Wonderful, fascinating hotel!! We stayed here for a few days over Spring Break (April 3-5). What a wonderful surprise this hotel was. The location was within easy walking distance to Art Museum, Macy's on State, Navy Pier and restaurants. It has a fabulous workout facility! The indoor pool is only two lanes so don't plan on your kids having a ton of fun playing in the indoor pool. HOWEVER, the outdoor pool looks great!
There are two room designs to this hotel. We didn't know that upon check-in. We were given a room that was nice, clean, and had room enough for 4 people. The bathroom was modern with a cool shower spigot embedded in the ceiling. Don't worry there is plenty of water pressure to wash your hair.
The only thing to complain about for us was the room was very dark; one wall was painted black, black tilling, black furniture. There were pops of color but for us it was a little claustrophobic. In casual conversation with the front desk we mentioned the interesting color choice and they offered us the different room decor immediately. It wasn't a big deal to us, so we stayed where we were.
Speaking of decor; much of the design comes from re-purposed and reclaimed items from around the City of Chicago. We think they should offer a tour of the hotel and point out what was salvaged from around the city. The items pointed out to us where very interesting and it would have been fun to hear more. Make sure to ask the front desk about where their wall came from.
The hotel employees are awesome! Friendly, knowledgeable, welcoming and they really want to make your stay memorable! One of the best staff we have ever encountered! Clearly, Blu is doing something right in their customer service training!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review. I am happy that you and your family had a great experience and that you learned about some of the materials we used in the design. I am sharing your compliments with our team and very much appreciate your kind words about them. I apologize that your room was too dark for your needs and hope that you are able to try the other style during your next stay. We look forward to seeing you again soon!
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All the best,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.