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“Lovely experience” 4 of 5 stars
Review of JW Marriott Chicago

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JW Marriott Chicago
4.0 of 5 Hotel   |   151 West Adams, Chicago, IL 60604 (The Loop)   |  
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Ranked #22 of 174 Hotels in Chicago
Middleton, Wisconsin
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
“Lovely experience”
4 of 5 stars Reviewed July 29, 2012

I spent a weekend at the JW with a friend. The service was fantastic - at the front desk, concierge and lobby bar. Well appointed lobby and rooms. We had breakfast in the Italian restaurant - good food, though service was a little slow. Beautiful hotel. Would definitely return again.

Room Tip: Our room was the furthest possible from the elevator and it's quite a walk. While I wouldn'...
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  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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746 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Raynham, Massachusetts
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 29, 2012 via mobile

This is a very nice hotel. Convenient location for all the sights of Chicago and the "L".

The service is excellent and the rooms are beautiful. We had room service one night and the food was wonderful.

If you're in town for business or pleasure this is a great place to stay!

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dana Point, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2012

Spent a week at the JW. The room was big and comfortable and It was nice to have the priviledges of being a platinum member and access to concierge level. The hotel staff, Demetrius B., Nancy S. & Maria A. were attentive, friendly and always had a smile on their faces. The turn down girl left me a few extra chocolates once I told her that I enjoyed them. That was a nice touch.

The location was a block away from the Willis Towers (Sears) and central to a lot of good food and attractions. Try the food at IPO in the W across the street. It was fantasic!

Room Tip: Get a room up high away from the trains.
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
53 reviews 53 reviews
35 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 26, 2012

Recently hosted a busiess function at the hotel. Hotel rooms are spacious and beautiful and since the hotel opened less than two years ago all is new and fresh. Staff throughout the property is gracious and professional. All that was promised was delivered on time. Also a great lobby bar and restuarant for breakfast. I would definately book future events at the property.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Williamsburg, Virginia
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 25, 2012

Unfortunately, our stay at the JW Marriott got off to a bad start with a very poor check in experience. The general manager quickly addressed the problem and even sent a nice gift to our room with a note, which we appreciated. Our room was on the concierge floor and was relatively spacious and comfortable. The concierge lounge staff was first rate and the food there was better than most Marriott hotels offer, but they close at noon on Friday through the weekend. The bar staff was very friendly, although we found out later that there was a happy hour in effect during our visit, which would have been nice to have been told at the time. Overall, the hotel left us underwhelmed. Our stay following this one at the Flemish House was so exceptional (for the same price) that it left us feeling "mehh" about the JW Marriott. We probably won't return.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Indianapolis
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 25, 2012

This is my second time staying at this hotel and will definitely stay again on future trips to Chicago.

Staff was great, super nice at check-in and very nice during entire stay.

Had a king room with obstructed view. Knew about limited veiw when i made reservation, so not a problem for me. Window is frosted, so cannot see outside. Didn't spend much time in room so fine with me. Room is very nice. Spacious and has a large TV with a great line up of HD channels. Nice desk and plenty of lamps. Also has a nice small bar area with mini fridge stocked with drinks.

Bathroom is really nice, what really elevates this hotel room. Its huge, with two sinks and a large tub. Has a separate walk in shower with solid water pressure. And small separate toilet area. Really a super nice bathroom.

Location is superb. Close to L stops and only about a 10-15 minute walk to Millennium/Grant Parks and Art Institute of Chicago. Tons of shops and restaurants nearby too.

Overall, a great Hotel and would stay here again and highly recommend.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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United States
Top Contributor
111 reviews 111 reviews
46 hotel reviews
Reviews in 51 cities Reviews in 51 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 22, 2012

Stayed at the JW Marriott Chicago for business. Beautiful lobby, very expansive. Rooms were nice and spacious, but the view was other rooms on the property ('inside view'). Had breakfast at the Florentine, which was decent, but priced like any other hotel restaurant. Valet parking was expensive ($55/day). Meeting rooms/facilities were decent.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Chicago

Address: 151 West Adams, Chicago, IL 60604
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Chicago
#15 Business Hotel in Chicago
#18 Luxury Hotel in Chicago
#21 Family Hotel in Chicago
#24 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Official Description (provided by the hotel):
Encounter a landmark downtown Chicago luxury hotel and experience the renowned architecture of Daniel Burnham and his vision for a luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, this historic JW luxury hotel exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our 610 luxury hotel rooms or rejuvenate body and mind inside our world-class 20,000 sq. ft. Valeo Spa and wellness center. As the epitome of refined elegance, the JW Marriott luxury hotel in downtown Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
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Also Known As:
Jw Marriott Chicago Hotel Chicago

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