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“Wonderful Hotel” 5 of 5 stars
Review of JW Marriott Chicago

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JW Marriott Chicago
4.0 of 5 Hotel   |   151 West Adams, Chicago, IL 60604 (The Loop)   |  
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Ranked #21 of 174 Hotels in Chicago
Lititz
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Wonderful Hotel”
5 of 5 stars Reviewed April 22, 2014 via mobile

We stayed here overnight on our trip to the Northwest and had a great stay. We were warmly welcomed by all the staff beginning with the gentleman who took our bags from the taxi and gave our name to the young lady at the reservations desk. Checkin was fast and efficient and we were in our room very quickly. We had dinner and breakfast at the Florentine Restaurant and both meals were outstanding. We thought the room rates were very reasonable for downtown Chicago and we would definitely recommend this hotel and would certainly stay again.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, April 23, 2014
Thank you for the complimentary review, hopefully in the future your journey will bring you to Chicago for perhaps a longer visit. Our staff is determined to provide the best possible stay for all of our guests, your recognition of our associates and the hotel is greatly appreciated. Appreciative of the recommendation to other readers, but sincerely hope you will be able to stay again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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Akron, Ohio
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2014

When we arrived we were greeted with valet service and bell hop staff, every one was so nice and helpful and professional, the overall appearance of the hotel was beautiful and very clean, we didn't spend a ton of money on a room and still got a really good room, the bathroom had everything in it, from a very deep tub to a marbled shower. I would recommend this hotel to anyone. The location was perfect and staff members got taxis for us within seconds and were always there to open doors as we returned. Cant say anything bad about this place.

Room Tip: We got a basic room without high ceilings or view, still got a king bed and tub with shower, also wi...
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, April 23, 2014
Great review, thank you! As a Senior Reviewer with TripAdvisor, we appreciate your demographic and recommendation. The public recognition of arguably the best Hotel Staff in the Midwest is also highly valued, but it should be noted that we’re fortunate to host the best guests coming to Chicago. The pleasure is all ours and we hope your travels will bring you back again soon.
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Michigan
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2014

Great experience from booking to check out! Front desk staff assisted in an early check-in for us and gave us some "local" favorite options for dining. Beautiful, clean corner room with exclusive JW amenities. Very nice lounge for a nightcap & quick bite. Located within a few minutes walk to shopping or museums. We are already planning our future Chicago stay! If there is a JW Marriott option, that will always be our first choice!!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, April 23, 2014
Thank you! Our reward is seeing everything regarding your stay from arrival to departure went smoothly and that you had an enjoyable experience. Chicagoans are proud of their city, and truly enjoy the opportunity to share our local favorites with out of town visitors. Our challenge now is to keep the momentum going for your next stay and make it more memorable than the last. Until then, safe travels and we look forward to seeing you again soon.
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Memphis, Tennessee
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2014

The hotel itself is a beautiful property, and the rooms were always neat and orderly.. but the staff was amazing. Joe the bell hop went above and beyond to help me with my bags to the train station a half block away. Thanks for the great hospitality!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, April 18, 2014
Thank you! We take great pride in being the preeminent luxury hotel in Chicago’s Loop, but it truly is our “amazing” staff that has set the standard for quality service and hospitality. It bears repeating that our namesake started Marriott hotels with the philosophy that if you take care of your employees, they will take care of the guest. We entrust our guests to a team of associates who truly enjoy sharing our city and our hotel with visitors from all corners of the globe, and we’re delighted you had a positive stay.
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Jackson, Mississippi
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 14, 2014

First off the staff is the nicest I have ever encountered. Majority of the staff (EVERYONE excpet doormen/bell hops) were extremely friendly, made eye contact and seemed to always be upbeat. Rooms are gorgeous, bed is very comfortable, stand up shower is bathroom is huge. Downstairs lounge is nice and inviting. Easy to catch a cab to anywhere you want to go. This JW property is the best by far! MUST STAY!!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, April 18, 2014
Victory! While we may covet the 5 Star reviews, more importantly is the fact that you had a memorable and rejuvenating stay. Thank you for the outstanding ratings, our goal now is to see each and every future stay will retain that “wow” factor and we will continue to exceed your expectations.
As a Senior Contributor to TripAdvisor and as obviously an experienced traveler, your review has added credibility and is sincerely appreciated by both the hotel’s leadership team and all of our associates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midwest
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 12, 2014

Location: Hotel is located within walking distance of some shopping but is a taxi ride to Water Tower Place and that area. Close to theater district. We walked to Grant and Millennium Parks since the weather was nice. Proximity to Union Station and Willis Tower is great – also walkable. Close to highway but not too close. We could hear the train nearby, but it was certainly not a problem.

Lobby: Very large, spacious, and clean. The Lobby Lounge has plenty of seating and reasonably priced appetizers and beverages.

Room: This was much bigger than expected. As mentioned by others, bathroom is fabulous with glass-surround shower and separate tub with toilet area that has sliding door for privacy. It was very clean. Tub is so large/deep that small children will think they have their own pool. Bedroom was also very clean. Beds were comfortable. Automated honors bar prevents guests from using fridge for own supplies, but fridge was offered at check-in and brought to room free of charge. Honors bar prices included $12 nuts and $5 can of Pepsi. Plenty of electrical outlets were available around the room, which was important when traveling with teenagers and their devices. Ipod docking station/clock located between the two beds in our room. Single cup coffee maker is provided. Room was well lit and quickly cooled (very warm upon arrival). Walk-in closet with automatic light was nice. Wall-mounted vanity mirror with light was also nice. View (high floor) was of office buildings across street. Maybe a lower room would have a more exciting view. While we could occasionally hear people in the halls, the sleeping area is not right next to door of room, so this was not a problem. Elevators are not too close to rooms and were surprisingly quick.

Pool/Fitness Room: Clean, not crowded weekday evenings or weekends. Did not use spa.

Staff: Wonderful. Everyone, from check-in staff to man bringing fridge to valets were excellent. Other reviews have mentioned this, but it’s worth repeating. Everyone was exceptionally professional, courteous and efficient.

Internet: Website says this is $14.95/night, but we were not charged for this. It’s a good thing, as it was very slow to the point of nonfunctional. Kids gave up trying to use WiFi on their phones or computers.

Parking: $60 per day seems to be just slightly above other hotel parking rates. On recent Chicago visits we have been charged $48-62 for parking, although we did not stay in the Loop area. If possible, book a rate that includes parking if driving to this hotel. Our reservation included parking and made the overall price very reasonable. Valets were efficient and extremely friendly. Other guests mentioned self-parking down the street, but I would assume that this would be just as expensive.

Check-Out: Our bill was not available for viewing on the television, and no bill provided under door. Check your bill at the desk though. We were initially billed for a different rate than what we booked. This was quickly corrected.

Special recognition to Barrett. We interacted with him twice, and he was wonderfully helpful and courteous!

Room Tip: High rooms may only have a view of office buildings
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, April 18, 2014
Thank you! I think it’s safe to say from your contributor ID and detailed review that you take great pleasure in travelling, and we were fortunate to have you as our guests at the JW Marriott Chicago.
We appreciate your thorough and complimentary review, and hope it may influence readers to experience the new definition of luxury in downtown Chicago. With the advent of Spring, this is the also perfect opportunity to explore the city from the street level from our hotel’s central location. We have also just recently completed an upgrade to the wireless internet service to ensure high speed connectivity from the Lobby to your room.
Again thank you for the kind review, and the recognition of our star performer Barrett in a public forum, we’re delighted he was able to enhance your stay.
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Washington, DC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 12, 2014

I was in town for a short business trip and decided to give the JW Chicago a try. In the past, I've had mixed experiences with JW properties in the US - from very outdated to rivaling its sister brand the Ritz. Check-in was flawless, and Alex at the front desk provided a warm welcome. This JW has gotten everything right. The service is attentive and intuitive, but not stuffy. Modern luxury with great technology in the rooms. Connectivity of Ipads to TV, television in bathroom mirror. Housekeeping spotless. Highly recommend if you're looking for a room in the loop for business or leisure.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, April 17, 2014
Wow, we will take great delight in sharing your review with our colleagues at both the JW Marriott branded and Ritz-Carlton hotels.
Although the JW Chicago was integrated into a now 100 year old structure, the vision of the owners was to create an experience not unlike one would have had in a grand hotel of a bygone era, juxtaposed with modern amenities and technological advances. Your comments validated this goal, and we are happy to read you enjoyed your stay.
Lastly, we are proud of Alex and his co-workers for delivering quality service reflective of our brand and City, and appreciate your public recognition of his efforts which we also take great delight in sharing with the entire staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Chicago

Address: 151 West Adams, Chicago, IL 60604
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Chicago
#15 Business Hotel in Chicago
#17 Luxury Hotel in Chicago
#23 Romantic Hotel in Chicago
#27 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Official Description (provided by the hotel):
Encounter a landmark downtown Chicago luxury hotel and experience the renowned architecture of Daniel Burnham and his vision for a luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, this historic JW luxury hotel exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our 610 luxury hotel rooms or rejuvenate body and mind inside our world-class 20,000 sq. ft. Valeo Spa and wellness center. As the epitome of refined elegance, the JW Marriott luxury hotel in downtown Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
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Also Known As:
Jw Marriott Chicago Hotel Chicago

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