I chose the Blu Aqua because of a conference we were attending. I was amazed at the architecture of the building and found the rooms to be very impressive, from the sparkling granite entry way in the room to the beautiful bathrooms and giant sliding glass doors on the showers...quite unlike most 4 diamond hotel rooms... But....
What really impressed me was the customer service! Because of occupancy I couldn't stay the last night at the Blu and had to go across the street to the Fairmont Chicago. I realized that I left my Bose headphones and my ipod, with an amazing collection of music!! in the in-room safe at Blu Aqua. What wasn't sure about, was whether or not I had locked the safe. I was sick to my stomach. I called and the security team was very helpful in explaining to me that the room had already been rented to another guest (not surprising as this place is very enjoyable) but as soon as they could they would try to contact the guest to check the safe. This took several days. I was afraid the other guest might have found the safe un-locked, or a less than honest security team could have claimed that the safe was un-locked and kept the items for themselves....again, the collection of music on the ipod would be an almost irresistible temptation to any person.
With each passing day, I grew more suspect that I would ever see the items again, even though I continued to receive follow up calls from Kevin in security and his teammates. Finally after day 3, I received confirmation that the items had been retreived and they would be sending them to me!!! To the security team...and the house-keeping team at Hotel Blu Aqua Chicago, I thank you for your professional service...It's refreshing to experience in this day. I highly recommend your hotel.
- Official Description (provided by the hotel):
- The Radisson Blu Aqua Hotel Chicago is the contemporary debut of Radisson Blu in North America. A true representation of the brand, it is designed to become a destination in itself. Radisson Blu is the luxury division of our global hotel brand, focusing on design, style and attention to detail in every respect. ... more less
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