The staff was very friendly, the room was well appointed, and the location is right in the heart of the city. We were in town for a Broadway production and had a short half mile walk to the venue (which is notably shorter than finding parking in Chicago sometimes). When the staff was unable to accommodate our room request immediately on arrival, we were presented with drink passes before we had a chance to ask how long our wait would be and given a few suggestions on unique places to eat while we waited (refreshing to have a hotel not force their own in house restaurant as the first option). I guess it was just kind of nice to see an emphasis on service, in particular given a lesser experience only a block away in the past at a different venue. Find a deal and its worth the stay!