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“Extremely nice hotel” 5 of 5 stars
Review of JW Marriott Chicago

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JW Marriott Chicago
4.0 of 5 Hotel   |   151 West Adams, Chicago, IL 60604 (The Loop)   |  
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Ranked #23 of 174 Hotels in Chicago
Pleasant Grove, Utah
Reviewer
3 reviews 3 reviews
“Extremely nice hotel”
5 of 5 stars Reviewed May 21, 2013

The J.W. Marriott in Chicago is an excellent place to stay in Chicago. The hotel is in an excellent location near the business district of Chicago, with the Art Institute and many other attractions within a short walk. The rooms were classy, and the bathrooms were incredible. I'd describe the hotel atmosphere as elite business class. We were lucky enough to redeem points for our stay, so a freebie night at this hotel was excellent!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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772 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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New York City, New York
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 17, 2013

The JW Marriott on Adams is a beautiful hotel that's spacious and nicely decorated. I was staying at the hotel for a conference which was easliy able to accomodate the large group as well as two others without feeling over crowded.The rooms are large and have very comfortable beds. The bathroom is beatiful with a huge seperate bath and shower. The fitness area is one of the most well equipt gyms I've seen in a hotel. They also have a nice indoor pool to swim laps or relax in a lounger. If you have a Marriotts rewards program and earn status you will have access to the executive lounge which provides a full breakfast spread, drinks all day and cocktails and appetizers in the evening. The staff was very friendly and helpful during my stay. I would stay here again.

Room Tip: Join Marriott Rewards program so you can get reward points and access to the lounge
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Raleigh, North Carolina
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 16, 2013

We spent Mother's day weekend at the JW Marriott, which became one of our favorite properties in the city. Rooms were large with high ceilings, lovely bathrooms and wonderful beds. We requested late checkout, which initially produced a frustrated response from the hotel employee - the individual quickly recovered and granted the late checkout. It was a slip in the otherwise wonderful service. Rooms with a city view have a view of the street or other buildings. If you are looking for a grander view, stay somewhere closer to the lake.

The hotel is located in the financial district, so not in the touristy area - however it is 0.6 miles straight down the road to the Art Institute or Lake Michigan. Very walkable to many places or a short cab ride. Across the street from the W (city). The only disappointment is that the club lounge is closed during the weekends.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Houston, TX
Top Contributor
58 reviews 58 reviews
57 hotel reviews
Reviews in 43 cities Reviews in 43 cities
445 helpful votes 445 helpful votes
4 of 5 stars Reviewed May 16, 2013

Stayed at the JW Marriott for 2 nights while in town for work. Paid $299/night for a standard king room.

Room: Small. There was no sitting chair. Only a desk chair and a couple of stools in front of the bed. Bathroom was large with a nice walk-in shower and a LARGE soaking tub. The toilet is separated from the rest of the bathroom by a sliding door, however it’s tight in there with the door closed! Interior rooms face an inner atrium with a view of absolutely nothing. Outer rooms have city views but presumably quite a bit of street noise. The rooms on the Wells side of the tower overlook the L and are presumably very noisy. While working one evening, I could hear my next door neighbor talking on her phone. I used the iPod dock to plug in my iPhone and amplify the WhiteNoise app on my phone to make sleeping easier. Room had a big closet with plenty of hangars.

Location: Good central location within the loop. The Quincy/Wells L stop (a stop on the Orange line from Midway airport) is directly on the side of the building. For blue line (O’Hare), the nearest stops are roughly 3 blocks away (Jackson at Dearborn or Monroe at Dearborn). The red line is 4 blocks away (from hotel to Wrigley, the trip was just short of 30 minutes).

Food: I didn’t try the restaurant in the hotel (The Florentine) however ordered the continental breakfast from room service the first day. $24 for fruit cup, toast, coffee, and apple juice. Nothing special and typical hotel prices. I ordered for 7:30am, it arrived at 7:26am. It served its purpose but didn’t wow. About an hour later, another gentleman dropped by to take my tray away. This was a nice touch. There are dozens of restaurants (fast food and otherwise) located within a few blocks of the hotel (including a convenient 24 hour/day Dunkin’ Donuts at Wells and Adams for cheap coffee) so you want go hungry if you don’t want to pay hotel prices.

Other: Gym in the basement had an excellent array of workout equipment (ranging from free weights to fancy machines). There was a small pool and hot tub there as well. Thermostat in the room worked very well.

Attention to Detail: My Marriott Rewards account requests extra towels. Much to my surprise (and delight), there was a large stack of them waiting for me when I first walked into the room! The staff I encountered were beyond professional and polite. Fancy hotels have free water in the lobby with strawberries in it – this one did.

Overall: I’d stay here again for sure if I am traveling alone for work. If I came with my wife and kids, I’d need some assurances that the rooms with double beds are larger.

Room Tip: Interior rooms face an inner atrium with a view of absolutely nothing. Outer rooms have city views...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

Stayed here 2 nights in May 2013. Loved it! From the spotless room, to the ultra-comfortable bed, to the amazing gym (best hotel gym I've ever seen), this place has it all. It even has a first-rate spa; I had an expensive but so-worth-it massage. Also had a great Italian dinner at the hotel restaurant.
My one quibble is the gift shop, or lack thereof! I arrived late and needed contact lens solution. This place doesn't have a regular store to sell necessities! The front desk clerk tried to be helpful and checked to see if they had any on hand, but they didn't. Come on, JW! You can do better. Don't make a weary guest wander out onto Adams Street at 11 pm in search of contact lens solution. Either keep your complimentary stash fully stocked or open a gift shop! It's not hard.
Other than that a fantastic hotel in all respects!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 10, 2013

I stayed three days at the JW Marriott for a conference (held in the hotel). The rooms were clean, comfortable and looked very nice. The staff were friendly and helpful.

The hotel is in the financial district, so it is not very close to the big tourist sites, but the cab rides were still fairly short and very cheap when we did travel around Chicago. It is very close to the Willis Tower (walking distance) if you plan on visiting that.
FYI, if you are looking for a good Chicago style pizza, we really liked Giordano's, nearby on Franklin and West Jackson (walking distance). We all agreed that it was better than Lou Malnati's, which had an absurd wait time on a Tuesday night.
The only complaint I would have about the JW Marriott is that the WiFi signal is absolutely terrible. It exists just enough to say that they have a guest WiFi, but I could hardly access it at all, and almost never from my room on the 4th floor.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Milwaukee, Wisconsin
Top Contributor
64 reviews 64 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 9, 2013

I attended a conference at this hotel. The room was very nice. The bed was so comfortable and the sheets were great. Definitely a high end hotel. Checking in and out went smoothly. The dining room was set and serviced impeccably. The staff was so kind and accommodating. The food was good too, especially the deserts. This hotel would be great for business or pleasure.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Chicago

Address: 151 West Adams, Chicago, IL 60604
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Chicago
#16 Business Hotel in Chicago
#18 Luxury Hotel in Chicago
#23 Romantic Hotel in Chicago
#27 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Official Description (provided by the hotel):
Encounter a landmark downtown Chicago luxury hotel and experience the renowned architecture of Daniel Burnham and his vision for a luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, this historic JW luxury hotel exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our 610 luxury hotel rooms or rejuvenate body and mind inside our world-class 20,000 sq. ft. Valeo Spa and wellness center. As the epitome of refined elegance, the JW Marriott luxury hotel in downtown Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
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Also Known As:
Jw Marriott Chicago Hotel Chicago

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