This is my third time in the Conrad Chicago. I have tried other hotels in chicago and the rooms are quite small. The night manager, Ron, was terrific. There was a mix-up when i checked in. I had upgraded my room in booking.com and had paid extra only to find out when i checked in that they did not relay the change in room type. But that website charged me extra for it. Ron found a way to give me the double bed deluxe room. The room and the bathroom is spacious and luxurious. The hotel is right there along magnificent mile and there is a mall under the hotel. I would stay here again. I would suggest you book using the hotel website.