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“Enjoyed my stay” 4 of 5 stars
Review of Conrad Chicago

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Conrad Chicago
4.5 of 5 Hotel   |   521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Near North Side)   |  
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Ranked #15 of 169 Hotels in Chicago
Rochester, Minnesota
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
“Enjoyed my stay”
4 of 5 stars Reviewed November 30, 2012

The Conrad is in a great location, with entrances on Rush Street and Michigan Avenue. It required two elevator rides to exit from my room to the street level, which was a little odd, but no big deal. Being on ninth floor was not high enough to avoid being awakened multiple times by sirens on Saturday night, but Sunday and Monday night were much quieter. The room was spacious and clean. A minor detail was the safe was not fastened down, but I really wasn't worried about anyone walking off with it. The room had a Keurig coffee maker (nice!) and aromatherapy products for soaps and shampoos (also nice!). There was a breakfast buffet on Sunday only--the food was good but its selections were somewhat limited compared to other hotels. The exercise room was heavy on treadmills, with only one bike. The sky-way to the mall was convenient. The highlight of the hotel was the friendly service--folks seem to genuinely like working there, which is hard to fake. I'd definitely stay there again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 27, 2012

The Conrad Hilton Chicago is a hotel with charm, class and provides a quiet retreat amongst the busy downtown Chicago hussle and bussle. Strategically situated on Michigan Ave, it is a location within walking distance to the Theater district and all the great shopping Chicago is known for. Mike at the front desk was very accomodating (as was all the staff). Take advantage of the special Pillow menu (we ordered the relaxation and cold/flu versions) at no charge. We have stayed at the Conrad for both a romantic getaway and most recently, taking our daughters for a family vacation. Highly reccomended for all!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 27, 2012 via mobile

Absolutely impeccable experience. Lauren at check-in was professionel and helpful to find a few local restaurants everything was done in a seemless fashion, even the team of doormen were real, sincere and helpful without being pretentious , a job well done by all.

The location of The Conrad as well is a key element, it is proximity to many venues , 1 or 2 street from everything, and connected to the Nordstrom mall on the 5th floor, great shopping area!

The Conrad will be my place of choice for my next Chicago trip,

Side note, as another guest was checking in, she was recognized by the check in clerk
He mentionned she had changed her hair
And welcomed her back, she also was impressed as it was August since she was there! Wow!

My2cents from a Montrealer and Foodie

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Lewiston, New York
1 review
5 of 5 stars Reviewed November 26, 2012

I visited for business during the week, then my husband met me in town for the weekend. Staff is courteous and helpful and check-in was a breeze. Easy walk to Michigan Ave for biz or shopping and also several restaurants and nightclubs nearby. Nordstrom attached to hotel is a huge plus. Wi-Fi kicks you off occasionally, but at least it was free. Hotel bar in lobby was often lively. Didn't try the hotel restaurant, but Corner Bakery is a great spot for breakfast a couple blocks away in the 444 Mich Ave bldg. Room was spotless and very comfortable. Not spacious but well laid-out so it didn't feel cramped. Nice desk for biz travelers. Sure, it could use a little updating but old wallpaper doesn't bother me as long as everything is clean. Bathroom was a good size for two, and the separate water closet is nice. Granite counter with good amount of space. Comfortable bed, linens and pillows and very quiet at all hours. I thought it was a good value for the service and location: Joe's Stone Crab across the street, Sullivan's Steakhouse and Andy's live jazz just a few blocks away. Self-parking conveniently located across the street but connected via covered walkway to hotel. Would stay here again, no question.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wisconsin, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 26, 2012

From the amazing location, to the impeccable rooms it truly is the staff. Eloy at the desk went above and beyond as always. I can't believe that every time they exceed our hopes. It is the ONLY place we will ever stay in Chicago. Even if I have to save all year for one night. So worth it. Best beds, pillows and never noisy. Can't imagine heaven is much better.

thanks again!!!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 26, 2012

This is our first choice when going to stay in Chicago. The location is perfect, it is a very nice hotel without being too fancy or too expensive. Great choice - you cannot go wrong here, whether you are a family, couple or business traveler.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 26, 2012

My wife and I just returned from a four night stay at Conrad Chicago. From the moment we arrived to the moment we left, the service was top notch. Doorman was always there to open the door and call taxi with a smile on his face. Front desk staff was efficient and professional. We received a complementary upgrade to an executive room.

Room service was answered within 10 minutes every time, whether it was 10 am or 9 pm. Turndown was provided twice a day. The housekeeping staff always wore a warm smile. The restaurant staff provided best customer service of any hotels we have experienced.

The hotel is right on Michigan Avenue where most things happen in Downtown Chicago. The location could not be beat. First impression - the Lobby - is elegantly decorated - not over the top. The room was HUGE with Bose surround sound system, plush carpet and one of the most comfortable beds ever. Only complain I have about the room - and I am nitpicking here - is that the shower was too small and generic for Conrad standards.

If we ever go back to Chicago, we will make it a point to stay at this hotel.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Conrad Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Romantic Hotel in Chicago
#9 Business Hotel in Chicago
#13 Luxury Hotel in Chicago
#16 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Conrad Chicago 4.5*
Official Description (provided by the hotel):
Complimentary Internet access in guestrooms, complimentary remote WiFi printing, complimentary pillow selection from the Sleep Menu, complimentary "Conrad Concierge" App, complimentary daily coffee & tea service, Hilton HHonors points and more... The Conrad Chicago hotel is a perfect downtown Chicago destination to experience the Magnificent Mile,"One of the Great Avenues of the World." The downtown Chicago location of the hotel is the ideal destination for shopping excursions within walking distance to the Mag Mile. Shopping Mavens will enjoy perusing leisurely through closely located Michigan Avenue retailers like Nordstrom, American Girl Place, The Shops at North Bridge, Water Tower Place, 900 North Michigan Shops, the Apple Store and Niketown Chicago. Our downtown Chicago hotel is within walking distance of many Chicago attractions, including Lake Michigan, Millennium Park, Navy Pier and the Museum of Contemporary Art Chicago, is just minutes to the Loop - Chicago's historic business district, the Field Museum, Shedd Aquarium and Adler Planetarium. The contemporary residential style of the 312 guestrooms and suites combines a warm color palette with deep textured finishes and plush fabrics synonymous with Conrad Hotels & Resorts' signature decor. Each room features a custom-quilted headboard, pillow top mattress, bedding accents, ergonomic leather chair with ottoman, modern art, soft lighting, and spacious bathrooms with granite detailing. Additional amenities include 42-inch flat screen television, surround sound system, iPod alarm clock with docking/charging station and complimentary nightly turndown service upon request. Guests of the Conrad Chicago can enjoy a choice of modern accommodations, including Deluxe, Executive, Deluxe Suite,Executive Suite and Terrace Suite. All 100% smoke free. The Conrad Chicago is a pet-friendly hotel. The Conrad team welcomes you to visit the Conrad Chicago Hotel in downtown Chicago and experience tailored service for the modern discerning traveler. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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