We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Went way out of there way” 5 of 5 stars
Review of JW Marriott Chicago

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added JW Marriott Chicago to your Saves list
JW Marriott Chicago
4.0 of 5 Hotel   |   151 West Adams, Chicago, IL 60604 (The Loop)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
$25 Daily Credit
Ranked #21 of 174 Hotels in Chicago
Duluth, Minnesota
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Went way out of there way”
5 of 5 stars Reviewed October 3, 2011

The rooms and the beds are beautiful and perfectly appointed, just a great city hotel. We also like being away from the noise of Michigan Avenue. The staff were impressively accommodating! We showed up with kayaks on our vehicle and the valet matter of factly told us that they would not last five minutes on our car if we parked it in an outdoor lot. (The underground secure lot could was not high enough). They suggested storing them in the bellman's closet and proceeded to haul them through the lobby, all with enthusiasm at that. When we went to leave three days later they had already mounted them back on our car!!! Never have we had such over-the-top valet service.

Room Tip: High floor, inside room
See more room tips
  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

751 reviews from our community

Traveler rating
    458
    228
    45
    13
    7
See reviews for
90
159
27
342
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 28, 2011

Expect excellent service from the time you check in through check-out. Staff always courteous, friendly, and knowledgeable. The large quiet room was much nicer than most hotels and was an exterior room (recommended). Had a wonderful dinner at the Florentine restaurant but the food and drink choices at the lobby lounge were very good as well. Kudos to Linnea for being a quick and friendly server in the lounge; I liked her enthusiasm for the hotel as well. I would definitely stay at the JW Marriott in Chicago again.

Room Tip: Choose an exterior room vs the ones that face interior onto a courtyard area. Mine had long walk to...
See more room tips
  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 26, 2011

I like the location and amenities. If you are focusing on Marriott properties, it is worth the difference in cost to the Renaissance.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 25, 2011

The spa facilities are really nice, with a large gym and state-of-the-art sauna and steam. The room are well decorated, clean, and large. Definitely plan on staying here again.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 20, 2011

I believe this hotel had been open only a few weeks when we stayed there over a weekend in late May, 2011, so everything was still pretty much brand new and sparkling clean.

The rates are fairly high, but not out of line for a hotel of this quality in a prime downtown location -- an easy walk to all the major business and shopping destinations, including the Magnificent Mile.

Most impressive was the service - very friendly, very customer-oriented. Would definitely return.

Room Tip: If you're hoping for a view, you won't see much other than the building across the street fr...
See more room tips
  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 18, 2011

Great property with a very attentive staff. Property is new and in very good shape - from the lobby to the conference rooms to the guest rooms. Very clean and bright. Staff was very friendly - someone greeted you pretty much every time you came into the property - liked the lemon ice water in the lobby as well. Rooms nicely furnished. Located right in the financial district so not much to do in the immediate area (except work) but only 10 min by cab to Miracle Mile or a 15 min walk to the park and lake. Great French Toast in the dining room but a limited breakfast menu and no breaskfast buffet like you would expect

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo Ohio
Top Contributor
150 reviews 150 reviews
85 hotel reviews
Reviews in 70 cities Reviews in 70 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed September 15, 2011

This is a great property and it service is top notch. It is well staffed and their staff are not scripted but instead are very customer oriented. Newer and cleaner and bright rooms greet you. Excellent room service; strong bar selection; front desk staff very customer oriented; room and area markings very easy to follow. This is perhaps the best property in the Loop

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to JW Marriott Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Chicago

Address: 151 West Adams, Chicago, IL 60604
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Chicago
#15 Business Hotel in Chicago
#17 Luxury Hotel in Chicago
#23 Romantic Hotel in Chicago
#27 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Official Description (provided by the hotel):
Encounter a landmark downtown Chicago luxury hotel and experience the renowned architecture of Daniel Burnham and his vision for a luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, this historic JW luxury hotel exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our 610 luxury hotel rooms or rejuvenate body and mind inside our world-class 20,000 sq. ft. Valeo Spa and wellness center. As the epitome of refined elegance, the JW Marriott luxury hotel in downtown Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, HotelTravel.com, Hotels.com, Orbitz, Marriott, Odigeo, TripOnline SA and Tingo so you can book your JW Marriott Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Chicago Hotel Chicago

Owners: What's your side of the story?

If you own or manage JW Marriott Chicago, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.