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“Probably the nicest hotel I've stayed in!” 5 of 5 stars
Review of JW Marriott Chicago

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JW Marriott Chicago
4.0 of 5 Hotel   |   151 West Adams, Chicago, IL 60604 (The Loop)   |  
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Ranked #20 of 169 Hotels in Chicago
Chesterfield, Virginia
Top Contributor
222 reviews 222 reviews
56 hotel reviews
Reviews in 69 cities Reviews in 69 cities
194 helpful votes 194 helpful votes
“Probably the nicest hotel I've stayed in!”
5 of 5 stars Reviewed March 27, 2012

I just love this place - so I am rating it again since my last visit. This trip, I was upgraded to an Executive Luxury Suite - and I must say..WOW! The room was beautiful, very large, and extremely comfortable! The bathroom was very impressive - a huge oval tub you could almost swim laps in, and a separate shower you could have a party in!

Staff at the hotel is awesome, and although it's a brand new property - they kept alot of the charm of the old building. You will not go wrong here for business!!

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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695 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 24, 2012

In general an above average spot for business travelers; reasonably convenient and comfortable. When traveling for business I am usually only interested having a good sized room that is reasonably quiet and clean in which everything works. During my most recent stay most of those criteria were satisfied, although a lack of hot water for the duration of my stay (three nights) was somewhat off-putting. The reason, I understood, was there was a problem with the system that was being worked on, but I find it hard to believe it would be worked on for three days. Running the tap (or shower) for three to five minutes produce a tepid (at best) flow - not ideal when you are trying to get motivated for along day of meetings followed by some form of evening out/dinner. Did not use the wi-fi, but as noted by another reviewer, a colleague of mine indicated that it was "too expensive."

All in all, however, a good place to stay on business, certainly better than the ultra hip W across the street.

Room Tip: Try to stay away from a room with a connecting door between the adjacent room. I was able to clearl...
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  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 23, 2012

My boyfriend is in the military and was out of state for a few weeks, and Chicago was our best destination to meet up for an evening. So we booked this location for the night about 4 days in advance.

I looked on Hotels.com first for pricing and details, and called the hotel to confirm some things. Hotels.com has Free Self Parking listed as one of the amenities. When I called to fact check before booking, the front desk representative was a bit dismissive, explained the websites 3rd party affiliation, and confirmed that my only option through the actual hotel was the $55 valet option. When I called the W across the street, they said the same thing, but also let me know that there were self park lots nearby that were considerably less in cost. Thanks, W.

We ended up booking through the actual hotel, because the government rate was outstanding. Back home, I live in a small 2 bedroom with a stand up shower, and I was simply elated over the marble bathroom with a soaking tub awaiting my arrival. My boyfriend arrived before me, and messaged me during my 400 mile one-way journey to tell me that our room (which was detailed to have this glorious soaking tub) did NOT have a tub at all, just a shower. My back and shoulders were not pleased at this news. He called the front desk, and they were not able to accommodate a room reassignment. Sigh.

Location wise, it's great. SkyDeck is right around the corner, as is a Giordano's, and the Mile is a slight walk, and you can always spring for a return cab for less than $10 if you've acquired too many bags.

All in all, beautiful location and comfortable rooms, but they struck out on accommodating requests that were by no means over the top. Cheers!

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Downers Grove, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 23, 2012

Celebrated wife's birthday with stay at hotel. Upgrade of the room and surprise cheese platter showed what service can be like.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 of 5 stars Reviewed March 17, 2012

Well located, not too far from the lake or the magnificent mile...good, comfortable rooms and met my expectations in most respects. Wifi was expensive, and very poor speeds

Didn't eat at the hotel restaurants so can't comment on the food.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Madison, Wisconsin
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 16, 2012

I stayed at this property in May, 2011 and again in January, 2012. I love that this is a brand new property. Everything is new, clean, and modern. This location is really good if you are arriving via train and there is a major L stop right outside the front door. I'm used to staying at the other end of Michigan Ave. so I'm getting used to the location. I find the rooms next to the elevatorhave the most spacious layout. It was noisy at all due to the layout. Yummy illy coffee Ianthe lobby but it's really pricey. There is a Duncin Donuts and Starbucks right out the front door at the corner.

Room Tip: Rooms next to the elevator have the best layout and are not noisy.
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  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mequon, Wi
Top Contributor
68 reviews 68 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 13, 2012

I treated myself to a lovely stay at the JW in February! The word lovely describes everything and everyone at the hotel! The staff was so gracious and delighted to assist you in any way! My personal fave was the fabulous flavored water in the Lobby-kudos to the person who created citrus peach!!!! I cannot wait to visit again!

Room Tip: Corner or interior
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about JW Marriott Chicago

Address: 151 West Adams, Chicago, IL 60604
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Chicago
#15 Business Hotel in Chicago
#16 Luxury Hotel in Chicago
#18 Family Hotel in Chicago
#23 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Chicago 4*
Official Description (provided by the hotel):
Encounter a landmark downtown Chicago luxury hotel and experience the renowned architecture of Daniel Burnham and his vision for a luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, this historic JW luxury hotel exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our 610 luxury hotel rooms or rejuvenate body and mind inside our world-class 20,000 sq. ft. Valeo Spa and wellness center. As the epitome of refined elegance, the JW Marriott luxury hotel in downtown Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
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Also Known As:
Jw Marriott Chicago Hotel Chicago

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