When we arrived, we were put into a smaller unit than we had arranged due to over-booking on their part. We called down and complained about the smaller room, that had no where for my daughter to sleep as there was only a love seat in the living room, and were told that since it was Sunday and that they were over booked, nothing could be done until management arrived on Monday. I guess they expected her to sleep on the floor until we called about the lack of a sleeper sofa! They finally brought a blow up mattress that evening with some thread bare sheets for her to sleep on which was extremely tacky considering we were paying over $300 per night!
We were promised a call from management on Monday but did not receive one. I made contact with the management staff on Tuesday in order to seek some help and support which they should have initiated given our position!
The hotel management credited our bill for one night due to the smaller room but was unable to correct the smell. They did try to abate the smell but it was back within a day. It was our opinion that it was the rug in the living area, and we thought about moving it out into the hallway, but when we lifted it and saw the dirt and debris under it, we didn't do so. To add to the lack of comfort, there was no bi-weekly maid service as advertised.
I cannot recommend them to anyone based upon our experience. I have stayed in Holiday Inn's that were much cleaner and more comfortable. I could go on and on about the things that were wrong with this stay, but it would take too long, and quite honestly, I want to forget all about The State & Grand by Bridgestreet. While I believe there are statistically more good experiences here than bad, you would be taking a chance that you could draw the short straw and get treatment like we received.
- Official Description (provided by the hotel):
- Enjoy the exciting surroundings and lifestyle of the River North neighborhood at State and Grand by BridgeStreet Worldwide. A uniquely spacious apartment presents an inspirational interior design within an exciting urban environment, where luxury and exemplary on-site service and exceptional amenities provide you with a level of comfort that transforms your stay. ... more less
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