This hotel is very nice but it really isn't in the "heart" of Chicago. Chicago's loop is a few blocks away and there are very few restaurants within 1/2 mile of it (except for other hotel restaurants). However cabs are easy to come by with a staff person always on duty to hail one. Our standard room not large but very comfortable--one padded office chair and one easy chair. We were warned not to touch anything in the refrigerator (used only to sell items--not for personal use) as a sensor would register a charge. If you want a personal one there is a $10 daily charge. Had breakfast at Filini in the hotel and excellent food and service.Concierge service courteous and helpful. Health club is the best I've seen for a hotel--lots of exercise bikes, machines, free weights and even a small basketball court for shooting (not games). Only a little over a year old and room and bath immaculate. There is a CVS pharmacy next door open to midnight. Very quiet room.