We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Stay” 5 of 5 stars
Review of JW Marriott Chicago

Save Saved
You added JW Marriott Chicago to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
JW Marriott Chicago
4.0 of 5 Hotel   |   151 West Adams, Chicago, IL 60604 (The Loop)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Sale! $50 Hotel Credit
Ranked #22 of 168 hotels in Chicago
Tampa, FL
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed November 11, 2012

Was able to spend two nights there last week. Checked-in to a king room. The room is a little on the small side; bathroom was huge though. Was placed on the interior (overlooking the courtyard; no street view). No issues whatsoever. Free internet access at the lobby. They charge you $14.95 per 24-hour period for in-room internet.

I have to say this: Great location, and very convenient. Mc'Donalds just across the street with Starbucks close by, Dunkin Donuts not too far either. Public transport within 5-min walk (CTA). Most important of all, it's close to where I need to be.

Will stay there again in a heartbeat.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

641 people have reviewed this hotel

Traveler rating
    389
    194
    40
    13
    5
See reviews for
67
141
24
298
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Leeds, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed November 11, 2012 via mobile

On arrival to hotel after a uk flight the hotel had no reference to our booking through British airways.

I had all the booking details and payments but the hotel wanted to charge me until I could prove I'd booked which I believe I had.

After 1 hr on the phone BA spoke to the hotel and they apologised to BA ( who I guess place alot of business to the Marriott)

Anyway that aside, brilliant hotel and location, would stay there again, but would hope something is in place to avoid an hr delay checking in.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, OH
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 6, 2012

Quick overnight business trip, but was able to appreciate the high level of service that the entire staff provided. Felt that every staff member I encountered was ready to make my stay better. The king room was a typical size, but the bathroom was very spacious with both a large shower as well as a deep soaking tub. It appears that the hotel has been recently renovated. Nice, fairly active lobby bar. And for a large city hotel, virtually no wait for elevators like you often find in older buildings! My only con is that, being an older building, I had a VERY long walk down a hallway to reach my room (the longest I can ever remember in a hotel), and it was an interior room with a view of only the interior courtyard and mechanical. Overall, it was what one would expect from a JW property.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gent - Belgium
Top Contributor
55 reviews 55 reviews
55 hotel reviews
Reviews in 39 cities Reviews in 39 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 5, 2012

Stayed for 2 nights at the JW Marriott in November 2012. The hotel is in walking distance from the main tourist attractions.

Likes: great bed, spacious room, free wifi in the lobby, great bathroom
Dislikes: wifi not free of charge in the rooms, the price for internet in the meetings room is much higher then for the rooms, pricy breakfast

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holualoa, Hawaii
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 5, 2012

I have stayed at the JW Marriott in Chicago two years in a row for a conference and loved it both times. The location is not far from shopping and sightseeing on foot or by cab. The staff was always attentive but didn't hover. I love the bedding, deep bath tub, adequate room to move around the room, and all of the amenities. The food and beverage for the conference was outstanding.

The lobby bar had excellent servers, selection and really, really good food. I opted to take my computer down there one night instead of staying holed up in my room and ordering room service. The workout facility in the lower lever was quiet at night, and well used in the early morning but had plenty of quality equipment for the demand. Fresh towels and cold water were constantly refilled.

Any outstanding hotel in a large city will have a high price, however the JW Marriott earns their fee. I hope my conference is in the same hotel next year.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Independence, Kentucky
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2012

Went here for my nieces and daughters American Girl trip..awesome location -4 yr old 6 yr old and 10 yr old walked easily in 40 degree weather..short distance! Nicest staff I have ever met...not one rude person. We were on 33 rd floor and no issues with sounds or anything! I hope to stay here again!

Room Tip: Ask for high rise rooms!
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Fl.
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 5, 2012

Marriott is one of the brands I'm pretty loyal to so I try to stick to a Marriott brand if possible... this one worked as it is right next to the Willis Tower and that is where business was taking me on this paticular trip. (I had to carry stuff back and forth, so it was nice to be one block away.) The hotel is beautiful. The lobby is great - and my room was very clean, large, and comfortable. I would stay again if back in Chicago and the location worked. Another perk is that it is right on the train line, so very easy to walk less than one block to get on/off at the Quincy Station. Direct line (Orange) to Midway Airport.
My only disappointment was that generally at check in I get upgraded to the concierge floor, or get "free wifi" being a higher level Marriott Rewards member, and on this trip/check in, there was nothing noted about me being a high level rewards member. And my trip was only one night - so it was not worth me mentioning it myself. Oh well!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to JW Marriott Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Chicago

Address: 151 West Adams, Chicago, IL 60604
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Chicago
#14 Business Hotel in Chicago
#17 Luxury Hotel in Chicago
#19 Family Hotel in Chicago
#28 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Chicago 4*
Official Description (provided by the hotel):
Encounter a landmark downtown Chicago luxury hotel and experience the renowned architecture of Daniel Burnham and his vision for a luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, this historic JW luxury hotel exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our 610 luxury hotel rooms or rejuvenate body and mind inside our world-class 20,000 sq. ft. Valeo Spa and wellness center. As the epitome of refined elegance, the JW Marriott luxury hotel in downtown Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Marriott, Orbitz, Travelocity, Tingo, BookingOdigeoWL, TripOnline SA, Venere, Agoda and Otel so you can book your JW Marriott Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Chicago Hotel Chicago

Owners: What's your side of the story?

If you own or manage JW Marriott Chicago, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.