We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Travelling around the lake” 4 of 5 stars
Review of JW Marriott Chicago

Save Saved
You added JW Marriott Chicago to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Hotels.com Expedia.com
and 9 more sites!
JW Marriott Chicago
4.0 of 5 Hotel   |   151 West Adams, Chicago, IL 60604 (The Loop)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Free Parking in Downtown
Ranked #25 of 167 hotels in Chicago
West Sussex
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Travelling around the lake”
4 of 5 stars Reviewed April 25, 2013

We stayed at this hotel in August for 4 days whilst touring around the lake. We were a family of 4 and stayed in a double Queen room. The room was big enough for the 4 of us with a fridge and a good view of the city.

The hotel is great for location and very easy to get about. As we were from out of towm the staff were ever so helpful and helped us on our way to Wrigley Park via the subway (tube!). We loved this city and would definitely stay here again should we return to Chicago.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

556 people have reviewed this hotel

Traveler rating
    329
    173
    37
    12
    5
See reviews for
56
125
21
257
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
West Coast, Ooh, Ess, Ahh
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 24, 2013 via mobile

The JWM is centrally located downtown directly across stree from the W. the place has a nice lobby bar/ restaurant with comfortable seating and quiet enough to talk. Good reception service. The room I had was large, well appointed, clean, comfortable and quiet with responsive internet service. Restaurant was ok, service was passable but slow.
All in all respectable spot downtown.

Stayed April 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 22, 2013

Super quiet rooms, nice bed. Good service at the front desk (not excellent...).
But executive lounge is closed on weekends and the hotel makes no amenity available for Marriott Gold/Plat members. Won't stay there again.

Room Tip: If you want a city view, ask for it or else you'll be looking at an inner courtyard.
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina
2 reviews
5 of 5 stars Reviewed April 16, 2013

Hotel staff was amazing, especially Matt. Customer service at its finest. Luxury suites are comfortable and spacious. The Valeo Spa is superb, I recommend the Clarity Chamber I will definitely return.
knailzz

Room Tip: Luxury Suite.
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 13, 2013 via mobile

Stayed for one night while staying with colleagues for a meeting with senior leaders. Choose the JW over other Marriott brands as expected a higher quality of both room and service - this did not happen!! I arrived to be sent to a room with no Internet connection and after almost an hour on the phone with their IT dept and still no luck I was moved rooms. They no longer had the feather free room which was a specific request on the order but I ended in a disabled access room. The room was clean but did not have a separate toilet (as is normally standard) and the shower had a disabled seat, and roll in configuration which meant the water went everywhere.

Also I had no follow up from customer service after the move, no comment from management or proactive attitude towards the issues.

In future I would not stay at the JW Marriott when in Chicago - would rather choose a cheaper property and accept the difference in service and room that brings.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 12, 2013

Loved my visit to Chi town, yes it was windy and rainy, but the warmt and service at the JW more than made up for it. Getting to the JW from O'Hare was easy, the Blue line at the airport and a very short walk, best trip money could buy. Rooms were warm, and restful, now much of a view though. The service was terrific, love the fitness room, pleanty of cardio and weight machines, and lots of TVs to catch the morning news. Overall for a business trip, the food was great, the service terrific and yes I did get a rare full 8 hours of sleep!

Room Tip: the higher the better.
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IL
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 8, 2013

Front desk service was rude. Asked a few questions many times the person disappeared to a room off the front desk area only to come back with part of the answer. Would not suggest this hotel for a family visit.

Room Tip: Rooms are pleasant situated giving you plenty of room. No bathtubs in rooms only showers.
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to JW Marriott Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Chicago

Also Known As:
Jw Marriott Chicago Hotel
Jw Marriott Chicago Hotel Chicago
Address: 151 West Adams, Chicago, IL 60604
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in Chicago
#18 Luxury Hotel in Chicago
#32 Family Hotel in Chicago
#32 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Chicago 4*
Official Description (provided by the hotel):
Encounter a landmark downtown Chicago luxury hotel and experience the renowned architecture of Daniel Burnham and his vision for a luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, this historic JW luxury hotel exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our 610 luxury hotel rooms or rejuvenate body and mind inside our world-class 20,000 sq. ft. Valeo Spa and wellness center. As the epitome of refined elegance, the JW Marriott luxury hotel in downtown Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Priceline, Marriott, Tingo, Asiatravel.com Holdings, getaroom.com, Venere and Otel so you can book your JW Marriott Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage JW Marriott Chicago, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.