews
34 hotel reviews
Reviews in 26 cities Reviews in 26 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed May 17, 2013 via mobile

This hotel remains one of my favorites anywhere. The service is nearly always exquisite and the staff is unfailingly polite and accommodating. The location is quiet, yet convenient to The Mag Mile, and makes it easy walking to virtually any downtown location. The rooms and suites are spacious, and well appointed. I've been critical recently of a number of Hilton properties, however the Conrad Hotels in Chicago and New York are real gems and I recommend them very highly.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Conrad Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Chicago
#14 Romantic Hotel in Chicago
#15 Luxury Hotel in Chicago
#19 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Conrad Chicago 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
Complimentary Internet access in guestrooms, complimentary remote WiFi printing, complimentary pillow selection from the Sleep Menu, complimentary "Conrad Concierge" App, complimentary daily coffee & tea service, Hilton HHonors points and more... The Conrad Chicago hotel is a perfect downtown Chicago destination to experience the Magnificent Mile,"One of the Great Avenues of the World." The downtown Chicago location of the hotel is the ideal destination for shopping excursions within walking distance to the Mag Mile. Shopping Mavens will enjoy perusing leisurely through closely located Michigan Avenue retailers like Nordstrom, American Girl Place, The Shops at North Bridge, Water Tower Place, 900 North Michigan Shops, the Apple Store and Niketown Chicago. Our downtown Chicago hotel is within walking distance of many Chicago attractions, including Lake Michigan, Millennium Park, Navy Pier and the Museum of Contemporary Art Chicago, is just minutes to the Loop - Chicago's historic business district, the Field Museum, Shedd Aquarium and Adler Planetarium. The contemporary residential style of the 312 guestrooms and suites combines a warm color palette with deep textured finishes and plush fabrics synonymous with Conrad Hotels & Resorts' signature decor. Each room features a custom-quilted headboard, pillow top mattress, bedding accents, ergonomic leather chair with ottoman, modern art, soft lighting, and spacious bathrooms with granite detailing. Additional amenities include 42-inch flat screen television, surround sound system, iPod alarm clock with docking/charging station and complimentary nightly turndown service upon request. Guests of the Conrad Chicago can enjoy a choice of modern accommodations, including Deluxe, Executive, Deluxe Suite,Executive Suite and Terrace Suite. All 100% smoke free. The Conrad Chicago is a pet-friendly hotel. The Conrad team welcomes you to visit the Conrad Chicago Hotel in downtown Chicago and experience tailored service for the modern discerning traveler. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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