First impression was good and then it went downhill from there. Four of us were visiting Chicago. Had a hankering for pirogi, and hotel concierge suggested this place--supposed to have decent pirogi and good pizza to boot. When we get there we find nice seating outside. When you walked in, the place was inviting: nice bar to your left, raised booths on the right. Soft lighting. Nice view of kitchen in back and the place half-filled with locals--which I took as a sign of a well kept secret in the touristy South Loop. Two waitresses and a bartender in the dining area. Looks like a good spot for a few beers, casual food and hanging out. Then this:
No host or indication of seat yourself. So, asked the two waitresses if an empty booth was free. We are told no and no other booths are available so we take a table. Turns out that unavailable booth stays empty the whole time we are there. Meanwhile we sit at the table about ten or fifteen minutes and get no menu or waitress. A busboy did give us water, too bad he didn't run the place. Other people enter they get immediate attention from a waitress. I walk over to the bar where the bartender and another waitress are having a seemingly pleasant chat, ask for menus, a waitress. Oh, sorry about that I am told. It takes a few more minutes to get the menus but not before other orders are taken at other tables. Around this time I notice one of the waitresses staring at me from the kitchen at the back of the restaurant while the other waitress walks by and continues to ignore us. Did I mention the place was half-empty? Been about twenty or twenty-five minutes of this nonsense. At this point, we stop being stupid for them and realize our money is not wanted. So we had a fine meal a couple of blocks over at the Eleven Diner.
I travel quite a bit and so am routinely exposed to the best, the worst, and the in-between for hotels, visitor services, and restaurants. This place stands out as among one of the worst experiences I have been subjected to in this country.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.